Pop Century Emergency

[LakeAriel]

OR.......................Visit Seaworld or Universal those two days!

 

[Sammie]

If you don't buy a package that includes tickets you can't buy MYW Dining. As an example, Disney allows you to purchase a 10 day MYW ticket even if you're only staying 3 nights. It's just as reasonable for a guest to want to use the extra days before they check in as after they check out. The entire package is paid for at least 45 days before check in so the guest has already paid for the tickets.

I disagree, I think it's a very reasonable request. I'm sure you have an AP and probably aren't familiar with park pass pricing.

Since you see it as a reasonable request, how would you suggest Disney accommidate this request.

The package begins when the guest checks in, even though the Tickets that come with the package do not expire if you don't use them, you don't have those tickets until you are a "guest" and you can't be a guest until you check into your resort. Yes she has paid for the tickets, but she has also paid for a package that begins at check in at a certain resort. The tickets are not what she booked, she booked a package at a resort with a certain check in date that just happens to include tickets that don't expire if you don't use them.

So I think it would be unreasonable to expect Disney to advance the ticket portion for a package that has not even begun. If I have a package booked for next June with room reservations, MYW dining, and MYW tickets for those dates. And I decide in April to pop over to the park for a few days should Disney let me go ahead and get my tickets before I arrrive in June, don't think so.

 

[mickimgm]

If you are stuck and not able to change reservations I would do something around disney for two day. Tour the hotels, DTD, Sea World, Universal. I know how disappointing it can be to have your heart set on one thing and then have to change plans. Good luck!

 

[Lewisc]

The entire package is paid in full 45 days in advance. Disney isn't advancing anything. The term advancing usually refers to getting a service before payment but in this case the customer has already paid for the tickets in full. I'm certainly not suggesting a guest be given tickets prior to paying for the package.

Disney could accommodate the request by simply issuing ticket media that's separate from the room key. The tickets could be mailed when the package is paid in full or Disney could issue the tickets, upon request, at guest services.

Disney is allowing the guest to purchase tickets that exceed the length of their stay. I don't see any reason why a guest who fully paid for the tickets shouldn't be able to use them before their hotel stay instead of only after the stay. A compromise would be to limit the courtesy to 10 days before your resort stay and require pickup in person. Disney has created the "problem" by requiring a ticket purchase in order to purchase MYW Dining and by discounting additional park days. The same situation occurs if the guest split his resort stay but wants to purchase MYW Dining for the second part of his trip.

We can agree to disagree.

Since you see it as a reasonable request, how would you suggest Disney accommidate this request.

So I think it would be unreasonable to expect Disney to advance the ticket portion for a package that has not even begun. If I have a package booked for next June with room reservations, MYW dining, and MYW tickets for those dates. And I decide in April to pop over to the park for a few days should Disney let me go ahead and get my tickets before I arrrive in June, don't think so.

 

[Winnie Pooh Fan]

If I have a package booked for next June with room reservations, MYW dining, and MYW tickets for those dates. And I decide in April to pop over to the park for a few days should Disney let me go ahead and get my tickets before I arrrive in June, don't think so.

2 days / 2 months = major difference

 

[Sammie]

2 days / 2 months = major difference

Why, it is still before the check in date of the package.

 

[Lewisc]

2 months is even before full payment is due, 2 days not only is the entire package paid for but there are penalty terms if you cancel. 2 months would allow a guest to use up the park passes before they even checkin. 2 Days probably wouldn't.

Why, it is still before the check in date of the package.

Originally Posted by Winnie Pooh Fan
2 days / 2 months = major difference



Why, it is still before the check in date of the package.

 

[HolliePoppins]

I feel like im in 3rd grade when I read these.

 

[liv4god4evr]

The thing that I think some of you guys don't understand is that a Disney Travel CM booked this for me and even booked the off-property hotel so she was very aware that we were going to be using our passes for the two days prior to our check-in at Pop (they created this situation). I didn't realize there would be a problem until a few days ago when I innocently asked where I was supposed to get my tickets since I had to stay off property.

I agree with Lewisc that the problem could be solved by issuing a seperate ticket that is not on the room key, even if it only for the two days. Personally, I think Disney should accomodate us since we were not made aware of this up front, but I am not sure if this will happen. I am just praying that a room will open up at the Pop Century at least for the night of the 3rd.

 

[Merriwind]

I would definitely keep checking for a cancellation. If nothing opens up, try to have a plan B. You could spend a day at DTD, go to a water park (cheaper than a 1-day park pass), visit resorts--decorations, playgrounds, etc.--do the campfire/movie at Ft. Wilderness, watch fireworks from Poly Beach, ride the monorail, etc. There are lots of things to do at WDW that aren't in the parks. If you need/want to, you could spend two days out of the parks. Good luck and enjoy!

 

[Sammie]

I agree that the Travel Agent should have made sure the OP understood the situation as that is her/his job.

But I also understand you can not start changing the requirements for packages, tickets, etc to fit the circumstances of each and every individual. It would be chaos.

And while my 2 month versus 2 days is not the issue I could have as easily said 2 weeks.

The point is the package is booked for a certain date and that date is the check in date for the resort. While I understand the predictament the OP is in, packages do have limitations and this is one of them. These limitations are sometimes worth it for the savings and sometimes they are not.

If I book a Broadway package that includes hotel and tickets to a Broadway show you would not be allowed to get your tickets to the show prior to your check in at the hotel as it is all tied together. Personally I think it is unreasonable to think it would be otherwise.

Hopefully a cancellation will come up, or as others have suggested there is plenty to do in the area besides the parks. All reasonable suggestions.

 

[Winnie Pooh Fan]

And while my 2 month versus 2 days is not the issue I could have as easily said 2 weeks. QUOTE]

The difference in the above is that one is part of a single vacation stay and one is not. The OP booked the ENTIRE SINGLE vaction through Disney and should easily expect to receive the passes on the day they begin the vacation they booked through Disney.

We can agree to disagree.

OP - Good luck to you! Keep trying daily as cancellations do occur. It might be worth checking for cancellations at other Disney resorts also.

 

[Lewisc]

A show ticket is to a specific performance. There really isn't any reason to get it prior to check in. Guests are paying for extra park days. Some guests use them after their stay but some guests want to use some days before they check in. Big difference.

Disney isn't even requiring you use any days of your park pass during your package stay. People are free to use the passes days or even years after their stay. You don't even have to pay for non-expiration if you don't use the pass at all. Although Disney requires a pass purchase as part of the package they don't require that you use (or lose) the passes as part of your stay. This is different than the UMP which were limited to your resort stay.

I agree Disney would have chaos if they made a lot of exceptions. I think it's reasonable to change the rule. Set up a system to allow guests to use their extra days before they check in. You asked how Disney could do it, just mail the park passes after the package is paid in full. Alternately just allow the guest to go to guest services and get passes issued before check in.

This is different than the meal plan which limits the benefits to the time you're staying in the resort.

I think it's a very reasonable request. Not all reasonable requests get honored but I'd certainly ask if I was in that position.

....
But I also understand you can not start changing the requirements for packages, tickets, etc to fit the circumstances of each and every individual. It would be chaos.

And while my 2 month versus 2 days is not the issue I could have as easily said 2 weeks.
If I book a Broadway package that includes hotel and tickets to a Broadway show you would not be allowed to get your tickets to the show prior to your check in at the hotel as it is all tied together. Personally I think it is unreasonable to think it would be otherwise.

Hopefully a cancellation will come up, or as others have suggested there is plenty to do in the area besides the parks. All reasonable suggestions.

 

[apostolic4life]

Any news on a solution for your problem yet!