I bought a laptop refubished, and I was talking to the staff before getting it, and all it is...is somoene could have ordered one and refused it, they sent it back...may not of even have been opened! and if it was used, Apple has a very stricked return policy, it has to be done with a few days, if I remember correctly. I love my refubished laptop, it saved me hundreds of dollars for aq better system!