Post all SW questions concerns, etc. here...

[MarBee]

You still have to go through the check in process (i.e. hit the button) sometime in the 24 hours before your flight. The difference is that a computer has already assigned you your boarding number in the background instead of happening when you press the button.

Your EBCI should be visible somewhere on your reservation page if you look at the flight information if you want to double-check.

Thanks for this! Got A48-52 for both flights. Hopefully we make it! Super nervous with everything going on!

 

[FCDub]

So DH and I head to Vegas next month - 39 days to be exact but who's counting?? HA!

I reached out to SW via FB messenger and asked if they knew of any more changes to May flights between now and then and they said "We don't have any further anticipated revisions to our May flight schedule at this time. We look forward to welcoming you onboard again soon. -Kayla"..

Which is kinda a bummer since we have horrible flights and won't be getting into Vegas until 3pm....

I assume that Kayla @ SW is pretty knowledgeable and knows if they'll be having any more schedule changes, right?

and if I want to reduce my round-trip SW flights to a non-stop I can just go into my flight and "change it" right? To eliminate just a leg and basically convert it from a round trip to a one-way without changing the other leg that I want to keep?

Thanks!

There's not a chance a customer service rep knows that. That's just the canned line they're told to use, so asking about something like that is not going to get a usable answer.

 

[Lsdolphin]

Does anyone have an email address for SWA? I am aware of the address offered via their “contact us” link but it limits the number of words you can type in space allowed I want to be able to contact regarding several issues I have regarding my recent experience and not just have to check off one aspect.

 

[G719]

Does anyone have an email address for SWA? I am aware of the address offered via their “contact us” link but it limits the number of words you can type in space allowed I want to be able to contact regarding several issues I have regarding my recent experience and not just have to check off one aspect.

I've had succes using Facebook messenger or Twitter message to contact them. You could try that.

 

[Lsdolphin]

I've had succes using Facebook messenger or Twitter message to contact them. You could try that.

Thank you! I contacted them via FB messenger and got an immediate response. I sent them additional info as requested and they responded that they are looking into my situatio.

 

[Lsdolphin]

Wow I have been trying to contact SWA via phone regarding my return flight home which was booked separately from my flight to get here and since i got here 2 days later than planned due to swa issues I was trying to change my flight home which I thought had been taken care of but my confirmation was still showing original return date and of course when I tried to change online they wanted me to pay price difference .....I just contacted swa via FB messenger and they have already resolved my flight issue rebooked it for me at no additional cost and in addition i was told they would be sending me a voucher which I didn’t ask for....I did also let them know of the problems I had with my flight including the hours spent on hold on phone, hours spent in line at airport, and the limited number of agents actually assisting customers at full service counters....

 

[Mackenzie Click-Mickelson]

Thank you! I contacted them via FB messenger and got an immediate response. I sent them additional info as requested and they responded that they are looking into my situatio.

Wow I have been trying to contact SWA via phone regarding my return flight home which was booked separately from my flight to get here and since i got here 2 days later than planned due to swa issues I was trying to change my flight home which I thought had been taken care of but my confirmation was still showing original return date and of course when I tried to change online they wanted me to pay price difference .....I just contacted swa via FB messenger and they have already resolved my flight issue rebooked it for me at no additional cost and in addition i was told they would be sending me a voucher which I didn’t ask for....I did also let them know of the problems I had with my flight including the hours spent on hold on phone, hours spent in line at airport, and the limited number of agents actually assisting customers at full service counters....

These days FB is one of the best ways. The evolution of communication lol.

Twitter is as well although I personally don't have a twitter account. I just contacted a clothing company (who sells their products via their website but also on Amazon) earlier this week on FB messenger and got a response within 20mins, I've handled an exchange via FB messenger with another clothing company (where they sent me the return shipping label through that and processed the new order for me), and other companies as well.

Phone can def. be useful at times but chat features on websites and social media is quickly becoming one of the best ways to get in contact with companies.

 

[ultimatefans]

Wow I have been trying to contact SWA via phone regarding my return flight home which was booked separately from my flight to get here and since i got here 2 days later than planned due to swa issues I was trying to change my flight home which I thought had been taken care of but my confirmation was still showing original return date and of course when I tried to change online they wanted me to pay price difference .....I just contacted swa via FB messenger and they have already resolved my flight issue rebooked it for me at no additional cost and in addition i was told they would be sending me a voucher which I didn’t ask for....I did also let them know of the problems I had with my flight including the hours spent on hold on phone, hours spent in line at airport, and the limited number of agents actually assisting customers at full service counters....

I'm so glad they resolved it for you and that you received an extra voucher too. I hope you can enjoy the rest of your trip and that it's smooth sailing from here on out!

 

[dez1978]

They are fine, that doesn't mean someone can't have a preference towards not having to take one.

And in our airport the cheapest flights generally are the non-stop flights.

Same at ours. Which always makes me wonder why anyone would pay more money for a flight that can take 2-3x longer than the non stop. STL-MCO is 2 h 15 m. I paid 163 when I booked. But the flights with layovers, some would take 8-9 hrs to get there and were $300. I don't know why anyone would choose that

Has the new terminal opened at your airport yet?

 

[Mackenzie Click-Mickelson]

Has the new terminal opened at your airport yet?

No it's about a year away (so they say lol) with an anticipated opening of March 2023 but they have been giving periodic updates to the construction. According a news story last month they were about 80% complete. I just hope they really really really stuck with the feature us locals loved the most---being dropped off at the curb and inside through security within a short time frame. There's so many airports out there where you're walking and walking and walking before you get to security and KCI was never like that it's a glorious thing. Supposedly they were intent on keeping some key features that locals liked with the new airport just seeing how it will pan out. The only reason the airport passed in the first place was because the taxpayers didn't have to pay for it, it had been voted down time and time and time again when the taxpayers had to pay. Us on the KS side do not get a say though.

They are putting a lot of stuff in it though from an airplane simulation room (to help kids and others get used to airplane travel and is supposed to even have a simulated cabin), a muli-sensory room designed mainly for kids and adults with autism, dementia, or sensory processing disorders. Then a mediation room, better restroom facilities (which admittedly once you're past security they do suck presently) and more encompassing restroom facilities like adult assist changing rooms, and more.

STL-MCO is 2 h 15 m.

Yeah ours is about 2 hours 40ish mins or so.

We only take stops when it's really necessary as in we just can't make the non-stop work.

 

[MarBee]

Currently on hold with SW for 40 mins. As we were pulling out of our driveway we got notice that our flight is delayed and will make us miss our connection. Even though I was expecting this to happen, I’m still so disappointed- I was so looking forward to this trip.
Any advice on the best way to handle this/salvage this trip?
For the record we were going PHL-STL-DAL. Last flights of the night unfortunately.

 

[Toolulu22]

Currently on hold with SW for 40 mins. As we were pulling out of our driveway we got notice that our flight is delayed and will make us miss our connection. Even though I was expecting this to happen, I’m still so disappointed- I was so looking forward to this trip.
Any advice on the best way to handle this/salvage this trip?
For the record we were going PHL-STL-DAL. Last flights of the night unfortunately.

Seems as though contacting them through Facebook is getting fast response times. Maybe you can book a morning flight?

 

[jkelly86]

Just a warning that today SWA changed a flight we have booked for late June. Check your reservations.

 

[jkelly86]

Currently on hold with SW for 40 mins. As we were pulling out of our driveway we got notice that our flight is delayed and will make us miss our connection. Even though I was expecting this to happen, I’m still so disappointed- I was so looking forward to this trip.
Any advice on the best way to handle this/salvage this trip?
For the record we were going PHL-STL-DAL. Last flights of the night unfortunately.

You can also try messaging customer serviceon Twitter.
Have you considered driving to BWI and flying from there?

 

[maccagerl]

I just booked non stop flights from Providence to MCO on April 4 for a June trip.
They have already changed my flights TWICE to flights with layovers.The flight to Disney won't get in until 8 pm, so I lose that entire day.

 

[MarBee]

Currently on hold with SW for 40 mins. As we were pulling out of our driveway we got notice that our flight is delayed and will make us miss our connection. Even though I was expecting this to happen, I’m still so disappointed- I was so looking forward to this trip.
Any advice on the best way to handle this/salvage this trip?
For the record we were going PHL-STL-DAL. Last flights of the night unfortunately.

Just an update and for anyone else that gets this…
Got a message our flight was delayed 2 hours, then changed it to only 90 minutes, then changed it to 45 minutes. Then it was an hour. At one point I got a message from SW saying they had rebooked us on another flight but they didn’t.
All in all there was a ton of conflicting and false messaging. We wound up landing about an hour and fifteen minutes later than we were originally supposed to, but our connection was also delayed so we made it with seconds to spare. I’m happy to say we are finally here
So for anyone getting delay messages, you may want to just be at the airport regular time anyway. Good luck everyone!

 

[Leigh L]

Just an update and for anyone else that gets this…
Got a message our flight was delayed 2 hours, then changed it to only 90 minutes, then changed it to 45 minutes. Then it was an hour. At one point I got a message from SW saying they had rebooked us on another flight but they didn’t.
All in all there was a ton of conflicting and false messaging. We wound up landing about an hour and fifteen minutes later than we were originally supposed to, but our connection was also delayed so we made it with seconds to spare. I’m happy to say we are finally here
So for anyone getting delay messages, you may want to just be at the airport regular time anyway. Good luck everyone!

Glad you made it, have a great trip!!!

 

[Sammy]

Just an update and for anyone else that gets this…
Got a message our flight was delayed 2 hours, then changed it to only 90 minutes, then changed it to 45 minutes. Then it was an hour. At one point I got a message from SW saying they had rebooked us on another flight but they didn’t.
All in all there was a ton of conflicting and false messaging. We wound up landing about an hour and fifteen minutes later than we were originally supposed to, but our connection was also delayed so we made it with seconds to spare. I’m happy to say we are finally here
So for anyone getting delay messages, you may want to just be at the airport regular time anyway. Good luck everyone!

That happened to us last week for our flight home from WDW. We were 5 minutes away from Sunshine Flyer picking us up at OKW when we got a text saying our SWA flight was delayed three hours. By the time we got through security at MCO, we had received 4 additional texts bumping the flight back towards the original time. In the end, we departed only 35 minutes later than planned. Stressful!

 

[BLTtinkerbell]

I just booked non stop flights from Providence to MCO on April 4 for a June trip.
They have already changed my flights TWICE to flights with layovers.The flight to Disney won't get in until 8 pm, so I lose that entire day.

Sorry this is happening, I know it is frustrating. Check their website to see if there is another flight available you would rather take and then contact them to make the change. Good luck!

 

[mrsstats79]

Just an update and for anyone else that gets this…
Got a message our flight was delayed 2 hours, then changed it to only 90 minutes, then changed it to 45 minutes. Then it was an hour. At one point I got a message from SW saying they had rebooked us on another flight but they didn’t.
All in all there was a ton of conflicting and false messaging. We wound up landing about an hour and fifteen minutes later than we were originally supposed to, but our connection was also delayed so we made it with seconds to spare. I’m happy to say we are finally here
So for anyone getting delay messages, you may want to just be at the airport regular time anyway. Good luck everyone!

When this happened to us we were told you need to show up at the normal time even if you are advised the flight is delayed just for that reason that it could change at the drop of a hat.. Glad you were able to get there.