Problems with Allegiant Air rebooking - can you help?

[JillU-DVC]

I have a friend at work who was supposed to fly from Worcester in late September. Since they are leaving Worcester, they rebooked her on a different flight different airline, leaving from Boston.

They called her and told her that they rebooked her, but would not give her the flight numbers or times of the flights - she hadn't heard about them leaving Worcester, so when they called her, she was pretty shocked. They basically told her she'd been rebooked, she said, "Ah, OK", and then asked for the flight numbers, which again, they refused to give her.

Now she's found good flights at a great price on SouthWest, so she called to get a refund, but now she's getting a major run around. She was told that since she accepted their original offer to rebook (what offer, they TOLD her she'd been rebooked), that there is nothing they can do to change things now. They continue to refuse to give her flight numbers, and when she asks to speak to a supervisor, they tell her there are no supervisors today (total Bull**** of course) or they put her on hold, then hang up on her.

She's called several times today alone, and either they tell her no supervisors, or put her on hold and hang up on her.

Anyone have any suggestions on what she can do to get her money back, so she can book the flights she wants (out of PVD, not Boston) - she also has an issue in that she can't get into the Boston airport without major $$ being spent, but she can get to PVD with no issues.

Any suggestions, or does anyone have a number that will get directly to a supervisor or someone that can (and will) actually help her?

Thanks!!

 

[Augustheather97]

good luck trying ot get through to them..............I was on hold 45 minutes and when I finally got a person they put me on hold to check something and the line went back to a dial tone.....tell her to just stay on teh line and ask for a supervisor asap she gets a person....they are the WORST to deal with

 

[Lewisc]

I don't see any way your friend can agree to a change without being told the flight time. Does any other airline even fly from Worcester to the Orlando area? I think your friend has to agree to a change that flies from another airport.

I'd just book SW and do a credit card dispute if necessary. That won't work if your friend needs the refund before they can book.

Cancelled Flights or Late or Irregular Operations - In the event Carrier cancels or fails to operate any flight according to Carrier's published schedule, or changes the schedule of any flight, Carrier will, at the request of a passenger confirmed on such flight:
1. transport the passenger on another of Carrier's flights on which space is available at no additional charge; or
2. refund the unused portion of the passenger’s fare in accordance with Article 90 below.

 

[tracys2cents]

Did she pay with credit card? Her credit card company should just be able to do a chargeback thing and refund her money if she just proves to them that they cancelled the flight.

 

[kaytieeldr]

Okay, well, for starters http://allegiantair.com/aaContractOfCarriage.php
From Allegiant's Contract of Carriage:
85. Failure to Operate as Scheduled

A. Cancelled Flights or Late or Irregular Operations - In the event Carrier cancels or fails to operate any flight according to Carrier's published schedule, or changes the schedule of any flight, Carrier will, at the request of a passenger confirmed on such flight:

1. transport the passenger on another of Carrier's flights on which space is available at no additional charge; or

2. refund the unused portion of the passenger’s fare in accordance with Article 90 below.

A. Nonrefundable fares - Nonrefundable fares are not eligible for refunds, except as provided in Articles 85.A above and90.B. and 90.C. below.

B. Flight terminations or involuntary cancellations - If a passenger’s scheduled transportation is cancelled, or terminated before the passenger has reached his or her final destination as a result of a flight cancellation, missed connection, or omission of a scheduled stop, Carrier will, at the passenger’s option, either transport the passenger on another of Carrier’s flights on which space is available at no additional charge, or refund the fare for the unused transportation or provide a credit for such amount toward the purchase of future travel.


C. Denied boarding - If Carrier denies boarding or removes a passenger from an aircraft under conditions described in Article 10 above, Carrier will refund the fare paid for the unused portion thereof.

D. Eligible fare refunds and credits will be made by Carrier as follows:

1. when no portion of the transportation has been provided, the refund or credit will be issued in an amount equal to the fare paid less applicable change fees; or

2. when a portion of the transportation has been provided, the refund or credit will be made in an amount equal to the difference, if any, between the total fare paid and the fare applicable to the transportation provided, less applicable change fees.


E. Carrier shall make eligible refunds according to the original form of payment. Refunds for fares purchased with a credit card shall be processed for crediting-back to the same credit card account no later than seven (7) days from the date the refund request is received by Carrier. Refunds for fares purchased with cash or by check will be issued by check no later than twenty (20) days after the refund request is received by Carrier; provided that, with regard to fares purchased by check, in cases where Carrier has reasonable cause to suspect fraud, Carrier may delay making an otherwise eligible refund until such time as the check by which the fare was purchased has cleared the financial institution on which it was drawn and Carrier has received payment.


F. Carrier shall either make refunds in the currency with which the fare was purchased or in U.S. Dollars.

Your friend could also try calling the main office: 1-702-505-8888

 

[rdsx28]

Maybe she should contact Susan Wornick At channel 5. You can do it through the Bostonchannel.com..She is always looking for those consumer issues and sometimes they don't like the publicity and deal with issues. It's worth a try she seems to have already gotten the run around.It couldn't hurt! Good Luck!

 

[tracys2cents]

According to what it says in their own contract....seems they had no right to book her onto another airline from a different city. This should be enough for the credit card company to refund the money.

The contract says they either have to put her on another Allegiant Air flight, or refund the money. She should point this out to the next agent whom she speaks with.