Questioning what DVC agent said

[correctcraft97]

Hi all, we recently sat through a presentation at Poly and have pretty much decided that DVC fits. I have researched and stalked the resale market for a long time just to kind of trend the market. I was sold on resale until the agent said resale contracts were more often than not tied to fraud of some sort. His main selling point was that you could be told that the contract is loaded with current year points but there is no guarantee until you actually purchase and receive your points form Disney. He said most were stripped but sold as loaded and you were stuck once you purchased and found out the truth. Is this even remotely true? If fidelity or timeshare store says a contract is loaded, can it be a lie or do they have the full info and have the points locked somehow so they couldn't be used once they are for sale? I know that his job to sell for Disney but he did spark a bit of concern. Also, for people who bought direct, did you get a full tour to all the DVC properties or just one sit down at the resort for sale? We sat through the demo at Poly but I would like to tour everything if possible. Thanks!!

 

[disneynutz]

The remarks by the Disney's guide is enough to make me buy resale. Unfortunately DVC has taught us that Disney is like most other companies, they will do and say anything to take your money.

Prior to closing there is a fee paid to Disney to verify the available points.

Bill

 

[BillPA]

sales speak, if you buy resale not only will you save 30-50%, but the sales person you spoke with will miss out on their commission, that's why they bad mouth going re-sale.

 

[supersnoop]

Is this even remotely true?

Nope.

 

[_auroraborealis_]

How can you tell when a timeshare sales person is lying?

Their lips are moving.

A good rule is to never, ever mention resale to a DVC Guide. They do not make money when you buy resale.

 

[disneynutz]

How can you tell when a timeshare sales person is lying?

Their lips are moving.

A good rule is to never, ever mention resale to a DVC Guide. They do not make money when you buy resale.

And not closing the sale counts against them.

Bill

 

[BillPA]

I would like to add that by far most DVC sales folks are honest and above board. They are just trying to make a living and support their families, like the rest of us.

 

[Maistre Gracey]

It's rare, but I do believe it has happened. There was a thread on one case here, but can't remember the outcome.
Again, it's extremely rare. We sold using The Timeshare Store and I recall there being a clause charging the seller for missing points.

MG

 

[Maistre Gracey]

Did DVC guides start working on commission? At one point in history sales numbers had little to do with their salary.
I wouldn't be surprised if that changed however.

MG

 

[Wakey]

Makes my blood boil, will they say anything? DVC check your contract before closing, your sales contract contains a clause that if claimed points are missing you can cancel or they'll knock a sum (in my case $18 a point, very profitable) off the resale price. Finally the title company, in my case Magic Vacation Title, do not release the funds until all points are in your account. The man was talking baloney, I'd have hoped Disney wouldn't engage in this behaviour, you should report it.

 

[correctcraft97]

I felt like he was just making it dark and scary. When it was time to ask questions I casually mentioned if there were special perks to buying direct. That is when he laid it out. In his defense though, he was not acting like a used car salesman. He was very nice and never once tried to pressure us into making an expensive decision that day. He said he got paid either way because they were not commission and that we had time to think about it. He did throw in the special deal of last years points if we called back by April. I did read that everybody gets the special deal.

 

[Wakey]

Yeah, they'll be the 2016 points you're entitled to anyway.....

 

[Deb & Bill]

I felt like he was just making it dark and scary. When it was time to ask questions I casually mentioned if there were special perks to buying direct. That is when he laid it out. In his defense though, he was not acting like a used car salesman. He was very nice and never once tried to pressure us into making an expensive decision that day. He said he got paid either way because they were not commission and that we had time to think about it. He did throw in the special deal of last years points if we called back by April. I did read that everybody gets the special deal.

Not a special deal. It's just the points you are owed if your UY is March or later. Starting tomorrow you'll only get 2017 points if you get a March UY.

 

[Halle]

We have purchased four contracts since 1993, one direct and three resale, most recently in December. Friends purchased BLT direct purchase from DVC and were told that if they bought a resale they could only book their home resort at the 7 month window.

 

[Nie0214]

During our presentation he kept pushing Poly and when we said we loved the 1BR we'd been staying in and couldn't see staying in a studio every visit (and couldn't afford a bungalow), he kept telling me all the 1BRs are always open to book and you'll have no trouble finding one at 7 months. This was after telling him we travel in the fall. Research > sales man.

 

[disneynutz]

In the past DVD was more selective on who they hired as guides and IMO guides were held to a higher standard. Sales people from other timeshare companies were never hired because Disney didn't consider itself to be in the timeshare business. That changed a few years ago, seasoned guides became upset on changes to policy, who was getting hired and how they were selling, some guides left. The ASA's had their wages cut and their referral money payout was changed, some of them left because of the changes. They say that they aren't paid commission but in true Disney double talk, they are paid for closing deals, it's just called something else or paid in a different way.

Bill

 

[KAT4DISNEY]

I felt like he was just making it dark and scary. When it was time to ask questions I casually mentioned if there were special perks to buying direct. That is when he laid it out. In his defense though, he was not acting like a used car salesman. He was very nice and never once tried to pressure us into making an expensive decision that day. He said he got paid either way because they were not commission and that we had time to think about it. He did throw in the special deal of last years points if we called back by April. I did read that everybody gets the special deal.

It was pressure that he was using by lying to you about resale. Not a pressure you might normally expect but it was definitely designed to make you buy direct. So was the "special deal" if you call back by April 1.

Should you decide to buy direct at least ask for a different guide.

 

[_auroraborealis_]

They get paid base anyway. But they do get incentive and commission for sales.

They are not paid solely based on points sold. But it is a lie that they don't get more when they sell.

 

[Nie0214]

I think some must be rewarded with points. Our guide (who obviously lives in Florida), kept talking all the resorts he owns at and how he has 900 points and books MK view during 4th of July every year. My ears just heard "I get points on commission".

 

[KAT4DISNEY]

I think some must be rewarded with points. Our guide (who obviously lives in Florida), kept talking all the resorts he owns at and how he has 900 points and books MK view during 4th of July every year. My ears just heard "I get points on commission".

They get to buy at a discount.