mswhittaker
Mouseketeer
- Joined
- Aug 12, 2009
- Messages
- 88
I must apologize first, as I realize I'm complaining about a freebie. But I'm honestly just disappointed in the referral program and my experience on a call with the DVC member services just now. Please don't flame me, I'm just upset. I know I'm not entitled to a darn thing. But to say you get a reward and then not really have most of the options available to you is disappointing.
Our friends just purchased 175 points off our referral, so we got an email to check out the options for special experiences and call to book. There are 11 options on the list. 3 are seasonal. 1 is for an age group older than my 6 year old (the tour). 2 we have previously done (behind the seeds and pirates fireworks cruise, though I actually chose that to do again for our option). Of the 5 remaining, only 3 are for up to a party of 4. The others only allow 2 guests. We are a party of 3 (me, my husband, my 6 year old).
I asked about what to do about my 6 year old on the ones that are for up to two people, and was told I can purchase one of the adult tickets at full price and get one adult and child free. The adult ticket is more expensive, and they won't let me purchase the child separately. Which means spending money for something that's supposed to be a freebie.
They also said I can't use it for our February trip since apparently this is a 2018 reward (even though they purchased in the 2017 use year).
So I said, ok, let's do the Ice Cream Social. That's for up to 4 guests and is something I think my son would enjoy. I was then told that they can't book that for us because since it's under a refurb they don't have any dates available. I was told that doing the elephant tour was really our option. I decided to call back later in hopes that the social opens up before our later trip, because we're not overly interested in the elephants.
I guess I'm just frustrated because either we purchase an adult ticket to be able to use one of these rewards (money we wouldn't be spending otherwise because we wouldn't be doing one of these experiences) or choose the one remaining option for us that we're not interested in doing.
Our friends just purchased 175 points off our referral, so we got an email to check out the options for special experiences and call to book. There are 11 options on the list. 3 are seasonal. 1 is for an age group older than my 6 year old (the tour). 2 we have previously done (behind the seeds and pirates fireworks cruise, though I actually chose that to do again for our option). Of the 5 remaining, only 3 are for up to a party of 4. The others only allow 2 guests. We are a party of 3 (me, my husband, my 6 year old).
I asked about what to do about my 6 year old on the ones that are for up to two people, and was told I can purchase one of the adult tickets at full price and get one adult and child free. The adult ticket is more expensive, and they won't let me purchase the child separately. Which means spending money for something that's supposed to be a freebie.
They also said I can't use it for our February trip since apparently this is a 2018 reward (even though they purchased in the 2017 use year).
So I said, ok, let's do the Ice Cream Social. That's for up to 4 guests and is something I think my son would enjoy. I was then told that they can't book that for us because since it's under a refurb they don't have any dates available. I was told that doing the elephant tour was really our option. I decided to call back later in hopes that the social opens up before our later trip, because we're not overly interested in the elephants.
I guess I'm just frustrated because either we purchase an adult ticket to be able to use one of these rewards (money we wouldn't be spending otherwise because we wouldn't be doing one of these experiences) or choose the one remaining option for us that we're not interested in doing.
Bill
That's not good - they should at least be able to give you a clear answer.
