REI return

tink fan

Mouseketeer
Joined
Mar 2, 2007
Messages
483
My son was going on a school trip to Italy so I bought him a travel backpack and money belt from REI. The money belt was REI brand. The next day I was at a luggage store and bought a couple other travel wallet options. My son liked both the items bought at the luggage store and decided against the backpack so I planned to return the whole REI purchase.

When I made the REI return, I accidentally returned the travel wallet from the luggage store to REI instead of the REI money belt. I found the money belt at home the day after the return and realized my mistake.

How should I present this to the store when I try to return the money belt (that has technically already been returned)? Obviously the salesperson just let it go since it could not have scanned correctly-- it even had a price sticker from the other store that was different from the receipt. I don't even know if they carry the other brand.

(I initially thought it would be easiest to just return the item without a receipt and just rebuy the money wallet my son wants, but I found out that REI will not take back anything without a receipt or member account lookup.)
 
My son was going on a school trip to Italy so I bought him a travel backpack and money belt from REI. The money belt was REI brand. The next day I was at a luggage store and bought a couple other travel wallet options. My son liked both the items bought at the luggage store and decided against the backpack so I planned to return the whole REI purchase.

When I made the REI return, I accidentally returned the travel wallet from the luggage store to REI instead of the REI money belt. I found the money belt at home the day after the return and realized my mistake.

How should I present this to the store when I try to return the money belt (that has technically already been returned)? Obviously the salesperson just let it go since it could not have scanned correctly-- it even had a price sticker from the other store that was different from the receipt. I don't even know if they carry the other brand.

(I initially thought it would be easiest to just return the item without a receipt and just rebuy the money wallet my son wants, but I found out that REI will not take back anything without a receipt or member account lookup.)

Go in and explain it. REI tends to be great on returns (which is how this happened to start with)

You realize you probably won't get the travel wallet back, even if they take back the belt.
 












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