We were in preferred in Dec. and also had no problem. Caveat - hubby works from home, RV, hotel or anywhere we are and is pretty much on call 24/7 so he always hooks up his Myfi as soon as we get hooked up so it might have been that instead of the Disney WiFi. I know he did hook up the Disney, just not sure if he used it or his. I used the Disney one on my laptop and had no issues watching UTube videos.