Remind me...best way to thank a really good CM

[Klayfish]

My search function skills are weak this morning. I know it's been discussed before.

We're heading down next week, and before reading this message board I didn't even realize we could recognize CMs who go above and beyond. Obviously, I knew we could say thank you, but I didn't know WDW had something guests could do. IMO, 98% of the cast members at WDW are great...they're what make our trips magical. I can't tell you how many times I've seen them go out of their way to help, offer to trade pins with my kids, or just come over to them and say hello. But every once in a while, you get that one who really goes above and beyond and adds extra magic to the trip. I'd like to be able to thank them where WDW management is aware of it and maybe it's part of their personnel file (don't know if they do that or not). I forget how that works. Do I go to Guest Services after I'm done for the day and try to remember the CMs name, location and time (I'm sure I can remember the location and approx. time, but I'm terrible with names...I'd have to write it down)? Or is there something they can give me and I hand it to the CM on the spot? Believe me, I don't plan to just walk around handing things out, but I think it would be cool to recognize the ones who really remember the magic of Disney.

 

[mesaboy2]

Go to Guest Relations with their name, attraction, and what they did to earn your praise. The CM at GR will fill out a form as you tell them the details. I believe it goes in their file and is often announced to their team soon after.

 

[GoofyPrincess]

My search function skills are weak this morning. I know it's been discussed before.

We're heading down next week, and before reading this message board I didn't even realize we could recognize CMs who go above and beyond. Obviously, I knew we could say thank you, but I didn't know WDW had something guests could do. IMO, 98% of the cast members at WDW are great...they're what make our trips magical. I can't tell you how many times I've seen them go out of their way to help, offer to trade pins with my kids, or just come over to them and say hello. But every once in a while, you get that one who really goes above and beyond and adds extra magic to the trip. I'd like to be able to thank them where WDW management is aware of it and maybe it's part of their personnel file (don't know if they do that or not). I forget how that works. Do I go to Guest Services after I'm done for the day and try to remember the CMs name, location and time (I'm sure I can remember the location and approx. time, but I'm terrible with names...I'd have to write it down)? Or is there something they can give me and I hand it to the CM on the spot? Believe me, I don't plan to just walk around handing things out, but I think it would be cool to recognize the ones who really remember the magic of Disney.

We had an exceptional waiter at The Wave for breakfast our last trip - really went above and beyond to make our meal special. When we left the restaurant, I went directly to the Contemporary's concierge and asked how to best recognize our amazing guy. She told me the best way to get a cast member recognized was to go to any Guest Relations and fill out a feedback card.

We were already on our way to the Magic Kingdom, so I stopped at their Guest Services window. The girl inside couldn't have been nicer. She agreed that these feedback cards are the best way to make sure a cast member gets recognized by management and said all kinds of rewards were tied to the cards. She even filled out the card for me as I rattled on about our waiter. All I needed was his first name (Mike), what restaurant (The Wave) and what time (8am ADR). She said they would do everything else as far as figuring out exactly who it was and thanked me for making the effort to stop. I hope she was right!

 

[OKW Lover]

To help you remember the details, if you have a smart phone just dictate a note into it right after you have that great experience.

 

[Bentoch]

Am I the only one that has never experienced this while at the parks? I feel like I see people talking all the time about things that happen to them but in my many years of going have never experienced this.

 

[beckyx3]

Twitter is a great way to recognize them! If you tweet # CastCompliment to @ WDWToday they try and track down the CM and show them the tweet directly. A lot of time the CMs will take a picture with the tweet and send a message through the WDWToday account back to you. We were on a tour recently and I asked the guide which way was better for the CM, Guest Relations or Twitter, and she said they work the same way. With twitter the CM may just get the compliment sooner. We did this so much during our trip in May, it was so easy to pop on to twitter and send away!

 

[AngiTN]

Go to Guest Relations with their name, attraction, and what they did to earn your praise. The CM at GR will fill out a form as you tell them the details. I believe it goes in their file and is often announced to their team soon after.

Include their hometown if you can. DH recently went to report a CM from ToT and the GR asked if he got the hometown. I assume to make sure they got the right CM in case of duplicate names. We'd taken a photo of her with DGD so we had it

 

[ashleyann31]

I emailed Guest Relations about a wonderful waiter we had at Brown Derby. I gave his name, where he was from (big part of our conversation with him), and time. I got a really nice email back a few days later that assured me he would be recognized.

 

[Klayfish]

Twitter is a great way to recognize them! If you tweet # CastCompliment to @ WDWToday they try and track down the CM and show them the tweet directly. A lot of time the CMs will take a picture with the tweet and send a message through the WDWToday account back to you. We were on a tour recently and I asked the guide which way was better for the CM, Guest Relations or Twitter, and she said they work the same way. With twitter the CM may just get the compliment sooner. We did this so much during our trip in May, it was so easy to pop on to twitter and send away!

I don't do social media...I've never even sent a text message, let alone a tweet.

 

[beckyx3]

I don't do social media...I've never even sent a text message, let alone a tweet.

Lol! That would be quite the problem then!!

 

[minniegirl19]

Unless they have changed the name they are called applause-o-grams!

 

[gatorlisa]

I believe you can also send an email. Our first trip after the implementation of Magic Bands, MDE, and FP+, I was not able to get an old no-expire ticket added to MDE in advance of the trip (tried all of the things recommended and nobody could seem to get it added). So we had FP+ booked for my BF, but I had none. We got excellent help at the My Magic + help center that they had open in Epcot at the time and was able to get me added to all of the FP+ reservations for the weekend, even some workarounds for SDMT (which was still brand new) and TSMM so we could do them together. I put a note on my phone of the name of the CM and where he was from (basically the info on his name tag) and then wrote into Disney later to provide some very positive feedback. I think the biggest thing, whether going to GR while there, or emailing later, is to make a note of the CM's info on his/her name tag, where the CM was working and when you experienced the excellent customer service.

 

[Hatwriter456]

Back when I was a cast member at DLR a long time ago, it was really special hearing great things from Guests, but it was extra special when it came from the Guest Relations route. We would hear about the positive comments from supervisors and that was big deal because they barely spoke to us regular cast members and it also gets added to your file.