Question about Gymbucks

[janey99]

Hi All -

I'm new to Gymboree. Last month I got a Gymbuck when I ordered some clothes on line. Now I see it says on it, must have packing slip in order to redeem. Of course, the packing slip is long gone to the recycling center. What exactly do I need off the packing slip? Is it some number that I can access from looking at my order history on line at Gymboree? Am I totally out of luck?

I have two other Gymbucks from taking Gymboree classes, so it's not a total loss (I'd be pushing it to try to order 150$ worth of clothes!), but I'd like to know for future reference why I need to keep my packing slip.

Thanks,

Jane

 

[victorandbellasmom]

When you order online during gymbuck earning periods, the actual gymbucks number is located on your packing slip. The green gymbucks card only has info regarding gymbucks earning period an redeeming period, no actual # or pin.

I'd definitely email or call gymboree online and see if they can access your order to find out the gymbucks #. One year, we were at Disneyland when I realized that the redemption period was ending and my gymbucks were at home in WA state. I ended up emailing gymboree requesting the gymbucks # since I was out of town. I just had to provide some information verifying the account was mine.

 

[janey99]

Thanks! I will try this!.

Jane

 

[DISdreamin']

I called because the same thing happened to me - my mom bought the kids some clothes for a holiday and dropped of the Gymbuck, but just the green paper coupon part. I called and asked her for the number off the receipt, and she had already put it out in the trash!!!

Well, we called Gymboree and they were great about looking up the order info and crediting the Gymbucks for an online order. I can't say as this is normal, but it was wonderful of them!!

 

[janey99]

I sent an email and within half an hour they responded with my Gymbucks number and PIN - on a Sunday evening!

I'm hooked!

Jane