If I wanted the golfcart tour and wasn't offered then I would ask. We do get the luggage guys to take our luggage so maybe that is the main way to get the tour. They probably won't take you in the golfcart if you handle your own luggage. They pile our luggage on the back of the cart and take us to our longhouse. As far as checkin and getting leis that was really hit and miss but it didn't bother us. We've been to the Poly 6 times and half of those we were not given leis at check in. So you know what we did? We ASKED for them! No big deal! My DD was just as happy with the leis whether we asked for them or were just given them. Every time we passed the front desk she asked for a lei so she could get them in every color! We had a room full of leis by the end of our trip. You will LOVE the Poly. It is our favorite resort. The CMS have always been wonderful, the mousekeepers great, the pool refreshing, the view fantastic, and the atmosphere indescribable. The Poly will meet your expectations and exceed them!