Question about Trip Refund/Credit

[Cirlonde]

Has anyone every received a credit or refund through Disney? I'm wondering how that works, and how long to expect it to take. Do they apply it to your credit card or send you a check?

The short of it is that we paid our upcoming vacation off recently, but then yesterday I was able to get a room discount applied (over the phone with Disney). She said I would receive a credit, but I was so thrilled about the money saved that I didn't even think to ask how the credit would be applied. I can call back and check, but the Dis is kind of my go to place for stuff like this! So I was hoping one of you would have had some experience with something similar and could help me out.

Thanks so much!
-C

 

[jess1662]

For ours, they just applied it back to the card we used to pay. It took about a week, I think.

 

[disneyfan55]

For ours, they just applied it back to the card we used to pay. It took about a week, I think.

Same here

 

[Cirlonde]

Oh good! Having it applied back to the card would be much simpler all around!

Thanks!!

 

[shyjade]

I've always received my refund in 3-4 business days.

 

[RMAMom]

Yes, they will apply it to the card it was originally charged to and then they make sure to tell you it could be a full billing cycle before you see it but it always shows up a week to 10 days max.

 

[smraynor]

Must be nice to have Disney pay you instead of the vice-versa.

 

[DisneyLvr55]

Disney overcharged me for my room by over $100. Weeks after making the reservation, I decided to look at my reservation email, and realized it. I called them, and they told me "Sorry about that! But unfortunatly we can't issue a refund since you've already done the online check in. You will get the refund that you can use towards purchases when you check in."

 

[BeckWhy]

When I cancelled my November trip the CM told me it would take up to 1 billing cycle if I did my Disney Visa electronically or 2 - 3 billing cycles if it was paper... I don't get it... but as long as I get my money back, that's all I care about.

 

[skywaywaver]

We have overpaid and gotten the money put back onto the credit card we used to pay. No problem and it was usually within a billing cycle. And yes, it IS nice to have Disney pay us.

 

[DisneyWisher]

The reason they say 1-2 billing cycles is because they don't know the "end date" of your billing cycle. Maybe the last day of your cycle is the 9th and you get a refund on the 10th, the next bill will not show it, you'll have to wait til the wait until the 2nd billing cycle.

 

[selina4disney]

We had to change a trip and I had paid part with Disney gift cards, part on a credit card, and they returned the funds to the gift cards and the credit part to the credit card. Took a little longer for the gift card refunds than the credit card, but it was only about a week for both.

 

[Cirlonde]

Thank you SO much for all the replies! I've been kicking myself because I had just paid off the balance about three days ago. I had waited for the room discounts to be released, and unfortunately our room was not available with the discount. So I just paid it all. Then on Monday, the Disney website was showing our room-type as available. So I called, not really expecting anything, but sure enough she was able to apply the discount. If I'd just been a little more patient, I wouldn't have to go through the refund process! Our trip didn't even have to be paid in full until September 25th, but it just didn't feel "real" until I had a zero balance, haha!

Also, this morning I finally got the confirmation email showing our credit, so I'm slightly less worried now! I guess it just felt too good to be true, so I've been on pins and needles.

 

[pigletto]

I've never had to wait more than a week for a refund to my credit card, but I guess it can depend on how quickly your bank processes things ( we're in Canada FWIW). I just cancelled our onsite stay to stay offsite last Friday. The money isn't back on my card yet, but I don't imagine it will be much longer. I've switched dates/reservations/rooms a bunch over the years, and it's always refunded pretty quickly.