renter not responding/no deposit as promised

[toesmom]

To the OP:

I suggest you find another renter, if people don't respond and you need to rent out the points, then you snooze you lose.

A bird in the hand is better than 2 in the bush

You didn't get a deposit and they are probably finding a better deal elsewhere.


I had similar situation except I allowed for cancellation before the 31 days, well guess what? 31 days they cancelled the ressie... luckily they were not banked points and I could use them for my own ressies... but I learned and never again.

 

[SanDeeKath]

To be nice, I would send emails saying that reservations will be canceled in 2 days if NONREFUNDABLE deposit is not received in 2 days, and that, due to THEIR poor response, it must be via paypal and FULL payment will be due in 30 days.

If that's not acceptable to them or you don't hear form them--cancel the reservations. Then re-advertise and have firm deadlines--you only accept paypal, 50% down after reservation and 50% 30 days later--and that ALL RESERVATIONS ARE FINAL. These are all ridiculous renters!! Goo luck! Elaine

Having done a lot of eBay dealings, I would take the hard line with all of these people. This is not about them becoming your best friends for life. This is a business transaction. Cancel everyone who is not paying and readvertise the points ASAP. You'll find other renters. Make it clear that you want the contract faxed back asap and you want PAYPAL. Period. If people are serious about renting an are ready to commit, they will obey "your rules", which are not unreasonable in the first place.

K

 

[Dawn68PA]

How horrible. I am not a DVC owner but am renting for the first time this year. This is my opinion.....Renting is a priviledge. Anyone renting should be happy someone is willing to offer them something Disney can't give them. I'm very thankful for my opportunity to keep my family under one roof instead of having to get 2 rooms.

It sounds to me like you've tried to contact several times. Cancel everything. You deserve better renters and I'm sure they're out there. If worse comes to worse, give the points to the daughter having hardship. They don't even have to see a park, just get a little happiness out of their bad situation at a nice resort. Just a thought.....

 

[JimMIA]

I had similar situation except I allowed for cancellation before the 31 days

When I get PM's asking if someone is negotiating with our "crook," I occasionally hear stories about terms like these. At first, I didn't believe anyone would actually offer those terms because it places 100% of the risk on the owner, but I hear 31 days and 60 days with full refund often enough to know that a few people do this.

All I can say is "Good luck!"

 

[bsusanmb]

I know virtually nothing about developer points...but why would a confirmation take a long time with developer points???

I get confirmations within 2-3 weeks normally.

Developer points are manually entered into the system. The reservation is reserved, but no confirmation number is provided until these are hand down....in a box with 2 or 3 people working on them.. What happened in my case, was that in 2 weeks, I got a call on a Sunday from MS and this very nice person was making sure she had everything correct. She verbally gave me the confirmation numbers, and I asked if she would be so kind as to email them to me...she hesitated, and said, ok, why not...and they were emailed to me with the renter's name on them. This is what I sent to these folks who didn't pay. I have booked a cruise using my developer points and I had no trouble whatsoever. If I were a new dis person with only a couple of postings under my name, I would understand someone being distrustful...but hey, here I am for the world to see...and I even gave them my numbers at work, at home, cell and my emails at work and home. AND I work for the federal government....the Veteran's Administration as a wound care nurse specialist...if I can't be trusted, who can? LOL
Susan

 

[sajetto]

I know virtually nothing about developer points...but why would a confirmation take a long time with developer points???

I get confirmations within 2-3 weeks normally.

developer points are booked seperately than contract points. Each reservation with those points must be confirmed individually before receiving a mailed confirmation. It took me 3 solid months before I could get mine for our booking at AKV in June. Also, it is a major headache to make changes to ressies with developer points. The reservation has to be cancelled and rebooked again. At least that was MY experience and what I was told when I went through the booking process with those points back in August

 

[JimMIA]

AND I work for the federal government....

Susan, you were doing fine with me until you said that!

 

[bsusanmb]

How horrible. I am not a DVC owner but am renting for the first time this year. This is my opinion.....Renting is a priviledge. Anyone renting should be happy someone is willing to offer them something Disney can't give them. I'm very thankful for my opportunity to keep my family under one roof instead of having to get 2 rooms.

It sounds to me like you've tried to contact several times. Cancel everything. You deserve better renters and I'm sure they're out there. If worse comes to worse, give the points to the daughter having hardship. They don't even have to see a park, just get a little happiness out of their bad situation at a nice resort. Just a thought.....

You are very sweet...yes, they do deserve some happiness...and you are such a good renter....my feelings exactly when I was a renter...I paid immediately and however they asked for payment, I did it...so much cheaper then having to go through CRO and adding all the taxes etc. And it gave me the opportunity to see what the DVC is all about first hand...and then I bought my own piece of the magic, well 5 pieces of magic...and when I think of what I have paid for that magic, it really steams me that people take advantage of me...oh well, must be because I am a female and a grandma...bet if my DH was renting things would be different...LOL

 

[sajetto]

Developer points are manually entered into the system. The reservation is reserved, but no confirmation number is provided until these are hand down....in a box with 2 or 3 people working on them.. What happened in my case, was that in 2 weeks, I got a call on a Sunday from MS and this very nice person was making sure she had everything correct. She verbally gave me the confirmation numbers, and I asked if she would be so kind as to email them to me...she hesitated, and said, ok, why not...and they were emailed to me with the renter's name on them. Susan

Wow, lucky you. Every CM I spoke to about my developer points told me there was no way I could get a confirmation number until I received my statement in the mail. I'm even more surprise that a CM was willing to email that info to you. Of course when I booked there was a major overflow of double developer points and the CMs were pretty verbal about that promotion going overboard and giving them twice the bookings they were able to handle. I think that promotion was gone quite some time ago.

 

[bsusanmb]

Susan, you were doing fine with me until you said that!

I knew you would get a kick out of that...not that I work for the Bush administration for heaven's sake or the congress...what a bunch of fibber magees...or the CIA...but I take care of veterans!! and if we don't pay our bills, it is grounds to be fired! I mean it! And, I am easy to find...

 

[bsusanmb]

Wow, lucky you. Every CM I spoke to about my developer points told me there was no way I could get a confirmation number until I received my statement in the mail. I'm even more surprise that a CM was willing to email that info to you. Of course when I booked there was a major overflow of double developer points and the CMs were pretty verbal about that promotion going overboard and giving them twice the bookings they were able to handle. I think that promotion was gone quite some time ago.

Oh, yes, she told me there were 500 or more paper requests in a box and only 2 of them working on them...I even asked for one that has a confirmation number in the system to be emailed to me the other day and the CM told me it would be 3 weeks, but I got it the next day...I hate developer points...wish I hadn't taken them, except that they paid for my cruise in Nov.

 

[Dean]

As I was reading this thread I'm thinking that many people put too much emotions into the rental process that's why it seems so difficult to many. If you've emailed and called them and no response, I'd just cancel. Just make sure you are meating the terms of the contract assuming you signed and sent it to them.

 

[JimMIA]

I knew you would get a kick out of that

Good thing you don't work for the park service!

NPS would have given them free airfare, free limo to and from the airport on both ends, and free Deluxe DDP -- after about nine years of General Management Plan studies, management team meetings, public input hearings, public comment periods, paradigm changes, new visions, etc, etc, etc.

 

[sajetto]

I hate developer points...wish I hadn't taken them, except that they paid for my cruise in Nov.

My feelings exactly. I won't let that promotion be the deciding factor in my add-ons in the future. It was for the last purchase and it was nothing but a huge pain in the butt.

 

[JimMIA]

As I was reading this thread I'm thinking that many people put too much emotions into the rental process that's why it seems so difficult to many. If you've emailed and called them and no response, I'd just cancel. Just make sure you are meating the terms of the contract assuming you signed and sent it to them.

See??? That's what I'm talking about!

That's why I suggested you PM Dean -- he's got a very clear-eyed view of renting, and a lot of good experience.

 

[bsusanmb]

Gotta love that Dean! I am too much of a softy and worry about hurting someone's feelings...LOL like they care about mine! I need a teflon coat or a prozac salt lick!

 

[TisBit]

Good thing you don't work for the park service!

NPS would have given them free airfare, free limo to and from the airport on both ends, and free Deluxe DDP -- after about nine years of General Management Plan studies, management team meetings, public input hearings, public comment periods, paradigm changes, new visions, etc, etc, etc.

Yeah, but if it was us with the DOD, they would have provided all the same stuff with the same meetings and the day before the trip was to start they would have taken it back and given it to someone completely random without any meetings or discussions!

 

[JimMIA]

Gotta love that Dean! I am too much of a softy and worry about hurting someone's feelings...LOL like they care about mine! I need a teflon coat or a prozac salt lick!

Dean's a softy, too, I'm sure. He offers too much good advice not to be.

But renting is a business transaction. You do your part, I do my part, and everything is good. It's not about hurting feelings; it's just about making expectations clear and abiding by agreements we make.

If people don't keep their promises, they are making the decision to end the business relationship...and they are responsible for any consequences of their decision.

 

[chrisann]

and it really ticks me off when I hear of people taking advantage of others' generosity. It's people like that who give other renters a bad rep. I'm renting from the same lady as before and am very grateful that she hasn't given up on renting out her points.

 

[robinb]

What did your contract say? Did it have a specific date when the deposit was due? I ALWAYS include all dates in my contracts. I *have* waited up to a week or two for a slow payer but he had rented from me before and I think he was having a hard time getting his family to pony up. Which is probably your renter's problem.

I would put your foot down with renter #3. Handle them exactly like you handled #2. The deposit must be in your hands by the end of the week or you cancel their reservation. Recommend that they use a USPS Flat Rate Priority Mail envelope or PayPal so it gets to you on time.

Here's how I do things ... I email them what would be their contract before I make the reservation and get an email "okay" from them before I do anything else. I like them to understand everything before I make the reservation. As soon as I receive the reservation confirmation I will scan it for my own records and email a copy to them right away. I then drop the original in the mail with TWO copies of the contract. The renter returns both copies of the contact SIGNED BY THEM along with their deposit. I sign them both, keep one for my records and return the other to the renter. If they do not pay by the deadline(s), I email them with a reminder and a drop-dead date.

One more thing ... you may want to RAISE your rates up to $11 per point. You are getting a lot of bargain hunters out there who may not be the most reliable folks in the world. I always ask above the "going" rate and I have never had to cancel a reservation.