Frances999
DIS Veteran
- Joined
- Feb 6, 2004
- Messages
- 2,813
I have decided to give The Polynesian a whole report of its own 
I will hopefully get around to doing another report for our park visits and other things we got up to on our trip 
Firstly, let me say that this was our first time experiencing the Hawaii concierge services at The Polynesian. I was hesitant to change from the regular lagoon view rooms of Tahiti, but we wanted to experience the concierge offerings and service of our favourite resort!
We arrived at around 11am. The valet service immediately started to unload our car and we were put on an Island Guide Cart to be taken to the Hawaii longhouse.
GCH Entrance
Upon entering the Hawaii longhouse we were very warmly greeted with leis and a delicious orange-guava juice. The concierge cast members were very warm and welcoming. Our three children were also offered a sweet from the desk and check-in was very quick and smooth - it is so much nicer being in the comfortable surroundings of Hawaii rather than the hustle and noise of the GCH. We were given our welcome packet with park maps, show/parade times and lots of details, and then we visited Magic Kingdom until our room was ready. We were also given our special concierge gold keys to the world. Many CMs said they hadn't seem them before when we charged to them in shops/restaurants!
Concierge Lounge from Beach
When we returned at about 4pm, our room was ready. We requested first floor and this was granted. Our allocated room was 1504, just four rooms from the main entrance to the Hawaii longhouse and very close to the stairs up to the 2nd floor (main) area of the concierge lounge.
Room 1504
The room was sensational. We had a breathtaking view of the castle, it being positioned virtually directly in the middle of our patio - exactly in front of us. There were a few palm trees but they did not block the view of the castle. I soon realised that the view from the Hawaii rooms (of the castle) far outshine the castle views afforded from the lagoon view Tahiti longhouse rooms. The castle was so close and the music from Main Street USA (plus the fireworks from Cinderellabration) could be heard throughout the day. The room was in exceptional condition, very clean and everything appearing as new.
Room 1504 - Views
Like Ducks?!
So Beautiful...
This leads me on to one of the highlights of our stay. Mousekeeping at Hawaii were absolutely exceptional during our stay. We had the opportunity to meet some of the mousekeepers and they were very friendly and talkative. We received too many towel creations to count. Even the turndown service usually made a creation for us. Each day our room was cleaned very thoroughly and promptly (always before lunchtime). Most days they came in to clean the room the second we left. They did a truly exceptional job.
As it was our anniversary on our check-in day, we received more than a few surprises from the concierge. A beautiful card tied to balloons was delivered; hand signed in metallic ink by Mickey and Minnie. Furthermore, we received a cheery Aloha in the way of a white chocolate Mickey Mouse and tuxedo strawberries. DH also ordered some champagne as a surprise, which was placed in our room ready for when we returned from the Extra Magic Hours at Magic Kingdom that evening. We also received the complimentary Polynesian Resort chocolate postcard and a greeting card welcoming us to the concierge level.
Everything about our stay was perfect. The concierge cast members at the Polynesian are the friendliest I have ever come across. Worthy of particular, extra special mention are Meredith and Jeffery who both went out of their way to make our stay as magical as possible. I have never experienced such exceptional service. I found the concierge cast members of the Animal Kingdom Lodge and Grand Floridian to not even be a touch on the Polynesian staffs. We received some extra special surprises on our Illuminations Cruise, all arranged by the concierge. The phone call each night, detailing the weather and extra magic hour parks, plus wishing magical dreams was a nice touch as well.
I will hopefully get around to doing another report for our park visits and other things we got up to on our trip Firstly, let me say that this was our first time experiencing the Hawaii concierge services at The Polynesian. I was hesitant to change from the regular lagoon view rooms of Tahiti, but we wanted to experience the concierge offerings and service of our favourite resort!
We arrived at around 11am. The valet service immediately started to unload our car and we were put on an Island Guide Cart to be taken to the Hawaii longhouse.
Upon entering the Hawaii longhouse we were very warmly greeted with leis and a delicious orange-guava juice. The concierge cast members were very warm and welcoming. Our three children were also offered a sweet from the desk and check-in was very quick and smooth - it is so much nicer being in the comfortable surroundings of Hawaii rather than the hustle and noise of the GCH. We were given our welcome packet with park maps, show/parade times and lots of details, and then we visited Magic Kingdom until our room was ready. We were also given our special concierge gold keys to the world. Many CMs said they hadn't seem them before when we charged to them in shops/restaurants!
When we returned at about 4pm, our room was ready. We requested first floor and this was granted. Our allocated room was 1504, just four rooms from the main entrance to the Hawaii longhouse and very close to the stairs up to the 2nd floor (main) area of the concierge lounge.
Room 1504
The room was sensational. We had a breathtaking view of the castle, it being positioned virtually directly in the middle of our patio - exactly in front of us. There were a few palm trees but they did not block the view of the castle. I soon realised that the view from the Hawaii rooms (of the castle) far outshine the castle views afforded from the lagoon view Tahiti longhouse rooms. The castle was so close and the music from Main Street USA (plus the fireworks from Cinderellabration) could be heard throughout the day. The room was in exceptional condition, very clean and everything appearing as new.
Room 1504 - Views
This leads me on to one of the highlights of our stay. Mousekeeping at Hawaii were absolutely exceptional during our stay. We had the opportunity to meet some of the mousekeepers and they were very friendly and talkative. We received too many towel creations to count. Even the turndown service usually made a creation for us. Each day our room was cleaned very thoroughly and promptly (always before lunchtime). Most days they came in to clean the room the second we left. They did a truly exceptional job.
As it was our anniversary on our check-in day, we received more than a few surprises from the concierge. A beautiful card tied to balloons was delivered; hand signed in metallic ink by Mickey and Minnie. Furthermore, we received a cheery Aloha in the way of a white chocolate Mickey Mouse and tuxedo strawberries. DH also ordered some champagne as a surprise, which was placed in our room ready for when we returned from the Extra Magic Hours at Magic Kingdom that evening. We also received the complimentary Polynesian Resort chocolate postcard and a greeting card welcoming us to the concierge level.
Everything about our stay was perfect. The concierge cast members at the Polynesian are the friendliest I have ever come across. Worthy of particular, extra special mention are Meredith and Jeffery who both went out of their way to make our stay as magical as possible. I have never experienced such exceptional service. I found the concierge cast members of the Animal Kingdom Lodge and Grand Floridian to not even be a touch on the Polynesian staffs. We received some extra special surprises on our Illuminations Cruise, all arranged by the concierge. The phone call each night, detailing the weather and extra magic hour parks, plus wishing magical dreams was a nice touch as well.
)
I can't believe you could hear the Main ST USA music!!!
