Hi everyone,
After looking at our flights booked through our local TA, I hate to say that we were charged more than we needed to pay -- and under what I see as misleading information.

Our local TA (Florida Travel Centre in Cambridge, ON) told me there was a seat sale on with SW for $186 Cdn/person out of Buffalo. This price, they assured me at the time, was the same as if I booked direct through southwest.com. I should have paid more attention to things because I was told the cost included the $49 each way + taxes + airport charges, which worked out to the $186 Cdn.
They even told me I'd have more options booking through them instead of with SW direct as I wouldn't be dinged the high exchange rate through the credit card company, plus they could consider more options for the flights.
Well, had I booked with SW direct, I'd have paid about $70 US less, and now they tell me that they would have told me the $186 pp included their service fee, although I know they did not tell me that. In addition, when I went to book it, they said the exchange rate had changed, and so the price was then $200 pp, which I agreed to pay as they told me there weren't many seats left at all at those prices.
I've now learned, based on feedback in other threads, that this TA doesn't have the most stellar reputation, but I am now quite disappointed in having to pay an extra $100 Cdn more than I needed to, based only on wanting to give the business to a local TA. I know I should have added up the taxes and charges myself and figured out the exchange rate, but I felt I could trust them when they told me it was the same as I'd pay through them... oh well, at least I know they won't get anymore of our business, and I will be sure to dissuade any others I know from using their services.
I just hate having this put a damper on our plans, especially as we're on a tight enough budget as it is.