I wanted to chime back in after a rather lengthy absence (aside from one or two comments) from this thread. We haven't had any travel plans for me to use this thread
Months ago I posted about our concern for our October 2020 travel funds for my husband. We had a trip in April that used up a portion of those funds. We cancelled that trip (couldn't go to Vegas anyways during that time as it was shut down and we were under a stay at home order in my area) and for the longest time it had the expiration date of October 2020.
When we cancelled our flight we expected the expiration date to stay at October 2020 because it wasn't a newly created travel fund, SWA"s wording was always kinda hard to decipher exactly what it meant; I remember a lot of discussion about that here on this thread when they first released what they would be doing. It took a few months but my husband noticed that one day it was October 2020 and the next day those funds used in April updated with a September 7th, 2022 expiration date.
So that was great!...but we still had a bit of travel funds that had not been used for that April trip that were initially created in October 2019 and had that October 2020 date.
My husband called the dedicated A-list number:
- The customer service representative confirmed the system was doing it correctly in adjusting the expiration date of the funds used in April because we had a flight booked that we needed to cancel during the window SWA had listed.
- My husband asked the customer service rep if SWA was going to extend or be able to extend those other travel funds with the expiration date of October 2020. The rep said unfortunately no that wasn't in the plans right now to automatically extend those.
- In the end we were able to have our other leftover funds with an expiration date originally of October 2020 end up with an expiration date of September 2022 (which we were very happy about though we didn't expect it) as the rep advised us of a way that wasn't official SWA advise nor something that he could advise every single person to do and was only when my husband politely inquired about there being any way. I know I'm awful for posting that teaser but I don't want to start blabbing a work around that SWA hasn't authorized to be published and used by all. I don't want to get us in trouble either. BUT you may be able to figure it out on your own and some posters (I haven't read through the recent pages) maybe have already done it/mentioned it.
We're still debating point conversions.
I think SWA has really tried to be as accommodating as possible here and we would have accepted it if we would have lost out on all that $ but it still would have stung that's for sure.