printer issue with new laptop

[Aprille]

I hope someone can help me because I am about to pull my hair out!

I have a new laptop and can't seem to get it to communicate with my printer. I installed the printer driver and printed a test page with no problem. Then I printed an email. Again, no problem. That was it. Haven't been able to print to it since. I have gone through the troubleshooting guide in the XP print wizard and also the HP website.

When I originally installed the printer I used the default port LPT1. That didn't work so I changed it to USB001 and that's when I was able to print the test page and email.

I have tried updating the printer properties from spooling to printing direct to printer. That doesn't work either.

When I try to print something, it goes to the printer queue with status "printing" but never prints. I eventually get a "document failed to print" error and have to delete it from the print queue. It locks up my printer where I can't turn it off with the power button. I have to unplug it and plug it back in to reset it.

The laptop is a Compaq Presario running Windows XP and the printer is an HP OfficeJet Pro 1170Cse (about 8 years old but still in perfect running order!). The printer driver was available in XP although it couldn't find it through the wizard. I had to pick it from a list and install it from there.

Anyone have any suggestions? Please?!

 

[Charade]

I would suggest getting the driver from HP. A lot of times the driver that comes with XP is crap.

Or take advantage of the really cheap printer prices these days and get a new one.

 

[Pin Wizard]

I'll be watching this thread since I'm having issues with the same thing.

 

[DISUNC]

First off, Please scotch tape your hair back on!

Is your printer directly hooked up to your Laptop? Or or you going thru WIFI?
If it printed once....it will print again!!!!!

In 'My Computer/Control panel/Printer and Faxes" do you see the printer icon for your printer...and more importantly is there a "check" mark?

 

[Charade]

Here's the support page for that printer. It appears that the driver that comes with XP is the one to use. They also have a troubleshooting guide.


http://h10025.www1.hp.com/ewfrf/wc/...53&product=58710&dlc=en&lang=en&lang=en&cc=us

 

[Aprille]

I would suggest getting the driver from HP. A lot of times the driver that comes with XP is crap.

Tried that. HP doesn't have the driver available because it is included with XP.

I had no problems printing with it with my old laptop which also ran XP. But my old laptop had a parallel port. I'm using a USB adapter with this one. Could that make a difference?

Is your printer directly hooked up to your Laptop? Or or you going thru WIFI?
If it printed once....it will print again!!!!!

In 'My Computer/Control panel/Printer and Faxes" do you see the printer icon for your printer...and more importantly is there a "check" mark?

Printer is hooked up directly to laptop with a parallel to USB adapter. Yes, I see the printer icon in Printer and Faxes and it has a check mark next to it.

Thanks for the encouragement. I also thought if I was able to print to it once I should be able to get it to print again. Any other suggestions?

 

[Aprille]

Here's the support page for that printer. It appears that the driver that comes with XP is the one to use. They also have a troubleshooting guide.


http://h10025.www1.hp.com/ewfrf/wc/...53&product=58710&dlc=en&lang=en&lang=en&cc=us

Thanks but been there, done that.

 

[DISUNC]

I had no problems printing with it with my old laptop which also ran XP. But my old laptop had a parallel port. I'm using a USB adapter with this one. Could that make a difference?Printer is hooked up directly to laptop with a parallel to USB adapter. Yes, I see the printer icon in Printer and Faxes and it has a check mark next to it.

Thanks for the encouragement. I also thought if I was able to print to it once I should be able to get it to print again. Any other suggestions?

I PM'd you my Phone #(if you want)......this will be way easier then posting notes back & forth

 

[DISUNC]

shut the printer off first! Then power it back on!
this is a connectivity issue! Not a driver issue!