On Skyauction's website, I've looked under Customer Care Center and found helpful information there. I've yet to bid, but I've been following the ones I'm interested in just to figure out how it works, and how high they usually go. There is always another one after the one closes that I was looking at, so that was a good thing to learn. If the price got too high, I could just wait until the next go round and see how that one goes.