Renting DVC points--do I schedule extra mousekeeping at checkin?

[dizzyinwdw]

First time renting DVC points for our upcoming stay and we are so excited. We will be 4 adults and 4 children in a 2BR at AKV for 5 nights. As I understand it, we will only get trash and towel service at day 4. I think we may want a "full clean" at day 3 (mid-stay). Do I request this at check in? Can I state the day I would like the cleaning? TIA!

 

[starry_solo]

First time renting DVC points for our upcoming stay and we are so excited. We will be 4 adults and 4 children in a 2BR at AKV for 5 nights. As I understand it, we will only get trash and towel service at day 4. I think we may want a "full clean" at day 3 (mid-stay). Do I request this at check in? Can I state the day I would like the cleaning? TIA!

Yes, but you have to pay for it (it costs extra)

 

[Deb & Bill]

From the DVC Member website:

Laundry and Housekeeping Services
Disney Vacation Club Resorts offer laundry and housekeeping services. Daily housekeeping service is not provided for Members.
This Resort hotel offers a 24-hour self-service laundry room. There are also dry-cleaning and valet laundry services. Villas with 1 or more bedrooms also feature in-unit washers and dryers.
Trash & Towel Service
For stays of 7 or less nights, Trash & Towel Service is provided on day 4, regardless of whether you're using Member-discounted cash, vacation points or a combination of both.
With Trash & Towel service, Housekeeping will:
• Empty trash and replace liners in trash bins.
• Provide fresh bathroom linens.
• Replace bath amenities as needed.
• Replenish facial tissues, paper towels and toilet paper.
• Replenish coffee, sugar, cream and sweeteners.
Full Cleaning Service
For stays of 8 or more nights, Full-Cleaning Service is provided on day 4 and Trash & Towel Service is provided on day 8, regardless of whether you're using Member-discounted cash, vacation points or a combination of both. This process repeats for stays longer than 8 days.
With Full-Cleaning service, Housekeeping will provide everything included with the Trash & Towel Service, plus:
• Change the bed linens.
• Vacuum and dust the vacation villa.
• Clean the bathroom(s).
• Clean the kitchen/kitchenette and wash the dishes.
Rental Guests (non-Members or Disney Vacation Club Members paying rack rate) receive Full Cleaning Services every day.
For all of the above, additional Housekeeping Services may be purchased.
Additional Housekeeping Service Daily Rates:
• Full Cleaning Service for Deluxe Studio - $30 per day requested
• Full Cleaning Service for 1-Bedroom Villa - $45 per day requested
• Full Cleaning Service for 2-Bedroom Villa - $60 per day requested
Additional Trash & Towel Service Daily Rates:
• Trash & Towel Service for Deluxe Studio - $15 per day requested
• Trash & Towel service for 1-Bedroom Villa - $20 per day requested
• Trash & Towel service for 2-Bedroom Villa - $25 per day requested
Pay As You Play
With Pay As You Play service, you'll be provided with the following amenities at no additional charge at the start of your stay. After that, you may purchase more amenities for the following fees (fees are subject to change):
• Toiletries Package, $5 - 1 facial soap, 1 bath soap, 1 shampoo, 1 conditioner, 1 shower gel
• Coffee Package, $3 - 1 package of coffee, 8 sugars, 8 creamers, 8 artificial sweeteners
• Towel Package, $6 - 4 bath towels, 2 hand towels, 4 washcloths, 1 bath mat
• Laundry Detergent (only in 1- and 2-Bedroom Vacation Villas), $1 - 1 box

 

[JacksGirlz]

Yes, you can request at check in and specify which days you would like housekeeping. I have done this 3 different times (twice at VWL and once at VGC) without problems.

 

[drusba]

To be sure of getting it, you should not bother asking for it at check-in. We have found the likely result of that is that the cleaning does not happen. You should instead call housekeeping after you get to your room. You will get a spiel about not getting housekeeping as a DVC member and then you should explain that you want to order it for a day.

Also, you should call housekeeping again the day before or day of the cleaning date and remind them.

 

[LisaS]

Also, you should call housekeeping again the day before or day of the cleaning date and remind them.

I second this suggestion! Housekeeping doesn't seem to have a good system for keeping track of changes to or additions to their schedule so be prepared to call more than once. Take a good look around after they have serviced the room to make sure that you got what you paid for. We've had "full cleanings" that amounted to nothing more than changing the bed linens. We didn't get fresh towels or more toilet paper (despite being almost out) and it was clear that no cleaning was done.

 

[dizzyinwdw]

Thanks for the information and suggestions!

 

[gretchenohar@hotmail]

I'm sorry to hijack this thread, OP but I have a related question:
Can I pay for turndown service?
We're staying for 3 nights at VGF in Aug and we definitely don't want daily housekeeping. However, turndown service would be wonderful.
I remember coming home worn out & tired when we stayed CL at the Poly several years ago; and there was nothing better than coming into a softly lit room with the drapes open to show the beach/castle.
I'd gladly pay for something similar again, if available.
TIA

 

[Deb & Bill]

I'm sorry to hijack this thread, OP but I have a related question:
Can I pay for turndown service?
We're staying for 3 nights at VGF in Aug and we definitely don't want daily housekeeping. However, turndown service would be wonderful.
I remember coming home worn out & tired when we stayed CL at the Poly several years ago; and there was nothing better than coming into a softly lit room with the drapes open to show the beach/castle.
I'd gladly pay for something similar again, if available.
TIA

No, only AKV Concierge villas get turn down service.