Problems with my Disney experience

[Kristin3021]

I've made all my fastpass+ and restaurant reservations. Online the times are what I've made them for, but when I use the app for mde they're all for 1hr earlier. Is this a glitch, or should I call Disney?

 

[Robo]

I've made all my fastpass+ and restaurant reservations. Online the times are what I've made them for, but when I use the app for mde they're all for 1hr earlier. Is this a glitch, or should I call Disney?

Sounds like a glitch.

AND, I would call Disney.

WDW IT Dept.
(407) 939-3471 or
(407) 939-7849 or
(407) 939-4357 or
(407) 939-7765 (option #2)

If you are in the UK, call-
0800 16 90 749

 

[Kristin3021]

I'll do that. Thanks!

 

[AlohaAnnie]

I have the same issue, it is fine on my PC but not on the app.

.

 

[AlohaAnnie]

Just called, they said I was the second person to call about it today. Haha!

So anyone else out there please call.

.

 

[Bay Lake]

If you click on the res it will show you the correct time along wit your conf number.

 

[AlohaAnnie]

Thank you, It does show me the correct times when I click on the dining and when I go the the fast pass + section and go to change the time.

But I would like to be able to go to each day and it show the correct times without clicking on it, it could create confusion if it is not fixed.

.

 

[Robo]

Does the App correct for TIME ZONE differences?

(What is your local time zone?)

 

[eliz603]

I hear ya. I have been trying to cancel a dining ressie for DAYS. Keeps telling me there's a blip in the system. Gotta call....

 

[wheredreamsbegin]

I've made all my fastpass+ and restaurant reservations. Online the times are what I've made them for, but when I use the app for mde they're all for 1hr earlier. Is this a glitch, or should I call Disney?

Thank you for alerting me to this! I didn't realize that there might be a problem. When I checked it out, all of my reservations were showing times that were one hour off. Unfortunately, when I click on the reservation, the time is still one hour off. I'll give Disney IT a call.

 

[Itinkso]

Does the App correct for TIME ZONE differences? (What is your local time zone?)

The app stays true to EST. I've made all my ADRS through the app and my times are correct and I am in California.

Definitely a glitch between website and app.

 

[dlberney]

My app is doing the same thing! I'm glad I'm not the only one.

 

[AlohaAnnie]

Does the App correct for TIME ZONE differences? (What is your local time zone?)

We are in Eastern time zone.



.

 

[dcannon101]

Does Daylight Savings Time come into play? That could be the reason the times are an hour off. When we change the clocks it might be OK.

 

[Kristin3021]

I'm so glad I'm not the only one! I called yesterday, and the man I spoke to said he'd never seen this before. His system showed my correct times though, so I'm not worried. He made a work order for IT to look into it, so hopefully I'll hear back

 

[Kristin3021]

Just called, they said I was the second person to call about it today. Haha! So anyone else out there please call. .

That's too funny! When I spoke to them, he seemed completely baffled as to why this would happen. I'm sure if more people call, it'll get fixed quickly!

 

[singastory]

I had MDE glitch a few times and show the wrong time, or split a FP into two reservations for the same time... I ignored it and went at the time I knew to be right and it worked, I never had to call. It might be good for them to know it's happening, but I didn't find that it made any difference.