Remember....today DCL suspends reservations at website until March 9

[insureman]

I can see it. You might have to delete your cookies.

 

[disneylandlocal]

I was able to book on the app but it was glitchy

 

[insureman]

The only thing I cant find is my previous cruises. Wasn't that under the Castaway Club link before?

 

[Tehanna]

I can see it. You might have to delete your cookies.

Heh. Yeah, about a minute after I posted, it worked. Go figure.

 

[erionm]

The only thing I cant find is my previous cruises. Wasn't that under the Castaway Club link before?

Yes, it was on the Castaway Club page. Mine are gone as well.

 

[Lady_S]

With the updates, I can no longer cancel activities. My cruise isn't until April 11th, so I'm not within a booking window freeze. Is anyone else experiencing this problem?

 

[Lady_S]

Oh I meant to add - I've cleared cookies and I have this problem on both the website and the app.

 

[Calantha]

Oh I meant to add - I've cleared cookies and I have this problem on both the website and the app.

I see a cancel button - but I don't want to test it out - does yours just not work?

 

[Lady_S]

Right I see the cancel button, but it's "greyed out" I assume yours is not greyed out, right?

 

[Calantha]

Right I see the cancel button, but it's "greyed out" I assume yours is not greyed out, right?

Correct. When I mouse over, it highlights blue.

 

[anricat]

The only thing I cant find is my previous cruises. Wasn't that under the Castaway Club link before?

Same. That's a bummer. I really liked seeing that list of our previous cruises and stateroom numbers.

 

[AKVFamily]

Right I see the cancel button, but it's "greyed out" I assume yours is not greyed out, right?

Same

 

[TestingH2O]

With the updates, I can no longer cancel activities. My cruise isn't until April 11th, so I'm not within a booking window freeze. Is anyone else experiencing this problem?

I am in the same situation and we sail next Friday. We don't have any excursions reserved, so I'm not worried about the 3 day thing since onboard activities are usually a 24 hour cancellation policy, but I feel for anyone who has expensive shore things planned and needs to cancel.

 

[MomOTwins]

With the updates, I can no longer cancel activities. My cruise isn't until April 11th, so I'm not within a booking window freeze. Is anyone else experiencing this problem?

This is the case for me as well. I am also on an April 11 cruise—are you on the Magic 5-night too? Maybe it is just our cruise!

 

[AmishGuy91]

I'm on Monday's dream cruise and I now show an owed balanced of $816. Someone on FB said it's your booked activities and you need to call to get it cleared up.

 

[Lady_S]

With the updates, I can no longer cancel activities. My cruise isn't until April 11th, so I'm not within a booking window freeze. Is anyone else experiencing this problem?

This is the case for me as well. I am also on an April 11 cruise—are you on the Magic 5-night too? Maybe it is just our cruise!

Yes! That's the cruise I'm on as well. I know I have some time to cancel, but my big worry is that there will be a related glitch when I go to book kids club reservations at the 30 day mark.

I would also like to avoid reaching out to my TA to cancel a small activity for me.

 

[mmouse37]

App let me start check in a few hours ago but now it won’t let me see my reservation


MJ

 

[TinkerbellLuvr7]

I've tried all day to book a FL Resident cruise for in May. I get to the final room selection screen before adding to the cart and the discount is suddenly gone and all it shows is rack rate. Any tips? Is it just a glitch from all of the updates? I tried every room category that said was on sale. I don't understand why it would show to book at a discount if the discounts were all taken. Why would it not be removed? First time trying this as a FL resident. We typically book far in advance but was itching to do a short cruise in May before our 6 night in November. Thanks!

 

[mmouse37]

My reservation is now showing a $45 fee. I have been paid in full the day I booked since it was a VGT rate. It won't let me check in because it says I have a balance due. This is so frustrating!!! I know the $45 is for a Palo Brunch. My friend is not Platinum so her cost technically would be $45 for brunch but since she is in my cabin (I am Platinum) her Palo is comped.

So now I can't even finish check in and get my PAT. The app is not working at all for me. I have deleted it, re added, signed out, signed back in and still says can't access reservations.

For a company that has the most intricate and complicated ride systems their consumer side IT is horrible.

MJ

 

[anricat]

For a company that has the most intricate and complicated ride systems their consumer side IT is horrible.

I have always marveled (ha!) at how bad all their IT stuff is. Everything is always glitchy for their apps and websites for the cruises and parks. ALWAYS. How hard is it, Disney? They need to get their act together in this department. I have no idea why it's so bad, but it has been for years and years.