INdisbound
Mouseketeer
- Joined
- Jun 12, 2005
- Messages
- 106
We stayed at POR 10/20-27. Although it was a beautifully landscaped resort and the pool was great, the service was terrible and I would not return there. The short of it is: room ready 2 hrs late, no luggage delivery after 2 1/2 hrs, dirty room, lost check in at Boathwrights.
If you want the longer version, keep reading.
We arrived at POR on 10/20/07 at 7:45 a.m. Obviously, this was way before check-in, but we and to check-in in order to get our MYW tickets and get to the park for the day. I was told that our room was not available, but would be ready at 3:00, check-in time. We had our luggage placed in the "luggage" area.
We then went to MK. At about 1:30 pm, we decided to head back to POR, so that we could check out the resort, find the pool, restaurants, etc. and get to our room at 3:00 to rest and clean up for dinner and parade/fireworks at MK that night.
While in the resort at 3:00, I call the front desk and was told that our room would not be ready until 5:00. Our dinner reservations were at 5:00, so this meant we couldn't rest, shower, change clothes before going back to MK. We go back to MK for dinner and watched Spectromagic. We decided to skip Wishes because we wanted to be sure to get in our, room, upack, etc.
We arrived at our room at 9:30. I called for our luggage at 9:40. They told me it would be there ASAP. An hour later, I called luggage, and no one answered. I tried a few more times-no answer. At 11:40, I called the front desk, who offered to transfer me to luggage. I declined and told her my situation. She puts me hold for +10 minutes, finally comes back, and says that they are waiting on my luggage from the airport. My luggage was never at the airport! It had been at POR since 7:45 a.m. She says that luggage is very busy.
My husband and I get out of bed (in our clothes-pjs in luggage), leave our sleeping kids alone in the room, and walk to luggage at midnight. The doors automatically open up, and there is my luggage. It was the only luggage in the room! So, my husband and I grabbed it and left. There was another luggage room, and as we walk past that door, it opens up automatically as well. There are 3 people in there standing around doing nothing. I told them that I'd been waiting for 2 1/2 hrs to get my luggage, that I'd picked it up myself and gave them my ticket.
The room itself was okay, except for the hairs in the bathroom when we got there that did not belong to anyone in my family. Gross! Apparently the extra 2 hrs to get the room ready wasn't long enough.
The other bad service was at Boatwrights. We went for dinner one night and checked in about 5 minutes before our reservation time. We were given a beeper and sat in the bar to wait for our table. About 30 minutes later, I went to check on the status of getting seated and was told that I never checked in. I showed the cast member the beeper, and he said that the cast member who checked us in didn't know what she was doing and gave us a beeper but didn't check us in on the computer system, so it would never go off. We were seated about 5 minutes later. It took about an hour for us to get our food as well. It appeared that everyone around us was waiting about that long.
No other complaints! I'm only posting this as a warning to future travelers. We actually didn't have much trouble w/ bus service, which was my major concern when booking there. I loved the boat ride to DTD.
If you want the longer version, keep reading.
We arrived at POR on 10/20/07 at 7:45 a.m. Obviously, this was way before check-in, but we and to check-in in order to get our MYW tickets and get to the park for the day. I was told that our room was not available, but would be ready at 3:00, check-in time. We had our luggage placed in the "luggage" area.
We then went to MK. At about 1:30 pm, we decided to head back to POR, so that we could check out the resort, find the pool, restaurants, etc. and get to our room at 3:00 to rest and clean up for dinner and parade/fireworks at MK that night.
While in the resort at 3:00, I call the front desk and was told that our room would not be ready until 5:00. Our dinner reservations were at 5:00, so this meant we couldn't rest, shower, change clothes before going back to MK. We go back to MK for dinner and watched Spectromagic. We decided to skip Wishes because we wanted to be sure to get in our, room, upack, etc.
We arrived at our room at 9:30. I called for our luggage at 9:40. They told me it would be there ASAP. An hour later, I called luggage, and no one answered. I tried a few more times-no answer. At 11:40, I called the front desk, who offered to transfer me to luggage. I declined and told her my situation. She puts me hold for +10 minutes, finally comes back, and says that they are waiting on my luggage from the airport. My luggage was never at the airport! It had been at POR since 7:45 a.m. She says that luggage is very busy.
My husband and I get out of bed (in our clothes-pjs in luggage), leave our sleeping kids alone in the room, and walk to luggage at midnight. The doors automatically open up, and there is my luggage. It was the only luggage in the room! So, my husband and I grabbed it and left. There was another luggage room, and as we walk past that door, it opens up automatically as well. There are 3 people in there standing around doing nothing. I told them that I'd been waiting for 2 1/2 hrs to get my luggage, that I'd picked it up myself and gave them my ticket.
The room itself was okay, except for the hairs in the bathroom when we got there that did not belong to anyone in my family. Gross! Apparently the extra 2 hrs to get the room ready wasn't long enough.
The other bad service was at Boatwrights. We went for dinner one night and checked in about 5 minutes before our reservation time. We were given a beeper and sat in the bar to wait for our table. About 30 minutes later, I went to check on the status of getting seated and was told that I never checked in. I showed the cast member the beeper, and he said that the cast member who checked us in didn't know what she was doing and gave us a beeper but didn't check us in on the computer system, so it would never go off. We were seated about 5 minutes later. It took about an hour for us to get our food as well. It appeared that everyone around us was waiting about that long.
No other complaints! I'm only posting this as a warning to future travelers. We actually didn't have much trouble w/ bus service, which was my major concern when booking there. I loved the boat ride to DTD.
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