Not sure how many people are aware of this, but the Rainforest Cafe has this thing called the Safari Club. What it is is, a club you join, for $25, that gives you pripority seating when you arrive, in addition to 10% discount off of food and merchandise.
Anyways, I decided to join. If you've ever been to a RC (especially the one at DTD), you know how handy this would be. When I was at DTD in September, there was a 2 hour wait. I showed the hostess at the front my card, and as guarenteed, I was given the next available table.
I went to the RC in Burlington, MA on Saturday for my step-son's birthday. We got there at 11:45 and there was a line outside the door. There were PLENTY of open tables inside. I went to the hostess, showed her the card, and she said I would have to get in line and give my name. So, upset, I did this. The manager was taking names. I showed him my card and he says "I'm sorry - I'm fulll right now." He takes my name, and tells me to come back at 12:30.
Needless to say, I'm not happy. This thing cost me $25, and the pain purpose behind it was useless. How would you handle it?