Quotable Disney

lrodk

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The following article from the LA Times talks about Walt Disney's influence on today's media and business world. His popularity and ever growing "Guru" status seems to pick up more and more steam in the aforementioned circles with each passing decade. Seems very fitting for a man of Walt's background, whose common sense guided him well throughout his career. A friend of mine once threw me a line many years ago that remains with me to this day. "You can't teach common sense. You either have it or you don't." So true. What Disney needs so desperately today, IMHO, is somone with a little bit of Walt's sensibilities, or common sense so to speak. Lets hope they come to their "senses" after reading some of Walt's quotes from Dave Smith's new book. Better yet, it should be required reading for every executive in Burbank. Here's the story:

Say it's Mickey Mouse, say it's goofy, but 35 years after Walt Disney's death, he is having a successful career as a guru.
Disney's bon mots are not as widely known as those of Benjamin Franklin, Winston Churchill or even Satchel Paige, but Walt is increasingly cited, especially in business books, where such Disney adages as "If you can dream it, you can do it" are fast becoming favorites.
Never regarded in life as the Sage of Burbank, Walt isn't known to have said anything that sings like Churchill's "a riddle wrapped in a mystery inside an enigma." But however pedestrian the phrasing, Walt's wit and wisdom are often quoted by today's business writers.
"His name pops up all the time," James O'Toole, a professor at USC's Center for Effective Organizations, said of Disney. In a world where Moses, Machiavelli and Attila the Hun have all been lauded for their business acumen, O'Toole isn't surprised to see Disney's name in the titles of half a dozen recent books on how to apply the Disney philosophy to business.
"There's a fascination with the company, because it's a quintessential American company, and there's a fascination with him," O'Toole said. "There's Ford and Edison and Disney, and Bill Gates, on the software side. Those are the people who become the subject of fables, and Americans love that."
Now, more than 200 of Walt's choicest sayings have been collected in the book, "The Quotable Walt Disney." Recently published by Disney Books, it was compiled by Dave Smith, the 60-year-old archivist at Walt Disney Studios in Burbank, which houses Walt's papers and other Disneyana.
"It was actually put together about 30 years ago as an internal document," Smith said of the collection of Disney's observations on everything from sequels (he didn't like them) to women as critics ("If the women like it, to heck with the men.").
In an office decorated with porcelain figures of the baby satyrs from "Fantasia" and other Disney kitsch, Smith said that the original collection began circulating inside the company around the time Disney World opened in 1971.
It was designed to introduce the people who were building the Florida theme park to the Disney mind-set that had proved so successful in California. Later, copies were given to new managers and used for training.
The little square book is filled with down-home sayings that sound as if Grandma might have cross-stitched them--if Grandma had run the world's largest entertainment empire. Animation, the theme parks, making your dreams come true are favorite subjects. A section on business and the Walt Disney Co. includes such enigmatic pronouncements as: "As well as I can, I'm untying the apron strings--until they scream for help."
And because Disney was frequently asked the secret of his success, it is no surprise to read, among Walt's explanations: "I suppose my formula might be: dream, diversify--and never miss an angle."
Business consultant Bill Capodagli is one of several authors who counsels his readers to use Disney's principles as a model for how to run a business. Based in Indianapolis, Capodagli is co-author of "The Disney Way: Harnessing the Management Secrets of Disney in Your Company" and "The Disney Way Fieldbook: How to Implement Walt Disney's Vision of Dream, Believe, Dare and Do in Your Own Company," from McGraw-Hill.
Capodagli starts the chapters of "The Disney Way" with quotes from Walt or present-day Disney executives. Capodagli also cites Jiminy Cricket's "a dream is a wish your heart makes." One critic described the book as "so useful you may whistle while you work."
Capodagli said he admires Walt Disney for his willingness to take chances. "A lot of people have dreams, a lot of people have great values, but I think taking risks and putting everything on the line to make those dreams come true is what really sets him apart."
Michigan business consultant Thomas K. Connellan wrote a bestseller on improving customer service titled "Inside the Magic Kingdom: Seven Keys to Disney's Success," published by Bard Press.
Connellan, who said he has no Disney affiliation, paraphrased his favorite quote from Walt because he couldn't remember the exact wording. It goes something like: "Just when everybody's saying how great you are, that's when you're most vulnerable."
Connellan said he interpreted that to mean that a company is in greatest danger of crashing and burning when it seems to be doing especially well. Connellan said it was advice that might have saved some fallen dot-coms.
Those who actually knew Walt don't remember him as being particularly glib or silver-tongued, especially employees who felt his legendary wrath. And while he loved to have talented people working for him, he had little tolerance for prima donnas. As he said: "We allow no geniuses around our studio."
Leo Braudy, author of "The Frenzy of Renown" and one of USC's specially honored University Professors, described Walt's posthumous emergence as a pundit as "an intriguing phenomenon really, because he was never noted for being witty or verbal in his lifetime."
Braudy speculated that many who write about the Disney Way mean today's conglomerate, not the troubled studio Walt left behind when he died. "So much of it is about what Disney has become since his death," Braudy said.
Braudy said he thinks that invoking the name of Disney may be a way for relatively unknown writers to enjoy some of Walt's reflected luster. "People anchor these things in a familiar name to give them some ballast and substance, to make you pay attention to them," he said.
Veteran entertainment reporter Bob Thomas of Encino met Walt in 1945 and worked with him on several book projects, including a biography of Walt for children. Thomas said Walt was no intellectual, and he was "a very homely talker."
But Thomas said Disney's burgeoning reputation as a thinker comes as no surprise. Disney had little more than a high school education, Thomas said, "but he had a native intelligence that was astounding."
Thomas, whose books include a study of brother Roy O. Disney's role in building the company, said his favorite adage of Walt's was one he used in times of crisis.
"Whenever they got into a bad patch, which they did especially after the war, Walt would say, 'We can lick 'em with product,' " Thomas recalled.
"I listened very closely because there was a great deal of natural wisdom there," Thomas said of working with Disney on the juvenile biography. Among Walt's memorable remarks: "Whenever I don't have the answer to something, I find someone who does."
"He advised children to do the same," Thomas said.
Graduate students are among those who contact Smith, seeking quotations from Walt for theses and dissertations. But Smith cautioned that, Geppetto-like, publicists and speech writers may have helped Walt out on occasion.
"As with a lot of famous people--I think it's true here--he didn't actually say all these quotes."
Whoever dreamed them up, Walt delivered them. Smith's own favorite is one of Disney's most quoted: "I only hope that we never lose sight of one thing--that it was all started by a mouse."
 
Maybe in addition to "Traditions", all blue suits at TDA should be required to read and memorize "The Quotable Walt Disney."

Then each meeting would end with the query, "Okay Mr. Blue Suit, your idea to cut out the <Free Afternoon Parade/Fireworks Show at MK/Boat Ride from Port Orleans/Free Mickey Stickers to young kids/Saxophone Guys/Insert Your Favorite Disney Magic Moment Here> in order to save 10% and increase profits 10% is fine, but what would Walt say?"

And each blue suit would then whip out the Waltbook....
 
DVC (& others) what do you thing about this quote.

"I suppose my formula might be: dream, diversify--and never miss an angle."


'dream' is pure Walt, I agree but 'diversify --and never miss an angle' sounds like Who? Do the initials ME come to mind. The last part of the quote seems very non-Disney but very current to me. Never miss an angle just might cover why stores at exit of each ride.

Have fun folks.
 

How real would that be to see Michael Eisner or Peter Murphy or Paul Pressler walking around the Animal Kingdom, examining the park with a name tag on their lapel and a WWWD bracelet on the wrist?

I like it. Just like Walt outlawed facial hair for CMs, the new CEO would require the Waltbook and WWWD on the person of every blue suit.
 
Since I haven't got a response yet to below Walt quote, I guess as long as Walt says it, it is OK but when Eisner says it then watch out the World is falling apart.

The quote:
"I suppose my formula might be: dream, diversify--and never miss an angle."


I particularily like the 'never miss an angle' part. It is so Eisner;)
 
Well DisDuck, it's kind of irrefutable isn't it? The problem is it doesn't fit into the "Walt was perfect" format. It is so revealling however, and it does sound like 'you know who's' philosophy...I suspect that aside from the creative chasam between Walt & Eisner, the business side would see Eisner & Walt/Roy probably not that far apart (i.e. doing whatever they must do to keep the Company going).

:smooth: :smooth: :bounce: :smooth: :smooth:
 
...no one responded is that you toss the term "angle" around as though it has some inherent, specific meaning in this context. It does not.

Eisner's "angles" include putting up supermarket parking lot carnivals to try and save a park suffering "nothing to do" complaints.

If you honestly believe that's the kind of "angle" Walt was talking about, we have nothing to discuss.

Jeff
 
Yes, the angles were different in specifics but not in basic intent...All Walt wanted to do was pursue his dreams. He wasn't altruistic, a philantropist or even an artist true to his craft. He was a dreamer (one heck of a dreamer) and a doer (one heck of a doer), but he was egotistical & self centered, as well. Don't mistake his genius...His extreme genius, for perfection. Eisner wants to keep the Company independent and profitable...His success in these endeavors, especially going forward IS debatable...
:smooth: :smooth: :bounce: :smooth: :smooth:
 
Ok. Jeff what were Walt's angles if not to maximize business. As the Captain says he was not an altruistic person doing his thing out of the goodness of his heart.

I am old enough to even remember the rumors but Walt's association with the John Birch Society. Never proven but it is not 'Uncle Walt' we are talking about here.
 
Angle has a very specific meaning in this context and you know it.

Its one thing to debate Eisners Strategies and his ability to see the angle, but make no mistake, he and Walt were on the same page when it comes to Growing the buisness. You can be darn sure that If Walt thought Disney could stand out and make money in the retail space, we'd have had Disney Stores across the country in the 50s-60s. Of course, the retail market was extremely different back then.
Similarly, if Walt Thought that a chain of Radio Stations pushing popular kid tolerable (I can't quite say kid friendly, although they never play a song where the words need to be cut) Music and Disney content would do the company good, then you bet there would have been Radio Disney back then too.

Of course, back then the Telecommunications rules were different.


Its so easy to dismiss what Eisner has done saying Walt would never do it when there is simply no evidence that says that. When combined with the changing times and different oppertunities.....

JeffJewel, I think that there are two arguments floating around and The Captain is refuting one. It only confuses the matter to rebutt it with the other doesn't it?
 
Jeff what were Walt's angles if not to maximize business
I never suggested Walt's "angles" were _not_ to maximize buisness, that would be a stupid thing to say. I suggested that Walt would not have considered a supermarket parking lot carnival as a "fix" for a park suffering "not enough to do" complaints. I suggest that Walt would revise his own quote if he knew people would define "angle" that way in his name.

YoHo...
Angle has a very specific meaning in this context
...if you feel that's true, please tell me what the specific meaning is. Perhaps then I can make sense out of the rest of your post.

Jeff
 
The Angle is to grow and diversify the Disney company in directions both profitable and interesting to the people in charge.
 
The Angle is to grow and diversify the Disney company in directions both profitable and interesting to the people in charge
As in the case of DinoRama, there are some "angles" that were _not_ acceptable to Walt that _are_ acceptable to Eisner (Actually, the marketplace is pretty much proving that Eisner's ideas of "angles," as represented by Animal Kingdom and Disney's California Adventure, do _not_, in fact, "grow and diversify the Disney company in" a direction "profitable").

My posts in this thread have been responses to DisDuck's invitation to state what we think of his Walt quote and his statement "I guess as long as Walt says it, it is OK but when Eisner says it then watch out the World is falling apart." I was pointing out (completely accurately) that Eisner is using "angles" that were _not_ what Walt was speaking of when he made his statement. I still have no idea about what your Disney Stores and Radio Station comments were supposed to mean in context.

I agree completely with Walt's quote, as long as the "angles" you use do not jeopardize the long-term health of the company.

Jeff
 
The point is that there are 2 arguments. Eisner looks for angles, Walt doesn't (a very narrow version of a broader argument that is basically, Eisner is evil and Walt is pure as the driven snow)

Argument 2 is in essence, Eisner has made some stupid moves in the recent years (in particular) and made some bad choices on the angles he chooses.

DisDuck's quote refutes argument number one.

You responded with in essence argument number 2.

But the validity of Argument 2 does not change the fact that argument number 1 is invalid.

My comments about the Disney Store and Radio Disney,
Were intended as illustrations of angles that Walt may very well have taken had the climate been right.

you toss the term "angle" around as though it has some inherent, specific meaning in this context. It does not.


My intention was to prove that there is an inherent meaning to the term "angle" In fact, I was nice in my description. Others could have used a harsher description that would have painted both Walt and Mike in a much worse light.

Argument 2, the fact that Eisner made mistakes in the angles he chose does not validate argument 1. Walt and Eisner are both looking for angles. there are at least 3 other threads right now that touch on Walt's failures.

The problem (for some, not neccessarily you) is that argument 2 doesn't villify Eisner nearly enough.


Also, I'm not by Any means suggesting that Eisner is on Par with Walt, merely that their goals were far more similar then some wish to believe.

P.S. There have been a wealth of new people posting on the rumours board of late. I think that in some sense we are going back over things already disscussed by some of us. So I think we need to think fresh, but remember what we've learned from each other in the past.
 
But see Jeff, there's the rub. Walt ran Disney very close to bankruptcy on more than one occasion. So his decisons, while brilliant in retrospect, were not always the right thing for the right time. I know lots of external factors weighed on the decisions Walt had to make but that is really just part of the game and doesn'treally change the fact that certain results did happen...

Regarding your Dino-Rama comment what do you mean unacceptable to Walt? Because if you're speaking of Walt not liking "carnival rides" I recall reading that this simply wasn't true. As with his concept for all of DL he just didn't want the "cheap, dirty carnival atmosphere."

And not to speak for the others (but I'll give my view) the angle is basically using whatever will work, give them the edge, improve branding, grow the company and as was stated, if Walt saw a fortune in Disney Stores, I think we would have seen them.
:smooth: :smooth: :bounce: :smooth: :smooth:
 
DisDuck's quote refutes argument number one
That's where I disagree. Anyone complaining that "Eisner searches for angles, Walt never did" is either using "angle" by your denotative definition in a clearly incorrect statement, or using "angle" with it's modern connotative "sleazy shortcut" definition in what is an arguably correct statement.

For me, there's only one argument, because what you describe as argument 1 is either non-sensical (with your definition of "angle") or just a version of your argument 2 (with the more derogatory definition of "angle").

As businessmen, Walt's and Eisner's goals are functionally identical, once you pare down far enough. No one can reasonably fault Eisner for the goal of trying to make money.

Walt simply had an additional goal that Eisner completely lacks, that's what Eisner apologists forget.

Jeff
 
And thus we get to the hear tof the matter.

That "Goal" that Walt had and Eisner lacks is at the heart isn't it?

But not everybody is on the same page. not everybody sees that Difference yet.

Personally, I feel that that goal which I assume to be some form of Quality is something that Eisner in fact had and it is the loss of that goal which caused the company to tumble. not as some might point out Diversifications, (or looking for new angles)
That is a different argument.


There are plenty of intelligent people making Non-sensical arguments here as typically happens when talking about something as close to our hearts as Disney.

Argument number 1 whether you use my generous Definition, or the modern Sleaze version does not devolve in to argument 2. Argument 2 is a more specific critisizm of the moves made.
Bad judgment does not equate to bad motives.

Argument 1 is about motives. Argument 2 is about Judgement.


I'm willing to accept that Eisner has lost that goal that makes Walt different. I'm not willing to accept that there was any actual nefarious motive behind that change.
 
"I'm willing to accept that Eisner has lost that goal that makes Walt different. I'm not willing to accept that there was any actual nefarious motive behind that change"

YoHo, I think you hit the nail on the head. I have been involved with this type of discussion, almost from day one on the old board. There is a group that believe that Eisner has an ulterior motive (other than business) behind each of his decisions and another group which don't. I know where I stand.

In the past 6 months there has been some bad business decisions but Walt also made bad business decisions (Fantasia was a dousy). Eisner as CEO holds ultimate responsibility for them just like Walsh would at GE or any other CEO. But he has also made good decisions.

From the latest comments in the media, I think this has now (later than sooner, I wish it had been sooner) been recognized. I am willing to see what the future holds. If the down trend (bad decisions) continue then he should retire, if the trend is back upward (good decisions) then I think he should be given his due.
 







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