Question about reallocating points within reservations . . .have policies changed?

sgrap

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Oct 13, 2012
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Has DVC changed how they can move around points among existing reservations? I have called twice to try and move around some banked, some borrowed and some current UY points so that they are used most efficiently. My UY is December, so I can still bank points. Both times, the CM has said that if they try to do it, they have to cancel the existing reservation (at VGC, so they could get scooped up) , reallocate points and rebook the reservation, which would risk losing the reservation. I could swear that they have moved points around between existing reservation for me (almost exclusively at VGC) in the past with no issue.

Also, in talking with sweet CM I worked with today, who dropped a day at VGC and quickly added another one (I'm *not* walking a reservation, just a day in September happened to open up so thought I'd shift more in September in case it opens September 1st), I found out she has been screamed at by the caller previous to me because she wouldn't let them book at non-home resort more than 7 months out! This was after they moved points from 2019 to 2020 for them! I apologized to her on behalf of DVC owners (after I teased her about surely she wrote that rule herself when she created DVC personally). What are people thinking?!?! The person on the phone did not make the rules that we agreed to when we bought DVC! And this circumstance doesn't make it OK to scream at CM's. Let's show them some love when we call!
 
You could never reallocate while points are still in a reservation. It can only happen if you cancel something and they are back in your account,
 
I’ve actually had good luck in being able to reallocate points within reservations in the past (on several occasions) but it’s been a couple of years and generally took the right (experienced) CM to be able to do it. It appears they’ve just stopped doing it altogether, which can be really inconvenient at times.
 
I’ve actually had good luck in being able to reallocate points within reservations in the past (on several occasions) but it’s been a couple of years and generally took the right (experienced) CM to be able to do it. It appears they’ve just stopped doing it altogether, which can be really inconvenient at times.
Thanks. I may call a couple more times to ask and see what I get, but I won't be devastated if it doesn't work out. Hopefully we'll either use the reservation or they will cancel it and put the borrowed points back into the original UY.
 

If you have one reservation, it is easy to shift points around if they are home resort points. With two reservations, I have had to cancel the one that was farthest out so I could move points then immediately rebook.
 
If you have one reservation, it is easy to shift points around if they are home resort points. With two reservations, I have had to cancel the one that was farthest out so I could move points then immediately rebook.
Yeah, that's probably where the issue is with mine. It's between already booked reservations, mainly at VGC, so we don't want to chance cancelling and rebooking. Thanks!
 
I’ve actually had good luck in being able to reallocate points within reservations in the past (on several occasions) but it’s been a couple of years and generally took the right (experienced) CM to be able to do it. It appears they’ve just stopped doing it altogether, which can be really inconvenient at times.

It is possible when you had it done the CM was able to hold your canceled reservation?

But, if points are already in reservations, it’s just not possible to reallocate from one to the other without one being canceled.
 
It is possible when you had it done the CM was able to hold your canceled reservation?

But, if points are already in reservations, it’s just not possible to reallocate from one to the other without one being canceled.

I’m not 100% sure, and while I could be a bit rusty I think there was some creative point accounting going on behind the scenes. 😬 I’ve been a DVC member for 20 years so it could even be further back then I’m remembering.
 
I've shifted points within a reservations for points that are in my ACCOUNT, but I don't think I've ever shifted points between two reservations - so that seems like the problem, they probably can't do that.
 
It's the same as always - if the points are all within reservations you can't shift them around without cancelling some or all of it.

If you have a reservation and then have more points that aren't being used on a reservation then those can be shifted without cancelling.
 
It's the same as always - if the points are all within reservations you can't shift them around without cancelling some or all of it.

If you have a reservation and then have more points that aren't being used on a reservation then those can be shifted without cancelling.
Gotcha, thank you! My brain must be fuzzy on how I've had it done before.
 
It's the same as always - if the points are all within reservations you can't shift them around without cancelling some or all of it.

If you have a reservation and then have more points that aren't being used on a reservation then those can be shifted without cancelling.
So to shift points, do you just click on modify reservation and then it reallocates the points using banked and borrowed first , before current use year? For example, I have a reservation 2/6-/2/12 for CCV studio booked with my Feb /21 use year points. I am waiting on a CCV resale contract to close with Feb /20 points. I was planning on banking the resale 20 points to 21 and then modify the reservation to use the banked points first. I definitely do not want to cancel a CCV studio reservation and hope am able to make e new reservation.
 
So to shift points, do you just click on modify reservation and then it reallocates the points using banked and borrowed first , before current use year? For example, I have a reservation 2/6-/2/12 for CCV studio booked with my Feb /21 use year points. I am waiting on a CCV resale contract to close with Feb /20 points. I was planning on banking the resale 20 points to 21 and then modify the reservation to use the banked points first. I definitely do not want to cancel a CCV studio reservation and hope am able to make e new reservation.

Once you have those points in your account, must modify the reservation but don’t change a thing, and follow it all to the end. It will pull the banked, then borrowed points...if any...and free up current UY points,

Sometimes it will look like it won’t take all banked when you have more than one contract, but don’t worry, once you finish the modification and new booking, it does take them all
 
Once you have those points in your account, must modify the reservation but don’t change a thing, and follow it all to the end. It will pull the banked, then borrowed points...if any...and free up current UY points,

Sometimes it will look like it won’t take all banked when you have more than one contract, but don’t worry, once you finish the modification and new booking, it does take them all
Thanks for confirming.
 













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