Rebooking through Orbitz?

[SugarSweetLee]

I'm going to guess that she gave them the wrong confirmation number. If she gave them the Orbitz confirmation number, then no - Disney wouldn't be able to look that up. The Disney confirmation number is the same type of number you receive when booking directly.

No. I did not give them any confirmation number about my Orbitz reservation at all. I mentioned that I had rebooked an identical reservation through Orbitz and asked about the possibility of making requests/transferring my existing requests, and was shut down at that point without them asking any more information about it.

 

[TJA]

No. I did not give them any confirmation number about my Orbitz reservation at all. I mentioned that I had rebooked an identical reservation through Orbitz and asked about the possibility of making requests/transferring my existing requests, and was shut down at that point without them asking any more information about it.

Maybe that's the key. When I called Disney directly to make room requests, I gave them the long number that I was given on the phone by Orbitz when I called to add my kids (this was a different number than on the email confirmation. I got the impression it was a number assigned by Disney when Orbitz called Disney to add my kids). I didn't mention anything about who I booked the trip with. The CM pulled my reservation right up and added my requests.