I had checked my email today and alas...no code/PIN, so I call to book for our Oct/Nov trip anyways...got a very kind and knowledgable CM...after I give her my 10 minutes of info (how old the kids are now, which friends are coming this trip, no not the friends that came once 6 yearsago and they still have linked to us everytime for some unexplainable reason) she said "Let me guess you have checked your email and you want the special rate?" I said "What special rate?" and she said, "Oh...just check your email you are in the system as being eligible for the special rate"
She went ahead and booked 2 nights for me at CSR (standard) view at $79/night + tax (10/29 - 10/31).
Also booked 2 night in CR tower at $249/night + tax for 11/3 - 11/5)
I was SOOO happy....in 10 years of frequent visits to WDW we have gotten exactly 2 of the infamous postcards and neither were for times when we could use them.
BTW... I still have not recieved the email!! But she knew I was eligible by looking at our account info.
Guess there is hope for those who have not gotten the email...wouldn't hurt to call and ask.