Re-sale Guide Assignment

[gibbow]

Hi everyone!

Earlier this year I did a DVC tour down in WDW while on vacation. Being young, and not eager to present a down payment that day, our seemed quite rude and appeared to look "down upon us."

That being said, after I did even more research on the DVC I read that guides from tours become a DVC's member guide for reservations and such. ^^Please correct me if I am wrong^^
Which worried me.

Currently I have a resale contract which is at ROFR, and I was wondering how member guides are assigned. I have tried to search the forums and have not found it (sorry if it was in an obvious place, I promise I looked!!)
Is there a way to request a guide?

I truly appreciate the help and look forward to membership and increased vacations to come!

Cheers!

 

[lovin'fl]

You will be assigned a guide...not sure if it will be the one you toured with (we took the tour AFTER we were members). You will not speak to this guide to make reservations and whatnot...he/she is only there for buying more points direct through Disney. If you never intend to buy any points direct, then you won't need to speak with him/her...though they may contact you on occasion to see if you want to buy. You can switch guides if you do get the one you don't want. I have been in contact with the one in post #2 on here (and really like her): http://www.disboards.com/showthread.php?t=2452677

 

[mouseaider]

We toured DVC about six years ago and had an extremely nice guide but we also didn't want to commit to a $16,000 financed contract and declined. She continued to occasionally email us when new resorts became available.

When we were finally in a position to purchase without having to finance we purchased a small resale contract at less than half the price of buying direct and were surprised that our guide was still assigned to us.

We even purchased another small resale contract at a different resort and have the same total amount of points but at less than $11,000 paid out.

I'm not sure if you can request a guide or if the guide you toured with would be assigned to you.

Good luck and enjoy your membership. Disney appreciates your $$ any way they can get it!

 

[LisaS]

The way it normally works is that this person is already tied to you in the system so if you purchase resale, he/she will still be your guide. A guide's only role is to sell you more points. You make reservations through Member Services, not your guide.

Once you get through ROFR, your closing, and (finally!) your contract information is put into the system, you can call DVC and ask for your guide's name. If it's that same person you can decide if you want to request a change. If you never buy more points you need never have much direct contact with this person. You may get a phone call once every couple of years but the calls usually end quickly once you make it clear you are not in the market for more points!

If the guide showed the same attitude towards other potential buyers that he/she showed to you, it's possible they didn't last long in the job and no longer work for DVC in which case you will be assigned a new guide.

 

[SugarLoaf]

Upon reading this thread, I was reminded of our experience at the preview center in September.

We already have a guide that we love, that we had dealt with in the purchasing of our VGF contracts. And when we were on our trip in September, we wanted to go and see the model at the preview center.

I have to say I was totally shocked at the attitude of everyone there. It was one of the most un-disney experiences I have ever had at disney. Everyone there was cold, rude, un-welcoming, and looked at you like you were a criminal for coming there hoping to see a model room. The only nice person we met there was the guy standing outside at the kiosk. It was incredibly strange. They didn't know our circumstances, that we were in the process of purchasing a very large number of points, that we already had a guide, or anything. They didn't know anything about us to "turn them off." It was just totally not what I expected. Especially from salespeople that were hoping to sell you on a disney product. I was so incredibly turned off lol. Also, our guide that took us through the model couldn't answer one question anyone asked. LOL

Hopefully they were all just having a bad day. But I was just completely taken aback by the whole thing. I can totally understand getting a guide assigned there you didn't like. Haha!

 

[disneynutz]

Upon reading this thread, I was reminded of our experience at the preview center in September.

We already have a guide that we love, that we had dealt with in the purchasing of our VGF contracts. And when we were on our trip in September, we wanted to go and see the model at the preview center.

I have to say I was totally shocked at the attitude of everyone there. It was one of the most un-disney experiences I have ever had at disney. Everyone there was cold, rude, un-welcoming, and looked at you like you were a criminal for coming there hoping to see a model room. The only nice person we met there was the guy standing outside at the kiosk. It was incredibly strange. They didn't know our circumstances, that we were in the process of purchasing a very large number of points, that we already had a guide, or anything. They didn't know anything about us to "turn them off." It was just totally not what I expected. Especially from salespeople that were hoping to sell you on a disney product. I was so incredibly turned off lol. Also, our guide that took us through the model couldn't answer one question anyone asked. LOL

Hopefully they were all just having a bad day. But I was just completely taken aback by the whole thing. I can totally understand getting a guide assigned there you didn't like. Haha!

Things seem to have changed, sales is sales and if you aren't buying, they don't want to waste their time. In the past they seemed to be more accommodating.

People at the kiosks are advanced sales associates ASA's and they get paid to get people to tour and buy. They tend to be friendly to set the stage. The person that toured you was probably not a guide. Guides are licensed real estate people and they don't waste their time touring unless you are buying.

By law unless they are licensed, they can't talk about sales.

Bill

 

[SugarLoaf]

Things seem to have changed, sales is sales and if you aren't buying, they don't want to waste their time. In the past they seemed to be more accommodating.

People at the kiosks are advanced sales associates ASA's and they get paid to get people to tour and buy. They tend to be friendly to set the stage. The person that toured you was probably not a guide. Guides are licensed real estate people and they don't waste their time touring unless you are buying.

By law unless they are licensed, they can't talk about sales.

Bill

Interesting! That's just it though...they didn't know we weren't interested in purchasing that day. Also, we were currently in the process of buying, so if we'd hated the models, we could have canceled.

I guess I just thought being friendly and nice was one of the ways you entice people to buy things. At least that's how I would try to sell something, lol!

 

[vicki_c]

It was my experience that if you wanted to visit the models at SSR and you were already an owner, you had to go at designated times and they just let you walk through on your own, no guides needed. And the folks outside the building (whether guides or ASAs or whatever) weren't really that interested in chatting you up. Which for me was good and I know that was the intent of having separate member viewing times, so they could control the flow and knew you were not someone new buying in that needed the wholes sales pitch/tour. It's been a few years since we did that though (Aulani and BLT were the models then) so maybe they have changed things.

But if they still do it that way, and you it showed up at the DVC office at SSR and said "I'm a member and I want to tour the models", that might explain their reactions and disinterest (not saying it's right, just an explanation).

 

[LisaS]

It was my experience that if you wanted to visit the models at SSR and you were already an owner, you had to go at designated times and they just let you walk through on your own, no guides needed. And the folks outside the building (whether guides or ASAs or whatever) weren't really that interested in chatting you up. Which for me was good and I know that was the intent of having separate member viewing times, so they could control the flow and knew you were not someone new buying in that needed the wholes sales pitch/tour. It's been a few years since we did that though (Aulani and BLT were the models then) so maybe they have changed things.

Unfortunately I don't think it works like that currently. We wanted to see the models last October and the preview center was only open regular hours. There were no special hours for members. That was not good for several reasons. First, we weren't allowed to tour on our own. We had to wait quite a while for someone to take us through the models. Second, we were rushed through so fast I barely remember what we saw. We didn't even have time to take any photos.

I liked it better when they had special hours for members and you could go through unescorted and at your own pace.

 

[Lynne M]

I've owned for 12 years. I haven't spoken to my guide since the day I purchased. I have no idea if she's even with the company anymore. Guides are purely salespeople, you only work with them if you want to buy more points direct from Disney.

For your reservations you will speak with Member Services, for questions/issues with your loan or MFs you'll call Member Accounting, for general membership problems there's Member Satisfaction.

You can certainly request a different guide, people change guides all the time. But just be aware that if you're not adding on points through Disney, you'll never have a need to speak with this person again.

 

[deedeetoo]

We toured before we bought and we were assigned a different guide after we bought resale. The only reason I know this is that when we toured it was with a man, and the guide we were assigned was a women. I don't remember either of their names.

 

[vicki_c]

Unfortunately I don't think it works like that currently. We wanted to see the models last October and the preview center was only open regular hours. There were no special hours for members. That was not good for several reasons. First, we weren't allowed to tour on our own. We had to wait quite a while for someone to take us through the models. Second, we were rushed through so fast I barely remember what we saw. We didn't even have time to take any photos. I liked it better when they had special hours for members and you could go through unescorted and at your own pace.

It does sound like it was a better set up when we did it. Wonder why they changed, it seems like the "old" way would have been easier for Disney as well.

 

[lovin'fl]

We bought resale in 2006 and then toured SSR...can't remember when...Jan 2007, July 2008 or July 2009. We had to wait for a guide to give us a tour even though we told them we were new-ish owners and weren't planning on buying. They looked up our guide and she was not in, so a nice guy showed us around...took us over to see a 3BR GV. He was really nice and informative...handed us a pricing sheet and told us the incentives and we went on our way. Whatever resort was newly selling...or about to sell...they didn't have the model ready yet, so all we saw was SSR villas.

 

[mickey mouse lover]

Upon reading this thread, I was reminded of our experience at the preview center in September.

We already have a guide that we love, that we had dealt with in the purchasing of our VGF contracts. And when we were on our trip in September, we wanted to go and see the model at the preview center.

I have to say I was totally shocked at the attitude of everyone there. It was one of the most un-disney experiences I have ever had at disney. Everyone there was cold, rude, un-welcoming, and looked at you like you were a criminal for coming there hoping to see a model room. The only nice person we met there was the guy standing outside at the kiosk. It was incredibly strange. They didn't know our circumstances, that we were in the process of purchasing a very large number of points, that we already had a guide, or anything. They didn't know anything about us to "turn them off." It was just totally not what I expected. Especially from salespeople that were hoping to sell you on a disney product. I was so incredibly turned off lol. Also, our guide that took us through the model couldn't answer one question anyone asked. LOL

Hopefully they were all just having a bad day. But I was just completely taken aback by the whole thing. I can totally understand getting a guide assigned there you didn't like. Haha!

I felt the same way about our experience.

 

[LSchrow]

If you never intend to buy any points direct, then you won't need to speak with him/her...though they may contact you on occasion to see if you want to buy. ... I have been in contact with the one in post #2 on here (and really like her): http://www.disboards.com/showthread.php?t=2452677

we also have joan hill (i believe she's our 4th guide so far - and probably for the most years).
she is the only guide who has left a VM on the resort phone every vacation, welcoming us home....it's such a little thing, but makes me smile every time

 

[DisneyHeather]

My guide is a really nice guy. He leaves us a message every time we stay at the resort. He calls to say hi and remind you to bank your points each year, with no mention of buying anything during that call unless you bring it up. He has a Facebook page just for members where he keeps us updated on what's going on at each park and when he travels he shares pictures.

I like that I'd feel comfortable calling him if I did decide to buy more points but he makes you feel welcome even if you don't want to buy more. He is always thrilled if you stop by to say hi when you visit.