problem getting Walmart to print PhotoPass photographs!!!

[disneynewbee]

The fact is if they are uncomfortable or feel it is a fake then they should ask someone in higher authority and not give the customer a hard time. What happened to good customer service. If I was in there position I would simply say "I'm sorry I'm not sure about this let me ask my manager" now really how hard is that. Giving the customer a hard time is not excusable. When I said it was there job I was not saying they HAD to do it no matter what I was saying they were being LAZY by not asking someone higher up if they were unsure. There job is to service the customer if they couldn't they need to find someone who could. It's that simple.

 

[Poohs Pal]

If you are making copies yourself at walmart use the kodak machine. If you use the walmart machine they see what you are printing, this doesn't happen when I use the kodak machine. This does take a little longer than if you just drop off the photo's for them to do but at least you won't be hassled. I also hate walmart and can't wait for Target to be completed in my area. Susan

 

[Fire14]

If you are making copies yourself at walmart use the kodak machine. If you use the walmart machine they see what you are printing, this doesn't happen when I use the kodak machine. This does take a little longer than if you just drop off the photo's for them to do but at least you won't be hassled. I also hate walmart and can't wait for Target to be completed in my area. Susan

The problem I'd have with this is cost. Kodak machine is .36/print vs .19/print big differance in price.

 

[haley's mom]

I just had the same problem with Wal-Mart last week. I went to the mall to get DD3 pic taken with the Easter bunny. Bought 1 5x7 and 4 wallets and it cost me over $20. AS long as I bought a package from the Easter Bunny at the mall, they permitted me to use my personal camera. I took the pictures. Wanted to print pictures for the grandparents so they would have it in time for Easter. Used the Kodak picture maker due to time constraints. Once printed, the photo tech very nasty asked to see my original. I produced my camera card. She put the camera card in their machine, then told the other photo clerk, that I must have taken a picture of the original due to the good quality. I was furious. Took the compliment on my picture taking and camera quality. I asked for them to either let me pay for my pictures, or I needed to speak to a manager immediately. They let me buy my 3 pictures.

 

[fakereadhed]

I've had issues printing my OWN pictures. I have a nice camera and took some B&W pics of my kids at the beach.

I don't shop there anymore.

I've had similar experiences. They've also refused to reprint my old childhood photos that my dad took- no copyright on the back, taken at home, he's just a great photographer.

I have an Epson PictureMate now. No more standing in line, all I have to do is upload my pictures to a card. They even make other brands that take CDs.

 

[sanapunk]

I used to work the Kodak picture maker at a K-mart, and the only time I wouldn't let people print pictures was if on the back of the paper, it said "copyrighter, do not reprint!!". I have let people print Disney photos, because they didn't say anything on the backs. I've let people print professional looking pictures, because I understand that some people DO own very good cameras.

This one lady once came in with a picture and tried scanning it with my manager, and kept talking and talking as if she took the picture herself, it was of her grandson in a cooking pot with a chef's hat. She checked the back of the picture, and sure enough, it said DO NOT REPRINT!! So my manager told her we couldn't do it. 2 weeks later she comes back when I'm on duty and pulls the same stunt! I tell her the same thing, she begs me, and I just tell her to go back to the photographer she used for them, because K-mart isn't gonna pay fines due to her lying.

Bottom line is, if you have permission that's fine by me, but if not, and they say do not reprint, well, I'm gonna listen to your photos.

 

[Stitchfans]

I had taken our picture from WDW of all of us in front of the castle. There isn't any copy right notice on the back so I figured it was alright. There was a guy hogging the machine for a hour and a half. I stood there waiting for my turn. The ignorant "pig" behind the counter saw my picture but didn't say a word until I finally got my turn and went up to pay. Without saying a word the blankety blank took my reprints and shredded them right before my eyes before I could say anything or react.

Needless to say the next words out of my mouth where quite dirty. I spoke to a manager which of course was a waste of my time. He looked at my picture and said he wasn't sure if it was alright to copy it so I can't have a copy. All I was trying to do was make some wallet size pictures to put in our Christmas cards. Never again will I go to WalMart for pictures. I now go to Target.

 

[DisneyMommyMichelle]

wal mart just has some not so great people at those counters! i reprinted a bunch of photos from my MEMORY CARD! and this chick came up and watched me do it (i was there for 30 minutes) i mean she watched my EVERY move! and then i printed and i had that little receipt that says i printed 30pics at the Kodak Machine and she still took out the pictures and proceeded to count each picture TWICE (there was a line of people waiting to pick up pictures!!) and all the while examining each picture!! my daughter was fully dressed in each on except in a bathing suit at the POP century pool. They just like to give people a hard time i think...

Sorry you guys all have to go through this! now i go to TARGET and pay more, but i'm happier and the photo techs are so nice

 

[Leah and Emily's mom]

Sams Club. They are awesome quality. I saw a lady who had senoir pics taken by a professonal and she scanned them and had them printed at Sams.

I too have a nice digital camera and have often had Wal Mart refuse to print my photos because they look professional.

 

[pooksma]

Our local Superstore (grocery etc) will let you print any pics~no hassle. Last year we printed family Christmas cards with a pic from our trip that was taken with our camera. Yes, it takes more time to do yourself but well worth leaving in a pleasant mood.

 

[monica31671]

I've used snapfish.com and shutterfly.com with no problem at all. I like the quality and service of shutterfly the best.

 

[Forevryoung]

I had pictures taken of me that look like professional photographs (the person who took them is a photographer). I'm going to want to make enlargements of them (they will be on a disk). Am I going to have a problem getting them printed?

 

[calypso*a*go-go]

You will have to sign a statement that Walmart keeps on file saying the photographer gave you permission to reproduce the photo. I had to do this regarding some high school photos taken of my parents over fifty years ago!

 

[scoolover]

"Keep in mind... this was written by a high priced lawyer... and I'm taking it to a local Walmart employee. (Disney could help by putting things in extremely SIMPLE english)"

DisneyDumbo sounds about right

 

[memymomonica]

I NEVER go to Walmart. I avoid that place like the plague. All I hear are complaints. I used to shop there, my father even worked for them. He was a meat cutter. They had to "relocate" him because they didn't need meatcutters anymore. They had all their meat delivered cut and packaged. Yuck. How old is it before it even reaches the store. My dad just couldn't work for them after that. Not to mention lots of other issues (healthcare etc). I am a devoted Target shopper. I will even pay the higher price to avoid the hassle.

 

[ameraumi]

I was also going to mention having the pictures printed by an online company (snapfish, winkflash, Club Photo). I know they have a box you have to check saying you are either the original owner of the photos or have received permission to print. You can get these for as little as 12 cents!

 

[T. Lynn]

This thread makes me glad that I just purchased a great HP 4-in-1 printer.

Yeah, it may be cheaper to do it at Walmart, Target, etc...but then again, they're all 30-40 minutes away for me (thus saving gas), wasting travel time, don't have to wait in line for a machine, and don't have to argue with employees if they don't let you print them (waste of time, drive, etc.)

I would like to buy the Photopass CD for our next trip since I don't remember this being done on our last trip in 2003. It would be nice to have some pictures of all 3 of us together, scanning them at home and printing out whatever I want.

Anyway, how much does the CD cost and is there a limit to the amount of pictures on it? I just want to add this cost to my budget.

 

[tinkerbellmom31]

I still think that is not only bad customer service but not doing your job if a person is standing there with a copyright and you still will not print the pictures. It is there job to do so as long as that person is within there rights. To not print pictures which are legally theres because they are scared is inexcusable. If the person does not have the copyright fine don't take the chance but if they do they need to print there pictures. That is there job.

I have to disagree. It is their job to make sure the laws are followed. I worked for Walmart's photo lab and we were well trained in the copyright laws and how to handle these situations. We had certain rules we must abide by. Why should the employee risk losing their job and a hefty fine because someone thinks they are entitled to it. It has to clearly state ownership and it is still at the discretion of the employee. We were trained that if it even looked professional we were not to print it.
I will say I would have let you print them. The people who were told no were usually the ones that were very rude to employees and started name calling etc.

 

[tinkerbellmom31]

The fact is if they are uncomfortable or feel it is a fake then they should ask someone in higher authority and not give the customer a hard time. What happened to good customer service. If I was in there position I would simply say "I'm sorry I'm not sure about this let me ask my manager" now really how hard is that. Giving the customer a hard time is not excusable. When I said it was there job I was not saying they HAD to do it no matter what I was saying they were being LAZY by not asking someone higher up if they were unsure. There job is to service the customer if they couldn't they need to find someone who could. It's that simple.

The major problem with Walmart is the photo lab is not owned by Walmart. Its separate, if there is no photo manager available a customer could complain to the store manager but they have no clue how it works. Usually a manger would override the photo tech and the tech had the manager handle the transaction to avoid trouble. Later the managers would duke out the legalities because the store manager broke the law lol. Thats where the system is flawed.