They will send an email.
Post all SW questions concerns, etc. here...
- Thread starter goofy4tink
- Start date
They will send an email.
Avery&Todd
DIS Veteran
- Joined
- May 20, 2010
- Messages
- 2,524
I feel it's never consistent - like I might get an email about my flights, but DH, who is on the same flights, won't get an email - or I'll just log in one day and see the red banner....
I have just come to realize that I'm more comfortable just checking in every day or so to check on them.....
BLTtinkerbell
DIS Veteran
- Joined
- Jun 15, 2009
- Messages
- 3,922
For our upcoming trip, we paid for EBCI and two of us got A’s while the rest got B’s. There are 11 of us and we hope to sit near each other, but not too far back. I am hoping there aren’t a lot of people getting on during the family boarding before the gate agents call for group B 
There is no consistency. I agree with @Avery&Todd about checking the account, regularly. Reminder...you only have three days, from the time the banner is attached to your reservation (not from the time you see the notice), to take advantage of making a change, at no additional cost.
CouponGirl
DIS Veteran
- Joined
- Jun 21, 2017
- Messages
- 814
Does the change banner show up if you have a companion attached to your flight? I know you can’t make changes to your flight while they are attached. Also, will the change banner show up in the app or just the website?
Avery&Todd
DIS Veteran
- Joined
- May 20, 2010
- Messages
- 2,524
I have CP attached to my flights and I know the change banner has showed up on the website but honestly I never check the app unless I'm sitting at the airport waiting to get on my flight!
You still can't change the flights unless you cancel the CP first though...
/
CouponGirl
DIS Veteran
- Joined
- Jun 21, 2017
- Messages
- 814
Thanks
The banner is very visible on both the app and mobile site. When viewing the website, you need to click on “change” to see if there is a banner.
CouponGirl
DIS Veteran
- Joined
- Jun 21, 2017
- Messages
- 814
Thanks!
On one flight we had A59, A60 and B1. We asked if my daughter who had B1 could board with us and they said yes. Not sure if they would do this for you since there's 9 of you in B. Wouldn't hurt to ask though.For our upcoming trip, we paid for EBCI and two of us got A’s while the rest got B’s. There are 11 of us and we hope to sit near each other, but not too far back. I am hoping there aren’t a lot of people getting on during the family boarding before the gate agents call for group B
NotUrsula
DIS Legend
- Joined
- Apr 19, 2002
- Messages
- 20,058
Check yourself. I've been on hold with SWA for an hour now, because our flight for 5 am TOMORROW morning just got cancelled. It's very unlike them, and I cannot figure out why. This is DD's birthday trip, and our son in FL is meeting us tomorrow for her celebration. He has a new job and this is the only day he could get off to drive over. All the other seats into MCO tomorrow are booked until late night. We tried re-touting through Ft. Myers, but there are no rental cars to get us to MCO. I just changed it to tonight, which is causing a scramble, and which will cost us an extra hotel room night at MCO. However, the previous reservation is still showing on my account, and I'm terrified that the computer will cancel it as a duplicate between now and 6 oclock tonite, so I'm putting in the time to talk to a human.
UPDATE: Flight was indeed cancelled, and eventually I was told "weather" -- which I'm not buying on a cancellation 23 hours out. I was on hold for just under 3 hours. (Initially they answered after 2, but then put me on hold for another hour; more on that later.)
The operator told me that the Ft. Myers option was the one they were offering me, with a connecting flight from Ft. Myers to MCO early afternoon. T-storms are predicted throughout central FL tomorrow, so I told her that I wanted the official change flight to be the one I'd already booked on points into MCO tonite. .
O:"Oh, well, sorry, since you've already booked it on points I can't give it to you at no charge. Well, not unless I cancel it first, and those are the last 3 seats so you might lose them."
M: "Try again. Keep the flight, and restore the 52K points to my account."
O: "Unfortunately, I don't have the authority to do that"
M: "OK, find someone who does"
... and so I ended up back on hold for another hour. But, I got all my points back. Now I have to finish packing and get out of here.
Thanks for all the support, everyone!
UPDATE2: Got to the airport for a 7 pm departure. Between the time we left the house and arrived at the airport flight was delayed by 35 minutes. .. which changed to 8:10, and then 8:55, and finally, 9:20. We arrived at MCO at 1 am, but baggage was delayed to the carousels, so we finally reached our overnight airport hotel at 3:18 am. The rental car desks were insane, with hundreds of people in line trying to pick up cars. I went back to MCO at 9 am to get our car, and while the lines were still long, it was no longer the madhouse of last night. No one was using the kiosks at all, so I did, and I was in my car and out of the garage in under 15 minutes.
BTW, according to the rumors swirling on Flyertalk, the reason that SWA is ending up cancelling flights at short notice but well ahead of weather may be lack of crew. They are shuffling them around the country more than usual, and the speculation is that with the midwest summer weather patterns they can't move them fast enough and still get in the required rest periods. I don't know that that's actually true, but it makes more sense than saying that there is a thunderstorm delay on a flight not scheduled to depart for 23 hours. AFAIK, only a hurricane is that predictable that far out.
Full disclosure: I'm not writing off the airline over this. They have mostly been very good to me over the years, and I'm willing to see this as an aberration if they can get a handle on it ASAP. It's still not normal times for travel. It's certainly irritating, but I don't consider it gross incompetence; I just wish they were being a bit more transparent about what exactly is going on with the system.
UPDATE: Flight was indeed cancelled, and eventually I was told "weather" -- which I'm not buying on a cancellation 23 hours out. I was on hold for just under 3 hours. (Initially they answered after 2, but then put me on hold for another hour; more on that later.)
The operator told me that the Ft. Myers option was the one they were offering me, with a connecting flight from Ft. Myers to MCO early afternoon. T-storms are predicted throughout central FL tomorrow, so I told her that I wanted the official change flight to be the one I'd already booked on points into MCO tonite. .
O:"Oh, well, sorry, since you've already booked it on points I can't give it to you at no charge. Well, not unless I cancel it first, and those are the last 3 seats so you might lose them."
M: "Try again. Keep the flight, and restore the 52K points to my account."
O: "Unfortunately, I don't have the authority to do that"
M: "OK, find someone who does"
... and so I ended up back on hold for another hour. But, I got all my points back. Now I have to finish packing and get out of here.
Thanks for all the support, everyone!
UPDATE2: Got to the airport for a 7 pm departure. Between the time we left the house and arrived at the airport flight was delayed by 35 minutes. .. which changed to 8:10, and then 8:55, and finally, 9:20. We arrived at MCO at 1 am, but baggage was delayed to the carousels, so we finally reached our overnight airport hotel at 3:18 am. The rental car desks were insane, with hundreds of people in line trying to pick up cars. I went back to MCO at 9 am to get our car, and while the lines were still long, it was no longer the madhouse of last night. No one was using the kiosks at all, so I did, and I was in my car and out of the garage in under 15 minutes.
BTW, according to the rumors swirling on Flyertalk, the reason that SWA is ending up cancelling flights at short notice but well ahead of weather may be lack of crew. They are shuffling them around the country more than usual, and the speculation is that with the midwest summer weather patterns they can't move them fast enough and still get in the required rest periods. I don't know that that's actually true, but it makes more sense than saying that there is a thunderstorm delay on a flight not scheduled to depart for 23 hours. AFAIK, only a hurricane is that predictable that far out.
Full disclosure: I'm not writing off the airline over this. They have mostly been very good to me over the years, and I'm willing to see this as an aberration if they can get a handle on it ASAP. It's still not normal times for travel. It's certainly irritating, but I don't consider it gross incompetence; I just wish they were being a bit more transparent about what exactly is going on with the system.
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Ugh! Good luck-
If you use social media, contact the Southwest social media team ASAP for assistance. I use Twiiter (@SouthwestAir), but you also can send them a message on Facebook (https://www.facebook.com/SouthwestAir/?__tn__=,d).
Where were you flying out of and good luck.
FYI - If you are flying from STL, Spirit has a nonstop available STL-MCO tomorrow morning, with fares starting at $56.39 per person, + bag and seat fees. They have 5 seats at this fare.
Southwest has been bad, lately, between short-notice cancellations and flights operating hours behind schedule. Customers are complaining about DEN flights being cancelled due to weather, but asking why other airlines are not having a problem. I noticed that Southwest schedules their departures with a scant 35 minutes, or so, from the ETA of the inbound equipment, to the next flight, which leaves no room to spare for any prior delays. Frontier is much the same. I had to reschedule family of a friend from MCO when first their flight experienced multiple delays and was finally cancelled. There were no seats on other flights for days. I rebooked them on Spirit the next day, and their flight was about 10 minutes late. It was then that I noticed that Spirit allows at least an hour between flights, for the most part.
Ever wonder why Southwest F/As are always pushing pax to hurry up and find an open seat?
Ever wonder why Southwest F/As are always pushing pax to hurry up and find an open seat?
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AuroraluvsPhillip
Placed in Gryffindor, so red is my color
- Joined
- Mar 27, 2004
- Messages
- 1,310
They are having residual issues from storms on Thursday, storms here in Orlando (we were supposed to fly home today and out flight was canceled shortly before we were supposed to get on Magical Express. Luckily we got a room at Saratoga Springs, as there were no alternatives for today) and add in that they have been trying to convince people that it is safe to fly again and have done a very good job, to the point that they bit off more than they can chew. We are just hoping our flight isn't cancelled tomorrow as well. Apparently this has been happening on several airlines since Wednesday according to the front desk person at Saratoga Springs.
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