Post all SW questions concerns, etc. here...

[LadybugsMum]

Your fares were refunded?

I used points; so those were returned. I’m really glad I hadn’t bought EBCI yet as I was seriously considering it.

 

[jo-jo]

I know this is a SW thread, but do other airlines do this? I haven't flown anything but SW for years. Of course the only place we have flown to is disney for years.

Listening to all these reports, my faith in SW is sinking.

 

[mickey916]

Just looked at 5/1, 5/8, 5/15 and all of them now show the nonstop evening flight being moved to 10:10 pm, just like my 4/10 flight....making me very nervous that my 5/22 flight is going to be moved as well from 6:30 pm to 10:10 pm..this is nerve-wracking. That won't work for my sons who will have to be at work Monday morning.

 

[Mackenzie Click-Mickelson]

Delta changes their schedules and there's been quite a lot of posters in the past left scrambling to put their traveling parties back together as their seats where changed (a con for booking specific seats I suppose as it's a risk they can get changed)

It's been a long time so my experience is out of date but in 2016 when we flew to Hawaii it was a total of 5 flights (2 flight there 3 flights back home) and 4 out of the 5 IIRC were changed. Minimally but I do remember one of the flights they changed the aircraft and so our seats were changed (smaller aircraft) though they kept us together on the side that had 2 seats.

 

[Grankm21]

Got an email for a flight change in May. Does anyone know if you’re not happy with the time you’ve been changed to, and not happy with any other choices for that day, can you change your flight to arrive in another city? For example, instead of the original flight from Vegas to Atlanta, could you choose to arrive in Nashville instead? It’s a round trip ticket, not one way each way. So I would fly from Atlanta to Vegas, but return from Vegas to Nashville. Is this doable since SW made the change?

Not exactly the same situation, but l called to change my cancelled April flights today. Not only did I change the departure/return city, but I changed the return flight date by 5 days. They gave me a little push back on the departure airport change, but I just explained that I originally chose to fly out of an airport over an hour from my house because the flight was direct. But if now my only options have layovers, I preferred to fly from the airport closer to my house. I think if you provide a decent reason, they will make the change.

 

[TNKim]

Not exactly the same situation, but l called to change my cancelled April flights today. Not only did I change the departure/return city, but I changed the return flight date by 5 days. They gave me a little push back on the departure airport change, but I just explained that I originally chose to fly out of an airport over an hour from my house because the flight was direct. But if now my only options have layovers, I preferred to fly from the airport closer to my house. I think if you provide a decent reason, they will make the change.

So were You booked round trip and both departure and return flights were changed by SW? Then you changed city for both? Our departure flight did not change, but the return flight did. I’d like to change only the city of the return flight. I’m using a shuttle, so either city will work, but the only nonstop flight remaining is to the other city. I’m sure I will need to call but I just hate waiting on hold.

 

[Grankm21]

So were You booked round trip and both departure and return flights were changed by SW? Then you changed city for both? Our departure flight did not change, but the return flight did. I’d like to change only the city of the return flight. I’m using a shuttle, so either city will work, but the only nonstop flight remaining is to the other city. I’m sure I will need to call but I just hate waiting on hold.

Sorry about the confusion. To clarify SW had cancelled both our departure and return flight. So we were able to make the adjustments to both flights. If SW had only cancelled/changed one flight, I’m not sure we would have been able to change the other flight, but it’s worth a try.

 

[Sleepyluke]

Well just got our return trip screwed up now. New flight before we get off the ship and no option for an afternoon flight at all! What is going on SW........

 

[roctavia]

I know this is a SW thread, but do other airlines do this? I haven't flown anything but SW for years. Of course the only place we have flown to is disney for years.

Listening to all these reports, my faith in SW is sinking.

American had mass flight changes a couple of months ago and really screwed up destination wedding travel plans for us, and everyone had to rebook since they changed everything so dramatically... some people had to change days/airlines completely... so unfortunately I think it's kind of the norm right now.

 

[georgina]

Got some emails. One flight change was only by 5 minutes, another was to a later flight that cost fewer points. They wouldn't let me modify it to get points back so I cancelled to rebook, but even though it said 3 seats left at that price, it wouldn't let me book the same flight. Had to book another one, and now I see the price of the one I was trying for has gone from 7600 to 19,000 points.

One other flight on May 10 has been removed from the schedule, but no change email yet so I don't know whats up.

 

[AlohaNow]

Our late April flight was changed this week. The weirdest part is that they switched us to depart 2 hours later, when our ‘original’ flight still exists with a slight adjustment of leaving/arriving 5 minutes later. So I went online and switched us back to the ‘original’ flight, the one with the whopping 5 minute difference. SW is being so bizarre recently. The past couple of trips and two upcoming trips we’ve flown out on SW and back on other carriers. It’s just how the time/price choices worked out best for us. That has worked out well because I never buy EBCI and I can always check in right at the 24 hour mark because I’m at home, not usually doing anything else! But our loyalty to SW is waning at this point. I hate paying for baggage, but c’mon SW!

 

[aokeefe]

I have Jet Blue booked for a May and July trip and they made changes several weeks ago- nothing like SW but enough that the times shortened our trips so we had to make some changes to our days.

 

[Avery&Todd]

and I just realized that the EB that I purchased for DH's flights on our flights from RDU-LAS and home again are GONE!

I'm the A-List so I buy it for him and I can see on my original confirmation # 2 charges for $20 - AND my confirmation # did not change....there was a blip with me changes the return flight last night and I had to reach out to SW via FB and they adjusted it and returned my points...

so I'm "chatting" with them on FB again - well, they haven't answered me yet but last night took a little bit of time for them to respond but then they were super helpful!

 

[MICKIMINI]

I got my email last night regarding our non stop 5/21 MHT depart 6 am, arrive MCO 9 am paid for with hard earned points. Nothing like wasting an entire day with Southwest!

SWA changed them to:

FLIGHT #3501	DEPARTS MHT 4:10PM Manchester		ARRIVES MDW 5:35PM Chicago (Midway)
	Stop: Change planes
FLIGHT #3082	DEPARTS MDW 7:30PM Chicago (Midway)		ARRIVES MCO 11:00PM Orlando

I was able to switch to a 6:30 am MHT-MCO via BWI arriving around 11:30 am. We took these flights in October and it was awful, long layover in BWI and our flight was late getting out. I am disabled and it just adds to the pain of flying. We fly back on 6/2 and booked separately so no email yet...

In about two years we will start driving when DH retires. Our September trip is booked with Delta which I planned to change but am now keeping. Bad on you Southwest for screwing up everyone's vacations!

 

[EACarlson]

Got an email for a flight change in May. Does anyone know if you’re not happy with the time you’ve been changed to, and not happy with any other choices for that day, can you change your flight to arrive in another city? For example, instead of the original flight from Vegas to Atlanta, could you choose to arrive in Nashville instead? It’s a round trip ticket, not one way each way. So I would fly from Atlanta to Vegas, but return from Vegas to Nashville. Is this doable since SW made the change?

It should not be a problem, but you are going to have to call in. You may need to explain why you're asking for this to the CSR but it should be easy to be done.

I know this is a SW thread, but do other airlines do this? I haven't flown anything but SW for years. Of course the only place we have flown to is disney for years.

Listening to all these reports, my faith in SW is sinking.

Yes, Delta has a thing called Schedule Change Saturday where you're pretty much told not to look at your flights on the weekends because the schedule changes screw everything up until Monday morning. In October they cancelled the second leg on my return home from MCO, my options were to double connect, leaving 4 hours earlier, take the lone remaining single connection through ATL 9 hours earlier or change my connecting point leaving 3 hours later and getting home 6 hours later.

 

[dez1978]

Right there with you who is even partially awake at that time let alone ready at the airport to leave Vegas

more than once we have flown out of vegas at 730 am. Idk why we do that to ourselves lol. Must have been the only flights that worked that day or something stupid like that.

 

[Mackenzie Click-Mickelson]

more than once we have flown out of vegas at 730 am. Idk why we do that to ourselves lol. Must have been the only flights that worked that day or something stupid like that.

My husband is trying to get me to go back to Vegas because we have another comp offer (which is why we went again in December) that works again for The Wynn or the Encore (actually prefer the Encore's rooms) but with all these schedule changes I'm not comfortable booking at this moment. I think we have til the early part of March to book. But you can rest assured we will not be flying out of Vegas that early..we'd miss breakfast at Mon Ami Gabi and that there isn't right . Now arriving in Vegas that early? We've totally done that (our December flight we arrived before 8am IIRC as our flight left KC at like 6am)

 

[Avery&Todd]

My husband is trying to get me to go back to Vegas because we have another comp offer (which is why we went again in December) that works again for The Wynn or the Encore (actually prefer the Encore's rooms) but with all these schedule changes I'm not comfortable booking at this moment. I think we have til the early part of March to book. But you can rest assured we will not be flying out of Vegas that early..we'd miss breakfast at Mon Ami Gabi and that there isn't right . Now arriving in Vegas that early? We've totally done that (our December flight we arrived before 8am IIRC as our flight left KC at like 6am)

I LOVE getting into Vegas super early - it's like a whole extra day for FREE!!

and we're going b/c of a comped offer at the Bellagio - and because of the exciting outdoor activities I have planned - driving Razors in the desert and kayaking on the Colorado river!

and DH is all about a fancy dinner...so there's that too!

 

[mickey916]

Anyone traveling on May 22 have a change yet? My flight is still intact but I'm guessing they just haven't gone that far on the schedule yet...I've seen reports of 5/20 and 5/21 changes...

 

[Avery&Todd]

Anyone traveling on May 22 have a change yet? My flight is still intact but I'm guessing they just haven't gone that far on the schedule yet...I've seen reports of 5/20 and 5/21 changes...

Mine were May 15 & 19th...

maybe you're next? Sorry!



and I'm also wondering since we're so far out from our May trips if they'll come back with another round of changes closer to our dates? I know we don't want to hear that, but I wonder if these changes were like "whole" schedule changes, and I've been seeing SW change our flights about a month prior to our flights, so maybe there's another round coming?

I mean, these were horrible changes so if better changes are coming I'm all for it - but if not, then SW can keep them!