Really Annoyed At Marks and Spencer**updated**

[Netty]

Hope it gets all sorted for you Sue and you get the £15 refunded.

 

[florida sun]

Hi Guys

Thanks for all your support, just to let you know what has happened today.

I went into my local store and the lady that I was dealing with yesterday saw to me striaght away, apperently between the 5th and the 7th of March, the till that I did my transaction on, malfunctioned in as much as £28,000 worth of transactions went through the till but did not apply any transactions to the main system, the head office is aware of this and the till was removed as soon as the problem was spotted, however for any customer who paid their account through this till, will all now be going through what I am going through.

Enid(the lady I am dealing with) then spent an hour on the phone to head office trying to get them to refund my £15 and unblocking my card, she was told to take a copy of my reciept and the letter and fax it off to them straight away and this would be done upon reciept.

I now have to phone Marks and Spencers tomorrow to ensure this has been done and to also make sure they remove the late payment mark from the credit reference agency.

She also advised me to write a letter of concern to head office myself with more copies of the reciept and letter which I am going to do tomorrow.

Enid very kindly gave me a voucher for £20 to cover any of my expenses.

I am just so glad that I kept my reciept and now in future I will keep them all until I can see on my next statement, that the payment is showing as paid.

Thanks all once again for listening. I just hope when I next go to use my card it gets accepted, I will let you know

 

[alisonbestford]

 

[wilma-bride]

That's great news Sue. Glad M&S managed to redeem themselves

 

[mandymouse]

Great news Sue, glad it was sorted out in the end

 

[Merylj]

Great news Sue (memo to self - keep receipts!)

 

[Minniespal]

Excellent news Sue

 

[KayleeUK]

Great news Sue...

 

[Hilary]

Glad it all worked out well for you

Any employee / organisation can make mistakes, it's the way they deal with them that makes all the difference Thumbs up for Enid in Cardiff!

 

[wils]

Glad it seems to be well on the way to being sorted Sue

Last summer I had to complain about a pair of girl's sandals which broke on the second time they were worn. I was told they weren't suitable for anything other than sitting in

pardon?!

 

[acr4bbe]

That's really good news Well done Sue, its nice when we the customers come out on top, hope every thing is OK tomorrow when you call the head office.

It just goes to show its better to deal with the local contact face to face rather than a 'somebody' in a call centre I don't know where

 

[squitty]

Great news Sue...glad its all sorted.

 

[Laurafoster]

Glad you have managed to get it all sorted! I know in our local M+S the customer service has gone really down hill. I purchased 2 skirts for my holiday (both the same just a different colour) when i returned i washed them as instructed on the label. When i took them out 1 skirt had shrunk loads but the other was fine! I assumed i just got a dodgy one so went in to exchange it. The sales assistant told me she was unable to deal with this and got her supervisor to come over. This supervisor looked at the skit and looked at me and in a very loud voice (to a shop full of customers) said you obviously needed a far larger size than that, and accused me of deliberately shrinking the skirt to get a refund!

 

[Cyrano]

Well done for sorting it out