E.Jane,
You didnt mention your dates but I have found when researching the 3 different Loews hotels HRH kept coming out most expensive. I was able to get Portofino for 126.75 a night and HRH was 199.00. That rate is for a bayview. December 12-16
The many times I have stayed at these properties I always asked about the Business class upgrade. I am still unclear what that exactly pertains to regarding their Orlando properties. However we usually go off peak and have always been given an upgrade when checking in and asking. (no fee) One trip to Portofino we were offered a flat one time rate of $35 and were upgraded to a hospitality suite. That trip we had booked a garden view entertainment rate of $150 a night and they still honored the Loews Card and its amenities.
Another trip in the height of the summer season we were given an upgrade to a deluxe room at HRH .
I have never faxed the hotel ahead of time but do always ask at check in. I think its the luck of the draw and has everything to do with the person checking you in.
It seems that Hard Rock's reputation is keeping that hotel busy! The better deals are found at the other 2. The nice thing is that you can stay at one and since they are so close to each other visit and even dine and use the pools at the others.
Reading the many posts from Loews First members and entitlements and what their experience was is so different ends of the spectrum. For what it is worth I have always booked directly with Loews and have always received the perks.
I have also read that some have gotten the next best class of rooms above the one they booked when using loews card to upgrade. In my case that hasnt been the rule.
Why are you having 2nd thoughts on Hard Rock? I'm just curious
Good Luck with deciding...We enjoyed both hotels very much. Portofino is still my favorite
