renting/member services

[pgrill]

I have a confirmed reservation at Boardwalk for Christmas. I rented from a member. I have my confirmation with my name listed on the reservation. I called member services to add additional names to the reservation (husband, etc) to request the dining plan and Magic Express. I was told I could not do that as the renter, the owner had to do that for me.

I thought I had read on this board that renters could do this themselves??

Help!

PG

 

[OKWMom]

Not anymore. The member must make all calls to Member Services. This was a change implemented within the past two weeks. Contact the member and have him/her make the changes you need. He or she may not be aware of this change, so you may have to explain.

 

[tmt martins]

I have a confirmed reservation at Boardwalk for Christmas. I rented from a member. I have my confirmation with my name listed on the reservation. I called member services to add additional names to the reservation (husband, etc) to request the dining plan and Magic Express. I was told I could not do that as the renter, the owner had to do that for me.

I thought I had read on this board that renters could do this themselves??

Help!

PG

They are starting to enforce the rules that were to be in place all the time .

Member services is only to be used by the Members.

You have to call the person you rented from and have them make the changes and add-ons for you.

I think what was happening was too many renters were calling with questions and request that members know they can't or don't have and it was tying them up . It souldn't be a problem to get the renter to do these things for you.

Good luck and have a nice trip.

 

[JimMIA]

I believe you can make DME arrangements directly with DME.

You will have to have the owner you rented from make the DDP arrangements with MS, due to the recent change.

 

[tmt martins]

I believe you can make DME arrangements directly with DME.
.

DME still needs the first registration from MS then they can make changes directly..

As an Owner I called to make a change (add a person to ME that wasn't on orginal ressie). When they checked I wasn't even registered yet ( my fault thought I did it) and they said ME had to set it up first then I could call directly and make changes myself.