"Problem with system challenges..."

[MineeBaby]

We are DVC members staying onsite, have our magic bands, are checked in, FINALLY here after planning our trip for 8 months or so, picked up our military tickets at Shades of Green (couldn't get them before hand) and we are going to the parks tomorrow as our first park day. We couldn't schedule FP+ until now because we couldn't get our tickets until now.

SO, finally excited to spend our first vacation night on the computer to plan our fast passes (sarcasm!!) and when we try a big pop up says: We're sorry,
We were unable to fully complete your request due to system challenges. If you continue to experience this problem, please visit the MyDisneyExperience Help Center, otherwise please try your request again later.

REALLY?!!?! Are you kidding me? Ugh. So, trying so so SO hard to be patient with the change over to the new system, but really not sure what to do now....

 

[MineeBaby]

DS is downstairs talking to someone about it and they seem to be making progress? When I find out more, I will update on what went wrong in case it helps someone else in the future!

 

[M5ward]

Not the best way to have to spend your first night.

 

[MineeBaby]

Not the best way to have to spend your first night.

It was frustrating at first, but they were really awesome and fast to get it straightened out. We used the QR code to synch our tickets to the website/app and it didn't synch properly, so they needed management involvement to get it going correctly. Everything is good to go now! So to everyone else, if this happens to you, go to the front desk of the hotel and let them know and they will be on it to fix it right away!