I use the contact form on the member website. Since doing so I have never had a missing request which I have had in the past after making a request via telephone.
When you say contact us on the member website are you referring to "send an email" ? I see contact us regarding magical express and disney land and disney tokyo.
When you say contact us on the member website are you referring to "send an email" ? I see contact us regarding magical express and disney land and disney tokyo.
Due to security concerns, DVC wants you to us the website contact us instead to normal email. By using the website you have used your secure login to send the form.
If you send a regular email, their reply will ask you to use the website.