I guess for every good positive comment there is a negative. I ordered Xmas flowers for my mom from Pro Flowers and they were all wilted when she received them. Of course she didn't want to tell me, but when I saw them a few days later I was extremely upset. I sent off an email, and they were very nice and refunded my $$. However, it was Xmas, and it didn't go over very well, as I needed to purchase another arrangement and apologize for the less than perfect gift.