Reminder calls from dentists--vent ahead!

vhoffman

DIS Veteran
Joined
Jun 5, 2003
Messages
2,489
Ok, maybe this is trivial, but its turning into a major gripe of mine and I would just like to vent.

Those, darned, annoying, pesky reminder calls from the dentist!!!!

With a family of four, seems hardly a month goes by without someone having a dentist appointment. Ok, so we go to the dentist. I hardly need 3-4 reminder calls about each appointment! It goes something like this--first, they call the home number, but don't leave a message. Then they call the cell, but don't leave a message. Then they call back the home line and cell and leave messages. They call one week prior to the appointment and the day before. It seems I'm averaging one call per day from the dentist.

Its not like we have a history of forgetting our appointments--quite the opposite. We're always there on time. Its the dentist who needs the reminder calls--we sit waiting 30-45 minutes past our appointment time just to be taken to the exam room, then wait excessively (half an hour or more) once in the chair to see the 'great one". :worship:

For that and other reasons I'm changing dentists. I'm just fed up with his practices, anyways, and am starting a new year and new benefits period to change dentists. However, how to keep those annoying reminder calls from starting with the new dentist? One thing for sure--I'm not giving them my cell number. I just put that down on any doctor/dentist form where they ask for additional contact in case of emergency, but I figured that was for an emergency, like you croaked in the chair and your next of kin needs to be notified, not just to call to remind you of an appointment. Its especially annoying to get a call on my cell while driving. I'm not one of those people who can handle a call while driving (usually have to fish it out of my purse). When my cell rings I'm concerned its a problem with my kids, ones sick at school, something like that. I only give out my cell to emergency contacts. So I pull over, sometimes have to get off the highway, fish out my cell, thinking its something important, only to find out its the 4th or 5th reminder call for the same dental appointment:lmao:

Ok, obviously, I don't give out the cell to the new dentist. But the calls at home are annoying, too. Seems they always come at an awkward time. Wonder if I could request no reminder calls, or email reminders only? Only thing is, I've found no matter what you say or do, once they get a number in their system they just keep calling it. :dance3: When I worked I made the mistake of giving my work number to doctors and dentists and would get the most annoying, awkward, embarassing calls right at work. Once the doctor left a message with a co-worker to come in and have another urine test done, since the last one revealed a possible urinary tract infection. I didn't need the whole office knowing that! (that was before HIPPA and all the privacy stuff).

Seems those reminder calls violate some sort of HIPPA rule. I jst want to start afresh with the new dentist and not be bothered silly with constant reminder calls. So, is there some way to "opt out" of those calls, other than just telling them, which they seem to ignore? Sort of like opting out of junk mail, etc.
 
Dunno what to tell you other than to let them know at the desk that you only want ONE reminder call on ONE phone (and don't give out your cell number). :confused3

We don't have the problem. We get one reminder call for the kids' appointments (they always go on the same day, so they call for both kids) We get one reminder call for the adults' appointments (dh and I go on the same day, so they call for both of us) and the orthodontist gives one call for the kids' appointments and as much as possible I schedule them on the same day---even if one is a little late for the next appointment and one is a little early. Actually, now that I'm typing this....I realized that since the orthodontist started email reminders, we haven't gotten a phone call from him to remind us. :)

We live 30 minutes away from everything, so as much as I can plan on the same day is key! :)
 
I have the complete opposite problem! I can never keep all of our appointments straight and would love several reminder calls. I can't get my dentist to call once. So in a wierd way I understand your frustration. Good Luck :thumbsup2
 
my vent is that our DDS will send a post card about a week before-love that , but says for us to call them to reconfirm, then they will call a day before to reconfirm again! it drives me crazy!.. Now I can see flagging some ones account that has a history of no showing or late etc.. But I have never missed appt, ALWAYS call to xlnl long before If I have too.

So why should I have to call you to tell you I will be there, I made the appt, I will keep it UNLESS you hear otherwise!!.. THat drives me nuts that they want me to call them! I have enough going on in my day/life I don't need to stop and reconfirm something! That is the receptionist Job-I am sorry.

And the worse thing is my kids DDS do the same thing, but they will put you on a "different" list when you check in,which is a longer wait time if they don't see that you called to reconfirm!!! sorry for the vent...but the op sent something off in me I guess:scared1: I hear ya!!!
 

I feel your pain. I had a doctor's appointment last week. The office called that morning leaving a message on my machine saying that they just wanted to remind me of my afternoon appointment and if I couldn't make it, please give them a call. So I didn't call them back since I was going to make it to the appointment. As soon as I get to the office, the receptionest said "oh we weren't for sure if you were going to make it since we couldn't get a hold of you." So I pointed out the message said to call if I wasn't going to make it so I didn't realize there was a problem. The receptionest just looked at me blankly. But at least I didn't have to wait long to see the doctor.
 
I work for a doctor's office and we don't call our patients. We give out reminder cards when the patient checks out. The doctor's feel that adults should be able to be responsible enough to remember when their appointment is. We also don't really have the time to spend calling 80 patients a day to remind them of appointments. :)
 
Our dentists mail out a card reminding you of the apt. One actually says to bring the card in to enter a montly drawing. Course I never remember. Now our ped just started making people call them to confirm. That seems so stupid to me....its a hassle for me to have to go through that long menu just to say duh we're coming. Its also got to be a pain for the receptionists as it ties up the phone lines.

As others have said, dont give out your cell #, and check their procedures before you settle on one. Your previous dentist sounds a bit obsessive. I left one ped dentist because of the "rules". She would actually charge you for being late, rescheduling, not showing up, etc. She also wanted 48 hr cancellation or youd be charged. So what-my kid gets sick that morning and I either bring him in, spreading his illness, or pay for an apt that we didnt even use? Dont think so. She also mocked my son which was the last straw.

alison
 
Dr.'s call because if they dont they may start the day with a full patient load, but only half may show up. If they dont have patients they dont get paid.
I count on those calls, because sometimes i forget to look at calender where i have written everything.
MOST offices are going to call, but it should cut back if you dont give out cell #.
I actually spoke to my child's eye dr about not getting calls. DS has vision problems and has to go in several times a yr. When we first starting with him, they always called to remind, and then we missed a cpl of appt because they stopped. Last time i was in I asked the DR why they werent calling us and he said he had no idea that they werent reminding people and was going to speak to the girls about it. He told me over the last month he had noticed about a 40% increase in no show patients. No patients, no pay check!!!
 
Ok, one reminder call I can see. LIke another poster said, if the doctor starts out with a full schedule and a bunch of no-shows he doesn't get paid that day.

But honestly, our last dentist seemed compulsed about it. First call the home phone, don't leave a message, then the cell, doesn't leave a message, then home and cell again and leaves messages the second call. I don't understand why the cat and mouse game? Why not leave a message the first time? When I asked them they said it had something to do with HIPPA and privacy laws.HIPPA says you can't leave a message until the second call?:confused3

Whate gripes me most is the annoying reminder calls I get, then the dentist takes his own sweet time seeing us! Oftentimes we wait ~60 minutes or more, 30 minutes in the waiting room, then 30 minutes while in the chair after the hygenist has finished. I should call him from the dental chair to remind him he has a patient waiting!:rotfl2:
 
In defense of dentists, their appointment times are very long. If one person misses an appointment that is really a huge gap in their schedule. If your dentist's office is calling to remind you all the time about appointments, AND you often still have to wait when you get there, that probably means the dentist is taking care of a lot of very unreliable patients. So he overbooks to compensate for the ones that don't show- and then they do show. That's the way it looks to me.

The other alternatives he has are to charge people who don't show up, or kick them out of his practice entirely (I know psychiatrists who do that). Clearly he is trying to avoid that.

Personally, I wouldn't want to be a dentist for all the tea in China. I'm just glad I have a nice, honest, excellent dentist to see.
 














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