I had this happen- I went to the website and an entire vacation was gone! I called MS and the agent said he could see my ressie but didn't like what he saw. It had cancelled and no one put any "notes" into the ressie that I had called and cx it. A supervisor researched the issue and even went through my old emails and checked phone records and nothing could be found. Then she had the nerve to tell me that I had cancelled the ressie- even though there were no "notes" nor could she find a phone recording or email saying I did. I could not get the ressie back ( It was for a standard view room at AKLV Nov 30-Dec 5,08. )I finally spoke to a manager- no compensation was offered but I did get an apology. I'm not pleased with the whole thing and how it turned out. Fortunately we live nearby and I had no airfare, plus I was able to secure a cash res for the same time, but it was a huge mistake IMO, and I feel I should have been offered some type of compensation for their error and also the way I was treated. I didn't appreciate being accused of something I didn't do.---Kathy