Ironically, Walt might be wrong with his quote that Disney isn’t a museum; it might just might end up being that. Imagine wandering 5th century Rome where you see the Pantheon and Colosseum, but the city has long decayed and in decline. That’s Disney.
Disney seems to lack the cultural vitality of past. The brand seems to me more like running off the fumes of the glory days and the nostalgic pull. I question in 2040 or 2050 as the Boomers are gone, Gen X is aging out, if Disney carries that same imperative.
Disney is straddling two centuries. They don’t seem like a company that can pivot. I have family members who have worked with Disney on B2B and they’re astonished at how archaic Disney’s systems are. It’s like using Ask Jeeves on a Netscape browser in 2023.
I just think Disney won’t be able to pivot. They’re quickly alienating loyal customers by eroding goodwill (no annual passes for DVC members?, etc.). I think they’ve treated the customer base so poorly due to years of learned arrogance. Everyone in leadership within Disney is exactly this and they’re so far removed from classic Disney that even a new CEO won’t be able to fix the entrenched attitudes.
Disney seems to lack the cultural vitality of past. The brand seems to me more like running off the fumes of the glory days and the nostalgic pull. I question in 2040 or 2050 as the Boomers are gone, Gen X is aging out, if Disney carries that same imperative.
Disney is straddling two centuries. They don’t seem like a company that can pivot. I have family members who have worked with Disney on B2B and they’re astonished at how archaic Disney’s systems are. It’s like using Ask Jeeves on a Netscape browser in 2023.
I just think Disney won’t be able to pivot. They’re quickly alienating loyal customers by eroding goodwill (no annual passes for DVC members?, etc.). I think they’ve treated the customer base so poorly due to years of learned arrogance. Everyone in leadership within Disney is exactly this and they’re so far removed from classic Disney that even a new CEO won’t be able to fix the entrenched attitudes.