POR - Room stinks!

[cassie]

Don'tcha think mousekeeping would sense the smell and take the room out of service? Maybe needs more thorough cleaning?

 

[jcjen519]

I actually disagree with saying the front desk doesn't know if you want help moving, and that they moved you so they fixed it.

If a room smelled THAT bad it was not from one dirty diaper. That is a big issue, especially at around $200 a night. My first question would be how in the world did mousekeeping not notice this after they cleaned it before you arrived? (unless the room sat for days and something was growing in there - doubtful). That is a failure on the resorts part. It is a failure that then resulted in you spending your vacation time fixing it. And it is not usually a quick walk to the lobby in POR. Also, the front desk has a map, and they can see how far away the room is from the first. It seems common sense to ask if you need help moving when it was their fault. It is a courtesy. Bottom line, if it is something the resort failed on (not that you didn't like the view, but that their room was not in shape for guests), you have every right to complain to a manager.

I had a bad experience at POR. It started with taking over an hour and a half to check-in due to a computer crash, messing up our early Akershus ADR. Then there was the 3+ hours spent over the course of 3 days in the lobby trying to fix the charging on our kttw cards that no one could figure out but kept telling me it was fixed before finally telling me they were cancelling our whole reservation and rebooking us - read: our tickets would not work until they were done rebooking. Then mousekeeping just didn't come to our rooms (we had 2, separate ressies but connected). And that was before they rebooked us so no it wasn't due to that. I'd finally had enough, called the actual front desk for a manager, and one came on to say she was covering a meal for us. I was thrilled until I went to the front desk later to confirm and thank them for the offer only to be told that no manager by that name works at POR. I'd never once complained to a hotel manager prior to this, but it was like the whole resort had gone fruit loops!

 

[Luvchefmic]

Don'tcha think mousekeeping would sense the smell and take the room out of service? Maybe needs more thorough cleaning?

not necessarily perhaps between the time it was cleaned and the OP got there a plumbing problem could have occurred

 

[catrax]

I really appreciate the input here! More than anything, I was just doing a little healthy venting. Still, as I pass my original room, I feel a little sad about that last opportunity to be spoiled!

Here's what I did to ease the pain. I considered speaking with the manager about my yucky room. With 5 people to move (3 of them children) and it being 11pm at the end of a long travel day, they really should have offered some assistance in moving my luggage. All things considered, though, it was resolved Ina reasonable amount of time. And, while mousekeeping should have noticed the smell, the front desk staff was very kind and helpful in person. So, instead of complaining, I decided to speak to the manager about the kind front desk staff and hopefully earn her some extra credit!

 

[FigmentChick]

I really appreciate the input here! More than anything, I was just doing a little healthy venting. Still, as I pass my original room, I feel a little sad about that last opportunity to be spoiled!

Here's what I did to ease the pain. I considered speaking with the manager about my yucky room. With 5 people to move (3 of them children) and it being 11pm at the end of a long travel day, they really should have offered some assistance in moving my luggage. All things considered, though, it was resolved Ina reasonable amount of time. And, while mousekeeping should have noticed the smell, the front desk staff was very kind and helpful in person. So, instead of complaining, I decided to speak to the manager about the kind front desk staff and hopefully earn her some extra credit!

Awesome way to handle it! I was a front desk manager of an upscale hotel awhile back and I had a bad experience at POR in 2011. I did have a face-to-face with a manager in the lobby as well as speak to a manager via phone (yes, I know she was not on property). My issues STILL weren't resolved. Given that the issues weren't life-threatening and didn't harm anyone, I manned-up and wrote a letter when I got home (typed, signed and mailed). I got exactly the response I was looking for from Guest Services. Was it the ideal solution? Absolutely not. But I feel that the issues would be addressed for future guests and, hopefully, I won't have the same issues when I visit this year.