Race Ready Shirts Please Read!!!!!!!!!!!

[chimera]

I have them...they look fabulous! I was sooooo excited to start sending them out to you guys.

I have checked and rechecked the spellings, the printing, the sizes, etc. Everything was great...until I read the back for the 3rd time.

The original art work I sent was a pdf which had the bottom URL cutoff, so I resent it in jpg format. I didn't hear anything from them about problems and was soooo excited to receive the shirts today.

But the last line URL reads: http://www.dishboards.com/wish. Seriously, that's what it says.

I called the owner who said they had to recreate the back art because the jpg resolution was too grainy...and apparently someone mistyped the url. It's very clearly correct on the files I sent.

He's not sure what to do at this point and we'll talk tomorrow. This is a small shop and our order was HUGE for them. The owner actually said he's thinking about not printing shirts anymore because this happened once before.

I'm not inclined to pay for shirts that aren't 100% correct. I'm not sure what the owner will come up with. I'm open to suggestions from you guys.

Here's what it looks like:

::sigh::

 

[Cruella de mom]

The URL is in such small print that if anyone is trying to read it then the wearer is going to know it and can correct them. I didn't order a shirt, but I think if I had, I wouldn't much worry about it.

 

[angietuck2]

WOW!! I don't know what to say!! I REALLY want my shirt so I would say who cares, it is small like Cecilia said, but I TOTALLY understand if everyone doesn't want to pay for something that is not the way it is supposed to be.

 

[cdn_gal_eeyore]

Oh no! The shirts look terrific, but such a shame about the misspelling. I think that people are not too likely to remember the url, especially if they are reading it at mile 25 of the marathon. Tough to say though, because it sucks that it isn't correct. I'd wear it anyway despite the mistake.

 

[Worfiedoodles]

Hi Mel,

Whatever you guys decide to do is fine with me...

Thanks for all the effort you put into this!
Maria

 

[deekaypee]

I'd wear it despite the mistake, and I think most people want the shirts for rapidly upcoming events. I'm willing to take my shirt for just such a reason, but in another scenario I don't think I would be--especially with other WISH shirts available.

BUT...I'm a little concerned at this reaction:

I called the owner who said they had to recreate the back art because the jpg resolution was too grainy...and apparently someone mistyped the url. It's very clearly correct on the files I sent.

He's not sure what to do at this point and we'll talk tomorrow. This is a small shop and our order was HUGE for them. The owner actually said he's thinking about not printing shirts anymore because this happened once before.

It doesn't seem like the owner wants to take responsibility or to immediately problem-solve with you, the contact person for what could be regular, large orders. After all, they didn't contact you with a final proof for what, at the time, probably seemed like a minor detail. But it's the shop's responsibility, isn't it? Certainly they have a policy for correcting mistakes?

Right now, I guess I'm hearing the owner's response as ambivalent, with a non-too-subtle attempt to garner sympathy from you for what is, bottom line, the shop's responsibility. Not cool. So I think Race Ready should know this is at least one reaction, and be prepared to offer WISHers substantial discounts for "seconds" or 100% refunds. Otherwise, I wouldn't be inclined to deal with them again (speaking only for myself).

I know, I know, I sound hard-hearted toward a small-shop owner--and I admit that fact gave me pause. And a lot of my final response would be determined by things I don't know--how they've been to work with generally, how the owner communicates with you tomorrow, and the kind of proactive solution he comes up with (rather than waits for you to offer a generous compromise).

So I guess I trust you, Mel, and your assessment of the situation--which includes, by the way, how much time & energy you have to deal with things at this point. DO take your needs into consideration.

 

[Stitch_lover_Sith]

Mel,
My thoughts are just send them out. The web address is right on the front and in thinking about the company I would hate to see them lose so much money because of one miss spelling. I do not want to see the company eat the 100% cost of our shirts seeing as they will not be able to sell them to anyone else. Plus we could use lime green puffy paint to cover that darn "h".
Erin

 

[postesf]

I'd like to see what the owner says. Can he do a rush order to get them re-printed and to us before the Minnie?

If he had to re-do the back, he really should have sent a proof. Just my opinion anyway.

If I had ordered just one, I would be more incline to wear it with the mistake, but I ordered 5 or 6 of these shirts and spent a lot of money on them and in all honesty, I'd rather not pay for something that isn't correct.

If he can't get them done in time, could we at least get part of our money back? I just can't see paying full price for something that is a mistake. I know that would be hastle for you though... sigh. What a tough situation.

I'll can go with whatever the majority says... At least the font is small if we have to keep it. It's what's above it that really matters! They do look good!

Thanks Mel for taking this on. We really appreciate all the time and energy you have put in to it! I'm so sorry it has turned out to be a headache for you!

 

[Scott H]

Mel Thanks soooo Much for all your stellar work you did in putting this order together. I concur with your thought about not paying for a product that is not 100%, and I feel for a small company that makes a mistake. They should have sent you a final proof before printing, just a good practice.

I can not imagine your heartburn when you noticed the spelling error. If the decission is to keep the shirts there should be compensation of some sorts. At a min we should get the products for cost. The company needs to make amens in an effort to save their reputation.

I will be content with whatever you decide, heck it may someday become a collectors item.

looks like dishboards.com takes you to a site about dashbaords.

 

[nepatsfan73]

I didn't order one, but how about proposing to the owner that if people also buy a pair of RaceReady shorts, he will print on the back of shorts: "If You Can Read the Misspelled URL at the Bottom of My Shirt, You Are Drafting Too Close."

 

[chimera]

It doesn't seem like the owner wants to take responsibility or to immediately problem-solve with you, the contact person for what could be regular, large orders. After all, they didn't contact you with a final proof for what, at the time, probably seemed like a minor detail. But it's the shop's responsibility, isn't it? Certainly they have a policy for correcting mistakes?

Right now, I guess I'm hearing the owner's response as ambivalent, with a non-too-subtle attempt to garner sympathy from you for what is, bottom line, the shop's responsibility. Not cool. So I think Race Ready should know this is at least one reaction, and be prepared to offer WISHers substantial discounts for "seconds" or 100% refunds. Otherwise, I wouldn't be inclined to deal with them again (speaking only for myself).

I know, I know, I sound hard-hearted toward a small-shop owner--and I admit that fact gave me pause. And a lot of my final response would be determined by things I don't know--how they've been to work with generally, how the owner communicates with you tomorrow, and the kind of proactive solution he comes up with (rather than waits for you to offer a generous compromise).

Sorry, I don't want to misrepresent the owner here. I don't think he was ambivalent, but more trying to figure out how to deal with a $2600 order that just went horribly wrong. He also wanted some time to try to find a way they might be able to fix the shirts.

I don't think you're being hard-hearted at all...frankly, I think he owes us all of our money back and if he wants the shirts back, so be it. I believe the ball's in our court on how much of a compromise we're willing to accept, if at all. I have no problem with telling him this is just unacceptable and we want a full refund.

On the other hand, if everyone's willing to take the shirts, I'm pretty sure they're at most half price by now I just don't want everyone to say ok because we all have events coming up then never wear them again because they're wrong.

 

[WDWFAN9]

But the last line URL reads: http://www.dishboards.com/wish. Seriously, that's what it says.

Oh no! I guess the good news is that at least the dishboards site isn't something rated X! I only ordered one shirt and the slight misprint doesn't bother me since it is such small print, but whatever the team decides is fine with me.

 

[SamSam]

Mel, whatever is decided, thank you for all your work.
For myself, the small error isn't a problem. That's probably because I don't have a Wish item yet and am anxious to have a lime green 'something'...'anything'.

 

[1/2Marathonpixie]

Oh Mel, I am so sorry you have to deal with this. I am fine with whatever you decide to do.

 

[DiRTyBuNNy]

well, if anyone doesn't want their shirt or the owner dumps them on you at cost I'd be more than happy to pick up an XL from someone that drops out..just let me know...

--DB

 

[ms.mightyduck]

Well, I was so excited to see that they were willing to cut lime v-necks for the women who can't (don't) wear crew necks.

I don't have a problem finding lime paint and "erasing" the "h" so that it would, in effect, make the url easier to read ("dis boards"), although it would require someone to know that there aren't spaces in actual urls.

That said, yes, of course, they should be discounted--and I think that in exchange for people taking these mistakes, any reprints should also have a discount if we don't make him eat the mistake.

I feel for the small business owner, although the "let the customer see the proof" is always good practice (I once ordered shirts and complained that the back was mispelled--they didn't change it and while technically, it WAS spelled correctly--the owner had chosen a font that didn't take the paint well and filled in the space between the dot of the "i" and the stick part, making the "i" and "l".

I trust you to do what you think is best for all, starting with YOU, Mel. Thanks again for all the work you put into this.

Duckie

 

[Cindylou]

Mel,

Sorry for the headache for you. I'd be willing to take the shirts I ordered as is especially if the owner is going to give us a price break.

Thanks for dealing with this.

Cindy

 

[princessrunner]

Mel, the error does not bother me. It is far down on the back and usually in a place that is crumpled on me anyway. It is correct on the front (um, hello, how did the owner miss that one?? I'm just saying ) and with some fabric paint, it can be fixed. I love the color of the shirt and the way it fits on you in the picture.

Sorry for all the hassle but at least you caught it before you mailed them all out. It should be easier to deal with the owner if he knows you have everything sitting there to return rather than distributed across the country. Let us know what you decide to do.

 

[CynthiaCindy]

Mel:

I'm so sorry that after all the work you put into the shirts that you have to deal with this extra headache. I am fine with whatever you decide to do, although I do think that they should offer to redo the shirts since it was their mistake, but I don't think anyone would expect you to argue with them if that is not one of their offers.

(On a side note, a somewhat similar thing happened to me before my wedding. We had decks of cards printed as favors and the company spelled my husband's name wrong. They reprinted the cards on a rush basis and we had them in time for the wedding, but it was close. Because they couldn't do anything with the misprinted cards, they just told us to keep them. Let's just say, we'll never need to buy another deck of cards again.)

 

[lenshanem]

I'm so sorry Mel.

DH and I wanted them for the Donald so we're not in a hurry like the Minnie runners.