Problem with Member Perk

[2bearsva]

I always stop by the La Signature Guerlain shop in France (Epcot) and take advantage of whatever the member perk may be. This time, I asked the clerk-Raul-about the member perk and he said of course. When he wrapped my purchase up, I asked if he had put it in the bag and he said that he had. The bag was sent to BCV and I received it the next day. But he had not put in the freebie; I immediately called, got an answering machine; left message. They didn't return it until the next day, but I had left Disney on my return trip home. I called and e-mailed again, but have gotten no response since. Has anyone had a similar experience and is there anything else I can do?

 

[Hazzard101]

I always stop by the La Signature Guerlain shop in France (Epcot) and take advantage of whatever the member perk may be. This time, I asked the clerk-Raul-about the member perk and he said of course. When he wrapped my purchase up, I asked if he had put it in the bag and he said that he had. The bag was sent to BCV and I received it the next day. But he had not put in the freebie; I immediately called, got an answering machine; left message. They didn't return it until the next day, but I had left Disney on my return trip home. I called and e-mailed again, but have gotten no response since. Has anyone had a similar experience and is there anything else I can do?

What is this "Perk" you speak of. I am curious? do you get something in France for shopping?

 

[2bearsva]

At Guerlain's Al Signature Boutique, "Members recieve a complimentary sample and hand massage. Also, receive a Lux Makeup Bag filled with deluxe samples with a purchase of $75 or more"---In the past there have been complimentary make-overs and perfume samples. I like the product and I can't buy it in the stores in my rural area.

 

[CarolAnnC]

Was this perk listed in the Members Perk Guide you received at check in? I don't recall seeing it in mine a couple of weeks ago, but I can check tonite at home.

Also, did he ask to see your Blue DVC Membership Card?

 

[Hazzard101]

At Guerlain's Al Signature Boutique, "Members recieve a complimentary sample and hand massage. Also, receive a Lux Makeup Bag filled with deluxe samples with a purchase of $75 or more"---In the past there have been complimentary make-overs and perfume samples. I like the product and I can't buy it in the stores in my rural area.

Wow, sounds pretty substantial. Let us know what you find out.

 

[CarolAnnC]

The DVC Member Website lists a perk, but it is a bit different from what the OP posted. Key words "limited time only while supplies last"

Guerlain's La Signature (Complimentary Gift with Purchase)
Members receive a complimentary gift with any purchase of $75 or more at Guerlain's La Signature boutique shop in the France pavilion at Epcot. La Signature boutique, one of France's leading makers of cosmetics, fragrances and more, is offering this gift for a limited-time only while supplies last. Members will also receive a complimentary fragrance sample and hand massage

 

[WDW Enabler]

DW has done this specific perk about 10 times in the last 3 or 4 years. Raul (the manager) has worked out every issue we have ever had. He replaced a bottle of some sort of makeup that DW broke the day after we bought it. It was the really expensive stuff with the 24 karet golf flakes inside of it.

The problem with that store is the phone number does not go into the store but rather a back office, so calling and leaving a message is all you can do if you are not avail to go into the store and talk to them face to face.

To get the free make over you need to call ahead, and make a reservation. We have only been asked to show our membership card once, and have taken numerous female guests that traveled with us. The girls typically get their makeup done while the guys start on the drinking around the world.

Michael

 

[CarolAnnC]

DW has done this specific perk about 10 times in the last 3 or 4 years. Raul (the manager) has worked out every issue we have ever had. He replaced a bottle of some sort of makeup that DW broke the day after we bought it. It was the really expensive stuff with the 24 karet golf flakes inside of it.

The problem with that store is the phone number does not go into the store but rather a back office, so calling and leaving a message is all you can do if you are not avail to go into the store and talk to them face to face.

To get the free make over you need to call ahead, and make a reservation. We have only been asked to show our membership card once, and have taken numerous female guests that traveled with us. The girls typically get their makeup done while the guys start on the drinking around the world.

Michael

Thanks for the info - the make over is interesting. The gift with purchase, however, does not require an appointment and should be provided to DVC Members as long as they have supplies available.

 

[WDW Enabler]

Was the problem with the make-up shop or the perfume shop?

We have had wonderfull experiences in both and if they were "out" of the freebies (bag with the samples) they would make one out of samples that were specific to DW's skin type and whatever we did not buy from the makeover. We have even recieved small purchase sized bottles in the past when they were out of the samples bags and most everything else.

If you have any problems talk specificly to Raul the manager or Christopher (one of the senior people who works there). They should clear the problem rather quickly.

Michael