winniedapooh
<font color=magenta>Busy and proud Mom of 5 Disney
- Joined
- Nov 17, 2001
- Messages
- 4,096
Hello, Let me preface this by saying I have never had a problem with Undercover Tourist until now. I am unsure what to do or who to call and am looking for help please. If this does not belong here can the Mods please move it?
Here is our scenario:
My daughter purchased two Park Hopper tickets for WDW in late August for a December 2024 trip. Meanwhile, she got pregnant, they moved to another state and closed their bank account to a bank in their new state, and then the pregnancy became a high-risk pregnancy resulting in an abruption, clot, and bed rest. She canceled the tickets in early December as soon as this happened. She explained everything and offered a doctor's note, which they declined. They were very understanding in fact. She explained she had moved and had gotten a new bank account. They assured her it would be reissued to her in a check in January of 2025. She received an email saying a physical check would be sent to her by January 30th. If it was not received, she should call them immediately.
She waited and waited and called them again in early February. They apologized and then began the run-a-round. She has spoken to them no less than ten times since then. I have been on the calls with her and have explained it to them with her. I have asked them how they might feel if a business did this to them? They have told her twice they mailed it to her. They have told her they have reissued it. They have told her it was sent back to her bank twice and given her reference numbers to go go to the bank with. She has explained again again she does not have that bank any longer. She tried calling her bank, but because her account was closed they asked her to come in. She has gone to the bank an hour and half away three times to be told they never received anything and if it had come in they would not have or could not accept/ed it. They tell her a different thing every time she calls. She asks to speak to a supervisor. They assure her one will call back within two hours--they never have. They have disconnected her. She has offered a new bank account to use offered a new card number to use. I am at a loss and do not know what to tell her to do.
Fast forward to today she called again and the employee kept telling her she was talking to a supervisor about it, then she said there was no supervisor available, when my daughter said you just told me you were talking with a supervisor, she said no I said I was chatting with one, when my daughter said that is talking, she said no I am trying to contact one, my daughter again asked for clarification and refused a call back explaining again that she has been told that in the past and no one calls back. Finally, she was able to be transferred to a supervisor. He "apologized and said if he had the power he would get her a check today, he assured her he would call her right back". Sitting her three hours later waiting for a call back.
My daughter has been a lot more patient on the phone than some people might be. Does anyone have any suggestions at all on what to do? I am truly at a loss. Thanks so much in advance.
Here is our scenario:
My daughter purchased two Park Hopper tickets for WDW in late August for a December 2024 trip. Meanwhile, she got pregnant, they moved to another state and closed their bank account to a bank in their new state, and then the pregnancy became a high-risk pregnancy resulting in an abruption, clot, and bed rest. She canceled the tickets in early December as soon as this happened. She explained everything and offered a doctor's note, which they declined. They were very understanding in fact. She explained she had moved and had gotten a new bank account. They assured her it would be reissued to her in a check in January of 2025. She received an email saying a physical check would be sent to her by January 30th. If it was not received, she should call them immediately.
She waited and waited and called them again in early February. They apologized and then began the run-a-round. She has spoken to them no less than ten times since then. I have been on the calls with her and have explained it to them with her. I have asked them how they might feel if a business did this to them? They have told her twice they mailed it to her. They have told her they have reissued it. They have told her it was sent back to her bank twice and given her reference numbers to go go to the bank with. She has explained again again she does not have that bank any longer. She tried calling her bank, but because her account was closed they asked her to come in. She has gone to the bank an hour and half away three times to be told they never received anything and if it had come in they would not have or could not accept/ed it. They tell her a different thing every time she calls. She asks to speak to a supervisor. They assure her one will call back within two hours--they never have. They have disconnected her. She has offered a new bank account to use offered a new card number to use. I am at a loss and do not know what to tell her to do.
Fast forward to today she called again and the employee kept telling her she was talking to a supervisor about it, then she said there was no supervisor available, when my daughter said you just told me you were talking with a supervisor, she said no I said I was chatting with one, when my daughter said that is talking, she said no I am trying to contact one, my daughter again asked for clarification and refused a call back explaining again that she has been told that in the past and no one calls back. Finally, she was able to be transferred to a supervisor. He "apologized and said if he had the power he would get her a check today, he assured her he would call her right back". Sitting her three hours later waiting for a call back.
My daughter has been a lot more patient on the phone than some people might be. Does anyone have any suggestions at all on what to do? I am truly at a loss. Thanks so much in advance.
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