Reservation Mess Up

[JeannineP4]

I booked Candlelight Processional at Tepen Edo for 4 but somehow my reservation is only for 3. I spoke to 3 really awesome Disney castmembers who tried to help but no avail. They told me to keep calling back but I am aggreviated that it was made wrong and can't fix it. UGH. Here is hoping some pixie dust fixes this!!

 

[Kaytie]

Try booking for one or two.

 

[JeannineP4]

Try booking for one or two.

They tried but it didn't work. They told me to keep calling back. It just stinks as this mess up is on their end but I should have caught it.

 

[Pumbaa_]

It really does. Is any other restaurant or night available?

 

[JeannineP4]

It really does. Is any other restaurant or night available?

We really want Tepen Edo and it is our Candlelight Processional Dinner for the 815 show.

 

[Pumbaa_]

Ugh, what a pain. It's hard with fixed size seating too.

 

[DisneyWishes14]

I booked Candlelight Processional at Tepen Edo for 4 but somehow my reservation is only for 3. I spoke to 3 really awesome Disney castmembers who tried to help but no avail. They told me to keep calling back but I am aggreviated that it was made wrong and can't fix it. UGH. Here is hoping some pixie dust fixes this!!

Call and ask for a supervisor. All of the calls are logged and they should be able to see if the mistake was on their end. We had this happen with an O'hana reservation a few years ago (called to make a change to the number of guests and the CM changed our DATE). I spoke with a supervisor and they corrected it because they saw the mistake was on their end. If that doesn't work, set up a reservation finder on TouringPlans to see if you can snag one.