M
mjg
Guest
We just returned from a week long stay at Quality Suites Maingate East, (5876 US 192, Kissimmee). Although the price was good, I would not stay there again for the following reasons:
1) General poor condition of the room including lamps that didn't work, shower that leaked, sink that sprayed up and front door that was so tight our children could not open it and the adults had to use our hips to push it open!
2) We were promised daily coffee in the room but had to repeatedly request it by phone, as our notes to the maids were ignored.
3) The sheets to the sofa bed were too small. When they weren't changed after the first 2 nights, we stripped the sofa bed ourselves. When we returned exhausted about 9:30pm that evening we found they had removed the sheets but not replaced them. We called the desk and were told the housekeepers had gone home. After 3 more increasingly insistant calls over the next 2 hours, the sheets finally arrived. Later I found out from the kids that the sheets on their beds were not changed the entire 8 days we were there! (Although the desk clerk assured me they change the sheets daily)
4) The grounds in general were dirty and unkempt, athough the pool area was not bad, just crowded.
5) Access in and out of the hotel was difficult due to design and road constuction.
6) The location is a somewhat seedy area with a carnival atmosphere. The only reason we stayed was that we were so tightly scheduled we would have had to give something up to move.
Just thought I would share my experience because I wish I had had this information when I was doing the trip planning.
1) General poor condition of the room including lamps that didn't work, shower that leaked, sink that sprayed up and front door that was so tight our children could not open it and the adults had to use our hips to push it open!
2) We were promised daily coffee in the room but had to repeatedly request it by phone, as our notes to the maids were ignored.
3) The sheets to the sofa bed were too small. When they weren't changed after the first 2 nights, we stripped the sofa bed ourselves. When we returned exhausted about 9:30pm that evening we found they had removed the sheets but not replaced them. We called the desk and were told the housekeepers had gone home. After 3 more increasingly insistant calls over the next 2 hours, the sheets finally arrived. Later I found out from the kids that the sheets on their beds were not changed the entire 8 days we were there! (Although the desk clerk assured me they change the sheets daily)
4) The grounds in general were dirty and unkempt, athough the pool area was not bad, just crowded.
5) Access in and out of the hotel was difficult due to design and road constuction.
6) The location is a somewhat seedy area with a carnival atmosphere. The only reason we stayed was that we were so tightly scheduled we would have had to give something up to move.
Just thought I would share my experience because I wish I had had this information when I was doing the trip planning.
