Hey everyone, I just wanted to chime in real quick and say thank you for all the feedback here. I think it’s incredibly important to always understand how things are being perceived from your side and how the services we provide actually translate in the real world.
From my perspective, one thing I personally strive for and am always looking to improve is customer service. At the end of the day, our goal is simple: we want to provide the best possible experience for both our Members and our Guests. We truly hope that our team, who are very knowledgeable and experienced in
DVC, can help in any situation, even if that doesn’t ultimately result in you booking or renting through us.
On the pricing side, there’s always going to be a bit of give and take in this space. As a DVC Member myself, I completely understand the desire to get the highest possible payout for your points. But there are really two sides to that equation. We also have to consider what a Guest is willing to pay for their vacation compared to booking directly through Disney. The value of DVC points is ultimately tied to that savings component. If there’s no meaningful savings for the Guest, there’s no reason for them not to just book direct.
While it’s absolutely true that dues and ownership costs continue to rise each year, those increases alone don’t dictate rental value. If pricing were based only on rising costs, it would quickly outpace Disney cash rates, which would make rentals much harder to fulfill.
That said, I do believe we’ve made meaningful improvements recently in how we evaluate pricing. We’re looking at things much more closely at the resort level and adjusting where it makes sense to better reward Members when demand supports it. This is something we review constantly, and it’s actively being evaluated even now for potential adjustments.
Another factor to keep in mind is the current booking environment, especially in that 0-7 month window. Disney has been offering a lot of promotions during that timeframe, which directly impacts what Guests expect to pay and, in turn, affects rental pricing. Long story short, when not a lot of new things are happening at Walt Disney World (as is the current climate), bookings slow down, and we see more and more downward pressure on that pricing.
All that said, I really do take the customer service feedback to heart. That’s something we’re going to continue sharing internally and working on, whether that’s response times, communication clarity, or overall experience. Our goal is to meet and exceed the level of service you’d expect from Disney when you choose to work with us.
Really appreciate everyone sharing their experiences, both positive and constructive. It genuinely helps us get better!
