Really Frustrated with MDE and their tech support!!

[tinkfan]

Sorry I really just have to vent.
There has been an error with my DVC AP I purchased on my last trip in April. I linked it when I got home. As people started testing magic bands I decided to explore the site a little more in July. I noticed that it shows my DVC AP under tickets on the reservations page, but when I click on the view details it says expired June 29th 2012???

I called and inquired about it. The looked and took my pass #.Said no its shows it expires April 2014 as it should. If I look at the magic card on the site it is right, but not on the page where reservations are and ticket info. I explained this to them and they sent it forward to be looked at. I got a call a few days later saying everything was OK.

Well, I then get offered to test Magic bands during the AKV portion of my trip . I was so excited. I ordered our bands , no problem. But then went to look at the fast pass + area to play around it popped up needs valid park admission. I immediately call and and go through the whole thing again. Spent a very long time again on the phone, they said they would have to send it over to their tech dept for further review again and I should hear back from them. Did not. so a week later I called again they couldn't find any info I had called a week earlier. Started all over AGAIN.

This time they did figure out for some reason there are 2 different #'s in my account one the valid one and one that isn't?? Said the other would have to be removed and was sending to tech again. Now its been alomost another week and they said yes,they see I am in line but they don't know when they will get to it. I leave in 3 days!!!

I am meeting my husband who is working out of the country for a belated anniversary trip. We have not been alone at WDW without kids or friends/family since we honeymooned there in 1989. They told me if not fixed before I go I can go to the resort concierge or guest services. I do not want to waste valuable vacation time doing this, but was really hoping to utilize the fast pass + options. I have been trying to get this resoved since mid-July. I understand that this is all new and tech glitches happen I just really thought they would have been able to sort it out by now.

I refuse to let this interfere with trip and thats why I am venting and getting all my grumpiness out now!! I'm going to WDW in 3 days for a week and very excited about it!

 

[JustTinking]

Aww, sorry you had to go through all that! But relax....everything I've read says that concierge or the front desk at check in will sort this all out for you in no time flat. Don't worry, be happy!! And Happy Anniversary! Make it a good one!

 

[nikamel]

Oh my gosh this is the same thing I am going through now. MY husbands said it expired June 21 and we just activated them May 1. I went through the same put on hold (and I was calling long distance from Canada) patched to IT and the whole well this is going to take some investigating and we will get back to you but they haven't....We are going back in April of 2014 and a lot of people suggested we just go to customer service and they will take care of it but I don't want the stress of worrying about it til we get there. Also you are saying the magic bands get messed up so now I am worrying. . I even called member services at DVC and I got someone who didn't understand what I was saying and I couldn't understand her so that was frustrating as well. I have called twice and I dread calling a third time but it looks like I may have to. Thank-you for posting the same problem as me. I was beginning to think maybe I was the only one with this issue.

 

[tinkfan]

Oh my gosh this is the same thing I am going through now. MY husbands said it expired June 21 and we just activated them May 1. I went through the same put on hold (and I was calling long distance from Canada) patched to IT and the whole well this is going to take some investigating and we will get back to you but they haven't....We are going back in April of 2014 and a lot of people suggested we just go to customer service and they will take care of it but I don't want the stress of worrying about it til we get there. Also you are saying the magic bands get messed up so now I am worrying. . I even called member services at DVC and I got someone who didn't understand what I was saying and I couldn't understand her so that was frustrating as well. I have called twice and I dread calling a third time but it looks like I may have to. Thank-you for posting the same problem as me. I was beginning to think maybe I was the only one with this issue.

I did just get a call and was told that this is a large system error reading the information in the new cards. Funny, I activated mine on April 30th, so might have something to do with the ones issued around that time?? So many are affected, they just won't know it until they are actually trying to make fastpass + selections. They do not know how quickly it will be fixed.

She did tell me she is emailing me all the fastpass options for our dates and I can either call back or take them to hotel concierge/guest services and they can manually enter them for us. I was kinda looking forward to playing around with the site and such, but I guess this option is better than none. They are really trying to help.