Question about ADR screening

[swwake]

This is a random question (don't say I didn't warn you!).

When you call to make ADRs, why do they ask you to press 1 if you have visited WDW before and press 2 if you have not (or vice versa - I don't remember)?

Then after selecting the return visitor option, it asks you if you have been since 2003.

I am just wondering, do they customize your reservation experience based on whether you have visited in the past and when you have visited? When I pressed the button for "not since 2003", I didn't get any pre-recorded messages or anything. Doesn't seem like the CMs treated me in any way differently than they might have treated someone else. My most recent visit never came up as a discussion topic.

I assume pressing these buttons somehow routes the calls. Or does it just make it seem that the on-hold wait time is shorter if you are actively pressing buttons?

Just curious if anyone knows the answer to this one.

 

[VMK_Mouse]

I asked this question to guest services one time (I was on the phone with them for something else) and I was told this.

1 - We ask these questions so that we know your level of experience with WDW. This helps us to route you to either a more tenured or less tenured Cast Member.
2 - It allows us to see how many return vistors we get to both WDW and the restaurants as well as who is visiting for the first time.

 

[swwake]

I asked this question to guest services one time (I was on the phone with them for something else) and I was told this.

1 - We ask these questions so that we know your level of experience with WDW. This helps us to route you to either a more tenured or less tenured Cast Member.
2 - It allows us to see how many return vistors we get to both WDW and the restaurants as well as who is visiting for the first time.

AHA! Market research! I see. So I am thinking the purpose is weighed more heavily toward #2 than #1

Thanks for the response!

 

[Native NYer]

Sometimes there's a survey at the end. Maybe there are two different surveys and they want to route callers to the appropriate one