Recent HRH guests ... did you get a post-stay survey?

[AlexandNessa]

We have always received e-mail surveys promptly after each visit to RPR and PBH. This was our first stay at HRH. We've been home for a week now, and still no survey. And I KNOW they have my email address.

Anyone else stay HRH recently and not receive a survey about your visit?

 

[tlinus]

We have always received e-mail surveys promptly after each visit to RPR and PBH. This was our first stay at HRH. We've been home for a week now, and still no survey. And I KNOW they have my email address.

Anyone else stay HRH recently and not receive a survey about your visit?

We haven't gotten our survey yet either.....I don't think Carlton wants to know what we have to say THIS TIME(waited till after 5 for a room and took it upon ourselves to boot the maid then they called us to let us know our room was ready 20 minutes after the fact )

I wonder if I should email and aske where my survey is??? I know for a FACT they have my email!

 

[damo]

I got mine already.

 

[G8r4evr]

Not sure about HRH, but we returned from RPR yesterday and I received the survey last night.

 

[Fan2CSkr]

I didn't get one from PBH in Feb. I emailed PBH's concierge and asked for one.

 

[MouseGirl]

We received ours within days after we got home.

 

[Motherfletcher]

Got RPR but not HRH.

 

[PlutoLuvr]

Yep. Got ours within a day or two of getting home.

Getting the email confirmation for ressies was another story, tho.

It doesn't surprise me their email system is out of whack (which I did mention in my survey).

 

[cvjw]

We got ours the day after we got home. I promptly filled it out, letting the HRH know about a problem we had with the Beach Club restaurant. Thirty minutes after I sent the email, the manager of the HRH called to let me know that my problem was resolved. I was glad to find out that someone really is reading those survey emails, and in my case, the survey helped to solve a problem.

 

[KLAIT]

Yes, I think we were at the HR the same time as you and we received ours the day after we came home.

 

[damo]

Nobody called me. However, my only comment was that if they are trying to lure people from the Disney hotels, they need to drop the parking fee.

 

[callahanjulie10]

I did get mine BUT I don't think that they wanted mine back! This was our 1st stay at HRP but not our 1st visit. We have had friends stay and we visited them and liked it. We will not stay there again. When we go, we always get 2 standard connecting rooms since we usually have 6 in our party. The rooms we so MUCH smaller than the ones at HRH or PBH. We hated how the halls were so low-and we were placed at the end of 2 long halls! By the time I got to my room, I always felt I was having a panic attack! That was all fine, really nothing to complain about since it is just something you have to deal with when trying out a new hotel. What was not acceptable was the service. One of the people in our party lost their wallet at CityWalk. He didn't realize until we got off the boat at HRP. We were waiting on the next boat to take us back and I called the front desk at HRP to get either connected to lost and found or get the #. The first time I called, I was put on hold for about 10 minutes. The second call, I explained to the operator I had been on hold and please just get me the # since it was of utmost importance. She said just a minute and I thought there was hope...but then after a pause, I was placed on hold. The boat came, we boarded and I continued to hold. I hung up when we got to CityWalk. We retraced our steps, went to lost and found, and of course, no wallet was found.
I was just floored that no one could help us get a number. It was probably 20-25 minutes total that we were waiting for the operator. This is not acceptable. We love PBH and HRH but will not go back to HRP.